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Tom Wood Ford
Indianapolis, IN
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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409 Reviews of Tom Wood Ford
September 30, 2017
Able to sell cars - Not able to complete the paperwork! We purchased a used vehicle from this dealership. Everything seemed to go smoothly and we were assured that plate transfer would take place. Fas We purchased a used vehicle from this dealership. Everything seemed to go smoothly and we were assured that plate transfer would take place. Fast forward a month and we have never received any registration paperwork, nor any title paperwork. We received the plate renewal for the old car. A quick call to the BMV confirmed that the plate transfer was not complete. Several calls to the dealer and we are required to take title paperwork to the BMV ourselves. Would not recommend this dealership to anyone. More
by Josh Seymour
Employees Worked With
Greg M
September 29, 2017
Recall service dept fixed all 4 locks on my car The service department people were very pleasant they took very good care of me I told them I had a small Grandchild to pick up from school they provi The service department people were very pleasant they took very good care of me I told them I had a small Grandchild to pick up from school they provided me with a loaner car I was very pleased They even called me made sure all was good afterwards More
by Charley bruce1216
Employees Worked With
I don't remember his name but was very nice and kind
September 28, 2017
great!!!! Salesman Ervin Scott was friendly, courteous, and knowledgeable. He made my car buying experience a pleasure instead of a chore. Steve Turner made t Salesman Ervin Scott was friendly, courteous, and knowledgeable. He made my car buying experience a pleasure instead of a chore. Steve Turner made the paperwork flow easily, not painful at all. More
by Rich
Employees Worked With
Ervin Scott, Steve Turner
September 27, 2017
Lease Trade-In This was my second experience with Tom Wood and it ended with similar results. Hi Pressure salesmen (didn't even get out of the car and there was some This was my second experience with Tom Wood and it ended with similar results. Hi Pressure salesmen (didn't even get out of the car and there was someone outside) who seem out of touch. I had an appointment to talk to someone about me lease turn-in and immediately had my lease picked apart nearly to the point I was being questioned about an accident because of a faulty airbag module. I'm sorry, but when you lease a car for three years, you can't expect it to come back looking BRAND NEW. We went in with a specific budget and when the numbers didn't work out on the original vehicle, this dealership made no attempt to try and get us into a similar vehicle to make a sale happen. It was almost like they didn't want to sell a vehicle. We went to another dealership and were able to get the car that we WANTED, with the terms we wanted, and left feeling like we had made a good purchase with a dealership that valued our business. Go to another dealership that truly wants your business. More
by 1alexR6
Employees Worked With
Jonathan Diaz, Logan Fields
September 23, 2017
Great experience from beginning to end! Jerry Uwotah, the sales professional I worked with did a fantastic job in understanding my needs. The sales manager Stephen Turner worked with my budg Jerry Uwotah, the sales professional I worked with did a fantastic job in understanding my needs. The sales manager Stephen Turner worked with my budget and made the deal work. The Finance guy Tyler Shogren did a great job explaining everything along the way! More
by Glenn
Employees Worked With
Jerry Uwotah, Tyler Shogren, Stephen Turner
September 21, 2017
Trade-in vehicle for a new car. I want to say thank you Tom Wood company and staffing for a heart of compassion for me this week. I will tell my family and friends about my positive I want to say thank you Tom Wood company and staffing for a heart of compassion for me this week. I will tell my family and friends about my positive feed back in buying a car. Have a blessed day! More
by Thankful
Employees Worked With
Michael Berg, Stephen Turner
September 19, 2017
"Shop Fee's" - Oil & Alignment ? Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" whi Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" which were explained as "rags and shop materials". I would understand this if the work was significant, however to quote rates and then add these fees on to the end was very discouraged. Positive up to the point of payment. More
by Josh V
Employees Worked With
Do Not Recall
September 11, 2017
Brake service Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved fro Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved from my last visit at quick lane Tom and his guys are always great and have treated me like family for years More
by Tjproctor
Employees Worked With
Dewayne
September 07, 2017
Oil change and alignment My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. More
by Mitzi
Employees Worked With
Mandy May
September 06, 2017
worthless service I found that they would do a tune up on a truck that needed a new engine extra $ 895.00. That was useless. their quote for the replacement was almost I found that they would do a tune up on a truck that needed a new engine extra $ 895.00. That was useless. their quote for the replacement was almost 3000 more than Estes. Never again will I buy or have serviced any vehicle from Tom Wood Ford. More
by kmkurts
Employees Worked With
don't remember names
