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Tom Wood Ford
Indianapolis, IN
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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409 Reviews of Tom Wood Ford
August 03, 2019
Quick and courteous explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. More
by Raj
Employees Worked With
Jordan Russell
August 01, 2019
Great Experience Kim was very helpful. She listened to my expectations and met them overwhelmingly. Told her what I wanted in new tires and, again, she listened and I Kim was very helpful. She listened to my expectations and met them overwhelmingly. Told her what I wanted in new tires and, again, she listened and I am happy. Highly recommend. Kim and Tom Wood Ford. More
by Tviehmann
Employees Worked With
Kim Fast
July 29, 2019
Better Than We Could Have Hoped For. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Additionally this was the 3rd time that the truck was in a Ford dealership for the same issue within the last 10 days so we were ecstatic that we finally found a dealer to get this issue resolved. The service advisor, Maddie, was as thorough and professional as they come and actually took great delight in understanding what we had been experiencing and helping to find a solution for us. A++ More
by LT
Employees Worked With
Maddie Barton
July 28, 2019
Excellent Service Department Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your servi Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your serviced vehicle. More
by yulmbutler
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
July 18, 2019
Oil change Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend thi Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend this dealership More
by Ford09
Employees Worked With
Shawn, Josh Lagler
July 12, 2019
Compliment My car was in the shop 9 days and daily Mandy May kept me informed, however didn't like the final amount, but my car is 13 years old. Mandy is "Super" My car was in the shop 9 days and daily Mandy May kept me informed, however didn't like the final amount, but my car is 13 years old. Mandy is "Super" to work with ALWAYS PLEASANT! She is the only person I want handling my car affairs. Outstanding job Mandy, thank you. JMO More
by JMO2019
Employees Worked With
Mandy May
July 09, 2019
Fast easy and helpful I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping me updated and in constant contact that was fast and efficient with no problems and at a great price. Thank you tom wood! More
by Jtaylor245
Employees Worked With
Jordan russell
July 04, 2019
Service Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and m Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and my wife, Judy. More
by Carman
Employees Worked With
Erin Powell-Excellent!
July 02, 2019
Rude and unprofessional First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusio First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusion and provided a focus which is much smaller. Dealer refused to provide equal vehicle or better. Manager refused to contact me to discuss issues. Picked up car and radio was disconnected and oil/grease stains left on door and glove compartment. Mandy May blamed oil/grease on me and she was also the worker that told me 2 days, 4 days then just over 4 days. Mandy acts sweet at first then is quite rude and unprofessional. While waiting for my rental I even overheard her speaking to a private body shop disparaging a customer that did not agree with the dealers quote. Mandy offered to provide the private shop with internal communications with that customer as well. Overall I was highly disappointed and highly likely to never return. Extra 10-15 minutes for further location is worth it to avoid this rude and unprofessional dealership. Also did not receive apologies except for initially being told it was a half day repair. Would never recommend. More
by Logan428
Employees Worked With
Mandy May
June 25, 2019
Fantastic Bill had taken such good care of me when I first began investigating our new car purchase that I recommended my daughter see him for her new car purch Bill had taken such good care of me when I first began investigating our new car purchase that I recommended my daughter see him for her new car purchase. I formed the “Bill fan club” and followed him as he transitioned to a new dealership. I’m a needy buyer and Bill patiently worked with me through many challenges. I’m grateful for his knowledge and experience, I’m a satisfied customer who would happily recommend him to others. More
by Lovethyspouse
Employees Worked With
The One, the only, William L Blackstone
