Tom Wood Ford

Good afternoon, I had purchased a vehicle from the Ford Dealership on 96th street last Thursday 5/11. After taking the initial test drive on the vehicle, I pointed out to our salesman, Greg, that the left Dealership on 96th street last Thursday 5/11. After taking the initial test drive on the vehicle, I pointed out to our salesman, Greg, that the left rear brake smelt very hot. You could feel and see the heat coming off of the brakes. He immediately said he was going to take the vehicle to service and have them looked at. We knew this was the vehicle we had wanted. So we decided even though there was an apparent issue with the brake, we wanted to see what the financing looked like and possibly move forward in the purchase of the vehicle. Our salesman had said, that he had talked to the used car manager about the issue and said his response was a reluctant agreement to the repair. Salesman was sure they was going to end up replacing the caliper or brake components and the estimated repair cost was nearly $1,000 and we could pick the vehicle up in around 2 days. (I’m not understanding why he had a “reluctant” response to what could be held as a serious safety issue, this almost made me walk away from the deal entirely). This obviously made us feel some reassurance that the issue that had been pointed out was going to be addressed even with the reluctance from management. Upon negotiations, we brought up the idea that if they were to drop the suggested repair cost of the vehicle off of the asking price of the vehicle, we would do the repairs ourselves. The salesman took the generous offer to the sales manager and he quickly said that the brakes were fine and they had found a piece of debris in the caliper and hindered the caliper from releasing. We took them at their word, so we moved forward with the deal. Once we got the vehicle home, we had the same issue with the brakes. Very hot with steam coming off of the wheel/brake area. So I decided to take actions on it, I had ordered a brake caliper and brake line from a local dodge/ jeep dealer. I took apart the caliper, checked the slide pins, looked like they haven’t been off in a while. The rubber dust boots that the slide pins are in was still stuck to the pins. I cleaned them and lubed them. Now the vehicle is safe, and stops correctly without any heat buildup like before. I had decided to contact the dealer and let them know of our recent endeavors since the purchase of the Jeep. The first person I talked to was the used car manager. It wasn’t a very pleasant conversation. He was rude and very aggressive. He agreed that the brakes were very hot after the test drive and he swore that he was back there when they took the caliper apart and that no more heat had been building up. I told him that I don’t believe they were inspected to the degree he had said due to the nature of the slide pins I found. He told me that I should have brought the vehicle back if we had issues with it. (A overheating brake of all things). I feel I was correct in making the repair myself to avoid getting in an accident and possibly causing harm to someone.(also, I had already pointed out the issue with the brake, they had their opportunity to repair it and they failed, so I have doubts in their service department). I had asked him if they would be willing to refund me my cost of the parts I had in the vehicle. And he said no, if we had taken the vehicle into them again, he would have. I simply did not understand his way of thinking. I was no was going to put my family in a vehicle knowing the brakes were faulty. So had told him I planned on reaching out the the General Manager and he said I’m more than welcome to and they he didn’t have his extension. After this depressing phone call had ended, I decided to call the service manager instead and had informed him of the situation. He had no knowledge of the vehicle having the brakes looked at. And said he was going to look into it. I am only left with the determination that they have lied to me about checking the brakes and have no intention in making things right. More

Recently was in the market for a new truck. Tom Wood ford made me feel like family from the time I walked in the doors. I will definitely be back for future vehicle purchases. Tom Wood ford made me feel like family from the time I walked in the doors. I will definitely be back for future vehicle purchases. More

I would like to thank Tom Wood Ford for helping me get a car they went above and beyond what I could imagine all the things I ask for they found and better when you look for a car let them help you will be car they went above and beyond what I could imagine all the things I ask for they found and better when you look for a car let them help you will be satisfied 100% More

I had an issue when traveling from out of town. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. More

I had the best time and was told the truth Ms Fields is honest lady honest lady More

Sadly there are no negative scores possible, so please do not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly any not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly anywhere - and that's saying quite a lot. The background is - roughly two weeks ago I made an appointment with Tom Wood Ford Service for my (~$50,000) 2020 F150, which is still under warranty. I need to have the transmission looked at because it shifts rough into 4th gear. I told them all of this and was given an appointment to bring it in this morning at 11am for them to look at. Because it happens when the engine is cold, I took a day off work and arrived at 7:30am and waited in the waiting room, to increase the odds of the intermittent behavior occurring when they were looking at it. After waiting 3 1/2 hours I went up to the desk for my 11 o'clock APPOINTMENT - scheduled almost two weeks ago - and the advisor reads back all the information I had reported about the transmission, asks some other questions - and then instead of asking for the key he tells me they can't look at it for 3-4 weeks. I was outraged. I thought I must be misunderstanding him, so I asked for the service manager. The Service Manager eventually showed up, and I relayed the story, and he completely unapologetically confirmed the whole thing within 20 seconds. No Sorry's... No offer to reschedule or bump things up... To quote what the kids say these days, he had absolutely no f*cks to give. I got the distinct impression from him that he thought I was a particularly annoying idiot, wasting his time for thinking an Appointment would carry with it any sort of expectation of having your vehicle looked at. Clearly, appointments mean nothing at Tom Wood. I guess if you don't have enough $50,000 trucks sitting in your driveway that you can't let yours sit on their lot for 4 weeks while they decide if they want to service it, then you shouldn't have bought a Ford... Of course I immediately called Ford Complaints - who very sympathetically listened to my story and said they'd put a complaint report in the dealer queue - whatever the xxxx that is. I'm not sure Tom Wood Ford is in too much fear of that complaint queue but I'll just hold my breath and wait for it... More

First time being customer here , I love it! ! The customer services is top notch, we will be doing more business with them in the future ! The customer services is top notch, we will be doing more business with them in the future More

Customer service repair area was clean and well organized with Chad as a very courteous service contact. Sales area was clean and welcoming. Salesman JR was very knowledgeable and helpful. with Chad as a very courteous service contact. Sales area was clean and welcoming. Salesman JR was very knowledgeable and helpful. More

I bought a used truck there. I dealt with a salesman named Tony Druckmiller. Friendly and helpful great to deal with. Didn't treat you like he was better than you. I dealt with a salesman named Tony Druckmiller. Friendly and helpful great to deal with. Didn't treat you like he was better than you. More

Kind guys to work with, also saved me a trip by bringing the car to me down here on the Southside and got me to a payment I’m comfortable with. the car to me down here on the Southside and got me to a payment I’m comfortable with. More