Tom Wood Ford

Excellent Experience Highly recommend Tom Wood Ford! I had the best experience from scheduling the test drive, to purchasing the used vehicle, to working out the financing Highly recommend Tom Wood Ford! I had the best experience from scheduling the test drive, to purchasing the used vehicle, to working out the financing. More

Service was great! They are very happy & conscientious workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. More

Excellent service! Took care of my issue quickly, and made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! More

Professional, friendly and efficient service of my vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. More

I bought a new car there at tom wood ford 3 years ago so I decided to go back and buy my next vehicle there as well it was a great experience the people are so helpful I highly recommend. I decided to go back and buy my next vehicle there as well it was a great experience the people are so helpful I highly recommend. More

Best Customer Service Care I have ever. I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly car professionals and took care of my car needs in a timely, freindly, and well qualified car care team. The service bays were well organized and their was a sense of team work and a sense of pride that each individual that took care of my cars and others that was very refreshing to observe. I want to also compliment the manager of the team Mr. Jordan Russell of the Quick Lane Service Department that I would define from my experience on Sunday February 9th as Outstanding ,professional,personable,helpful, and very customer service focused. It was very refreshing to see how well his team seemed to interact with one another and to see other customers being treated with the same respect and care that I personally received. I can certainly see why Jordan is the manager and I also observed the pride he takes in assisting his customers and treats his employees. He is a model from my perspective and in my opinion what defines great leadership qualities and represents his employer in a way that I find refreshing and sets an example that many can and would look up to with humility ,grace, and integrity. I will tell my friends and sphere of influence about my EXCELLENT experience at Tom Wood Ford on 96th Street. BLESSINGS NANCY H POTTERF More

The best service representatives I've ever dealt with EVER! Went beyond the call to help me get my remote start working again. Thank you! EVER! Went beyond the call to help me get my remote start working again. Thank you! More

I had a warranty repair and tried to schedule with Pearson Ford (the original dealer). They were Astronomically rude, told me they didnt have time, and legit sent me away with the recommendation I go Pearson Ford (the original dealer). They were Astronomically rude, told me they didnt have time, and legit sent me away with the recommendation I go to a different dealer...BEST RECOMMENDATION EVER. Tom Wood was close and highly recommended. I booked online, was scheduled immediately, used the chat function to ensure I was prepared, and headed to the facility. they were FANTASTIC. excellent communication, fully resolved the issue, managed updates, ubered me to where I needed to be when the repair was going to take more time. Ended up in a brand new rental for the weekend until they got the part that needed replaced. I rarely write these, and, if I'm honest, it's usually only for bad experiences; but I'd be happy act as a reference. DeWayne Hudson was my advisor. The whole experience was so well managed I can't think of a single complaint. 5 stars More

My salesman (Jordan Taylor) was very quick to approach me which was nice while car shopping in January, but didn't seem like he was trying to force a sale. He was very friendly and you can tell he enjoys doi which was nice while car shopping in January, but didn't seem like he was trying to force a sale. He was very friendly and you can tell he enjoys doing what he is doing. He had me test driving the car I wanted in no time and even got me keys to another while I was in the process of buying mine. The whole sales team did a great job of getting me in and out in no time. This is my second new vehicle purchase from Tom Wood Ford and I would recommend them to anybody in the market for a new vehicle. More