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Tom Wood Ford

Indianapolis, IN

4.3
409 Reviews

3130 E 96th St

Indianapolis, IN

46240

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409 Reviews of Tom Wood Ford

June 07, 2024

Excellent service team and customer service advisors to work on all my vehicles. Right on time. More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
Jun 07, 2024 -

Tom Wood Ford responded

Thank you for taking the time to leave Tom Wood Ford a five-star review! We appreciate your kind regards for our service team. See you down the road!

June 05, 2024

Communication was perfect. Explained all the service options. Between Service and Parts departments, it was very obvious “everyone was on the same page “. Thanks Chad!!! More

by pat.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 05, 2024 -

Tom Wood Ford responded

Pat, we're delighted to hear that our team at Tom Wood Ford provided excellent communication and service. Thanks for the shout-out to Chad!

June 02, 2024

I purchased a car through Cherie, she was terrific! It’s the first time purchasing a car from Tom Wood Ford and my experience was great. I would highly recommend Tomwood, Ford and Cherie as your sale More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherie Berry-Lamaster
Jun 03, 2024 -

Tom Wood Ford responded

Sandy, it's great to hear Cherie made your first experience at Tom Wood Ford notably terrific. Thanks for the recommendation - we look forward to providing excellent service in the future!

April 30, 2024

I left a bad review of your service but nobody try to call or to understand my issues, instead of that your service advisor sent me a message with a shocking words !!! I’m regretting to choose your deale More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin / Chad
Apr 30, 2024 -

Tom Wood Ford responded

We're really sorry to read about your experience. It's important for us to understand and address any issues our customers may have, so it's concerning that this hasn't been the case here. We'd like a chance to rectify this situation - please reach out directly when you can. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

April 13, 2024

Worked with TJ to purchase a new car. Would definitely recommend him. He made the whole process quick and easy. If you stop in, I would ask for him by name. More

by Addyson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
TY JOHNSON
Apr 15, 2024 -

Tom Wood Ford responded

Addyson, we're delighted to know that TJ made your car-buying experience at Tom Wood Ford quick and easy. Thanks for recommending us! Enjoy your new ride.

April 10, 2024

Tom Wood dealership is one Of the best in central Indiana in my experience.The service department is proficient and Easey to work with. More

by fourcowes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherie Berry-Lamaster 5 Stars
Apr 10, 2024 -

Tom Wood Ford responded

It's wonderful to hear you had a great experience with our service department at Tom Wood Ford. We strive for proficiency in all we do, so it's wonderful to see that reflected in your visit. Thanks for stopping by!

March 29, 2024

All I can say is WOW. My salesman, Tyler Jones, worked like a beaver to help me get into a vehicle that met my financial and budgetary needs. We were in frequent communi More

by Theresa Brickens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
Mar 29, 2024 -

Tom Wood Ford responded

Theresa, we're delighted to know that Tyler and the rest of our team at Tom Wood Ford were able to assist you in finding a vehicle that fits your needs. We appreciate your kind words about our staff's dedication! Enjoy your new ride!

February 22, 2024

Great people to work with and they will go out of there way to get you and the car that you want …And hassle free. And they deliver . More

by dcrane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
Feb 22, 2024 -

Tom Wood Ford responded

We're delighted to know you had a hassle-free experience with us at Tom Wood Ford! Our team always strives to go the extra mile for our customers. Enjoy your new car and thanks for choosing us!

February 16, 2024

It took entirely too long. I was there 4 hours to get a trade in quote and finance a different car. Manager and salesman were friendly enough but was not that interested in hel More

by zolkvol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinton Hayden, Michael Baldwin
Feb 18, 2024 -

Tom Wood Ford responded

We're sorry to read about your experience. We aim for efficiency in our process and it seems we fell short during your visit. Id like to step in and learn more so I can see if there is anything I can do to make things right. If you are willing, please give me a call. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729

February 13, 2024

Great experience. Friendly knowledgeable sales staff. The entire organization runs like a well oiled machine. More

by Paul Shepherd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
Feb 14, 2024 -

Tom Wood Ford responded

Paul, we're delighted to know you had a great experience with our team at Tom Wood Ford. Thanks for your kind words about our staff and operations!

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