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Tom Wood Ford
Indianapolis, IN
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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409 Reviews of Tom Wood Ford
June 14, 2019
Skips Review People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion wa People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion was due to Carmel/Indianapolis road work for round-a-bout on 96th and Keystone Avenue. This is not the dealership’s problem but a concern that affects their business. More
by Skippy
Employees Worked With
Mr. Butler
June 06, 2019
Used car experience Jordan Taylor was our salesman. I liked the no pressure sales approach. He was friendly and very helpful. We had called before we went and asked if th Jordan Taylor was our salesman. I liked the no pressure sales approach. He was friendly and very helpful. We had called before we went and asked if the vehicle was still available and he had it up front when we got there. Michael Baldwin was the person that checked us out in the end and he was also very helpful and friendly. Good experience overall and would recommend them to anyone looking to purchase a vehicle. More
by Karen9211
Employees Worked With
Jordan Taylor, Michael Baldwin
May 30, 2019
Great Very easy and streamlined Very accommodating to all my requests Very timely and professional and straightforward Great selection and all levels of Very easy and streamlined Very accommodating to all my requests Very timely and professional and straightforward Great selection and all levels of options available Thanks More
by norman
Employees Worked With
ERVIN SCOTT
May 30, 2019
Oil change They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done in a timely manner. More
by Queen T
Employees Worked With
Maddie Barton
May 21, 2019
Worst car buying experience! There were numerous problems with Tom Wood Ford. I will just mention some of it. First off I walked in being pre approved by ford. I was looking to bu There were numerous problems with Tom Wood Ford. I will just mention some of it. First off I walked in being pre approved by ford. I was looking to buy a new 2019 explorer, once the terms were worked out we went to go for a test drive. When I started it I noticed there was over 4500 miles on it! Wow a new vehicle. She said what’s the problem it’s new. Not in my book. She was getting upset that I wouldn’t take it. We went inside and she grabbed keys for an identical one. I drive it and liked it. She came back from credit and said my payment was going to be 40 a month higher. I had to tell her numerous times no. Finally after going back and forth I got payment down. This wasn’t only time she tried to change the financing. So like an idiot I bought it when we went to get in there was a fresh dent and scratches. They said they would take care of. And when did do it, the dent was still noticeable and dent was starting to crack. I was told to call when I could come back and they would take care of it. Left message, Monday nothing, git hold of sales lady Tuesday said she’d call back but never did. Once they sell you a vehicle they do their best to avoid you There was a lot more to our experience. By the way we purchased a used car 3 months ago from them and trade vehicles every 3 years but I guarantee the next one won’t be from Tom Wood ford. We love out explorer and will go to a body shop and take care of the dent ourselves More
by Redsfans
Employees Worked With
Cherie Berry-Lemaster
May 18, 2019
Great service with great communication Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be us Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be using Tom wood again. More
by twyork2000
Employees Worked With
Dewayne Hudson
May 06, 2019
Zero Stars Zero stars if I could. I bought a 2010 Audi A4 from Tom Wood Ford in September of 2018. I was coerced into buying a $1500 warranty on bald $700 tires. Zero stars if I could. I bought a 2010 Audi A4 from Tom Wood Ford in September of 2018. I was coerced into buying a $1500 warranty on bald $700 tires. I was lied to and deceived. I was told the warranty was not a warranty, but in fact, new tires and floor mats. On that basis I agreed to purchase the vehicle. 2 months later my mechanic discovered 6 broken control arms (from poor tires) and that my tires were “legally bald.” Before writing this I reached out to Mike Hume and Tom Wood Ford, where I was repeatedly sent to voicemail. I called and left voice messages only to have my call returned once. Eventually I ended on Tyler, the sales manager, who refused to help me in any fashion. My dad, his company, my mom, grandfather (who worked for Ford), and my company all have purchased vehicles from this dealership on a regular basis. I can assure them from the conversation I have had, that they will not receive business from my family or the company I work for. They did a good job of lying and cheating a 20 year old college kid to make a quick buck. It’s unfortunate it’s going to cost them a large buck in sales. I will be following up with Steve Berta (Investigations Team Leader with Indy Star). Save yourself some grief and do not purchase a car from this dealership. More
by Josh Williams Audi A4
Employees Worked With
MARK HUME , TYLER SHOGREN
April 25, 2019
No pressure It was a no pressure and honest sales. Their used vehicles are checked over carefully before coming out for sale. R J was my salesman and when I come It was a no pressure and honest sales. Their used vehicles are checked over carefully before coming out for sale. R J was my salesman and when I come back I will look for him. More
by No
Employees Worked With
Robert Johnson
April 24, 2019
Phenomenal! I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom W I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom Wood took me in the same day and repaired my vehicle in 48 hours. David Hudson was my service consultant. He kept me abreast to what was going on every step of the way, displayed professional, and presented to genuinely care. More
by emjackson
Employees Worked With
David Hudson
April 23, 2019
Took car for detail. They never did It For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an afternoon (why then was I allowed to reserve the appmt) Friday, late afternoon got call they didn’t do it. Could they keep the car and do it Saturday. Saturday at 3pm I called they still had not done the detail or even started it in or out. They wanted to keep it until Monday. I went and picked it up. No offer of a rental, no real apology, just “we were busy” If interior and exterior details are not their “thing” I would have appreciated just someone telling me instead of keeping my car for 2 1/2 days and getting it back in the same shape. Not even a good overall vacuum. And I had them do a brake fluid change while they had it. More
by Detail
Employees Worked With
Brad Davis
