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Tom Wood Ford
Indianapolis, IN
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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409 Reviews of Tom Wood Ford
August 21, 2017
Quick warranty service Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! More
by Crowbar
Employees Worked With
Josh Lagler
August 20, 2017
I don't trust my service issues are completely "resolved". I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with a mechanical problem with the accelerator sticking which caused an accident. This issue was very well documented on many blogs as real. After a long stay in the shop while Ford corporate investigated the issue was found not to be an issue with the car. Most recently I brought the car in for an issue with the AC. Despite the AC being on hot air would blow out, or warmish air but not cold: even when set to Max. When I got the car back the car blew cooler air but never what anyone that rode with me would call AC. The problem has now reverted to the way it was when I brought it in. In looking at the blogs it seems as though the problem that I may have been experiencing then and now centers around the thermostat. At this point I don't trust I'm getting the best service at Tom Wood. So much so, as difficult a job as it looks like it may be I'm considering replacing it myself. Tom Wood is the dealership that is closest to my home, conveniently close to work if I need to shuttle to and from work to get the car. I want to use Tom Wood and usually do because of the proximity, but I don't recommend the dealership to anyone. More
by evmq
Employees Worked With
Rich Marowski
August 10, 2017
TY was awesome to work with! Tom Wood Ford has really helped me these past few weeks. I didn't know I was getting a car today...but quickly decided it was happening! TY was quick, Tom Wood Ford has really helped me these past few weeks. I didn't know I was getting a car today...but quickly decided it was happening! TY was quick, got me where I needed to be, and showed me all the gadgets. Most unstressful car buying experience ever. Instead of all day, I was in and out in no time. AND I have another great Ford!! Thanks TY! More
by cinderserver
Employees Worked With
TY Johnson
August 05, 2017
Great experience!! I came in today knowing what I wanted and Jerry Utah was such a wonderful help through the process!! He got me what I wanted! So easy!! Great custo I came in today knowing what I wanted and Jerry Utah was such a wonderful help through the process!! He got me what I wanted! So easy!! Great customer service!! Thank you, Jerry!! More
by April B Spradlin
Employees Worked With
Jerry Uwotah
August 02, 2017
F150 OIL CHANGE QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIG QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIGH ON SOME OF THE SERVICE THAT WAS DONE. I BELIEVE I WAS TOLD $26 FOR THE WIPER BLADES AND I THINK IT COST $39.90. JUST TO CLEAN BATTERY TERMINALS I WAS CHARGED $62.48 - SEEMS WAY TO PRICY. I WENT IN FOR AN OIL CHANGE AND FILTER AND THOUGHT THE JOB WOULD COST AROUND $60. THE TOTAL BILL WAS $188.45. I WAS CHARGED $14.76 FOR SHOP SUPPLIES. I WOULD LIKE TO KNOW WHAT SHOP SUPPLIES WERE USED THAT COST THAT MUCH. I MIGHT GO SOMEWHERE ELSE TO GET AN OIL CHANGE NEXT TIME. More
by Jeffbalogh
Employees Worked With
Cannot remember.
August 01, 2017
Great experience! Jerry owotah was our salesman and he was a great help guiding us thru the whole process, highly recommended so if you ever go there ask for him! Jerry owotah was our salesman and he was a great help guiding us thru the whole process, highly recommended so if you ever go there ask for him! More
by Lancyrhoads
Employees Worked With
Jerry uwotah
July 29, 2017
I bought a new car. Dick was very helpful. He was very knowledgeable about the car I bought. He wasn't pushy. He kept me informed. He helped me find the exact car I w Dick was very helpful. He was very knowledgeable about the car I bought. He wasn't pushy. He kept me informed. He helped me find the exact car I was looking for. More
by Butterflytat2
Employees Worked With
Dick merritt
July 26, 2017
Kim K is a rockstar! I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all th I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all the pertinent info needed to take back to get a satisfactory outcome for my tires. She even drew me a diagram! Lol. She was super nice and extremely helpful. More
by cinderserver
Employees Worked With
Kim K.
July 25, 2017
Good service I have the oil changed and AC checked there. They found out the problem and fixed my AC very quick. People are friendly and service is good. I have the oil changed and AC checked there. They found out the problem and fixed my AC very quick. People are friendly and service is good. More
by Huang
Employees Worked With
Molly Kennedy
July 17, 2017
Great experience by dealing with Bill Stubblefield It was a great experience by dealing with this dealer one more time. Bill as always offered us the best options fit to our needs and he made our life It was a great experience by dealing with this dealer one more time. Bill as always offered us the best options fit to our needs and he made our life much easier on the paperwork, and the rest of the stuff. You have a great value/asset on him. More
by Ford
Employees Worked With
Bill Stubblefield
