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Tom Wood Ford

Indianapolis, IN

4.2
413 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 413 reviews

December 28, 2022

I bought a used truck there. I dealt with a salesman named Tony Druckmiller. Friendly and helpful great to deal with. Didn't treat you like he was better than you. More

by Jackthegreat32917
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Druckmiller
Dec 28, 2022 -

Tom Wood Ford responded

We're so glad Tony made your purchase experience positive! Thank you for choosing Tom Wood Ford. Enjoy your new-to-you ride!

December 21, 2022

Kind guys to work with, also saved me a trip by bringing the car to me down here on the Southside and got me to a payment I’m comfortable with. More

by mamashkjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Spellman
Dec 21, 2022 -

Tom Wood Ford responded

This review means a lot to us! Thank you for choosing Tom Wood Ford and for sharing your thoughtful feedback about our team. We hope to see you again!

December 04, 2022

Did business with the used cars in Greenwood. Justin the manager and Robert the salesman More

by Wesley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Tom Wood Ford responded

Wesley, thank you for taking the time to leave our team at Tom Wood Ford a five-star review! We will have to share your shoutout with Justin and Robert, and hope to see you again.

Dec 05, 2022 -

Tom Wood Ford responded

Wesley, thank you for taking the time to leave our team at Tom Wood Ford a five-star review! We will have to share your shoutout with Justin and Robert and hope to see you again.

Dec 05, 2022 -

Wesley responded

Only one complaint after the transaction. Only one vehicle key was available. Should have told me that up front. Will cost me $300 more. A bit disappointed

November 29, 2022

Very professional! All paperwork was in order and sales person was excellent! Justin Broeker the sales person explained things very well. Was very impressed with the ve More

by Majajahn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Broeker
Nov 29, 2022 -

Tom Wood Ford responded

Thanks for the kind words and great review of Justin and our team here at Tom Wood Ford! We hope to see you again in the future!

October 04, 2022

Jack was extremely helpful, made the process fun and easy would highly recommended and will go back More

by T.H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Turner
Oct 04, 2022 -

Tom Wood Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Jack. Drive safely, and we hope to see you back at Tom Wood Ford!

September 24, 2022

It took hours to get a car loan and then when we were told that we were finally approved the car payment was $500 a month then the manager talk to us into adding an additional gap insurance which was an More

by rdupree233
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
We do not remember the salesman’s name
Sep 26, 2022 -

Tom Wood Ford responded

I am sorry to see that your car-buying experience was not a positive one. We strive to wow our valued guests with top-notch service and it is concerning to see that you are unsatisfied with the sales process thus far. Please give me a call when you have a moment and I will be happy to help you in any way that I can. Thank you for your feedback, Tyler Shogren - General Sales Manager - 317-848-6729

August 24, 2022

Tammy the receptionist was amazing. Everyone was busy and she greeted us with a warm and friendly smile and saw to it we were promptly assisted. More

by ckay528hz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy the Receptionist
Aug 24, 2022 -

Tom Wood Ford responded

We're delighted Tammy welcomed you into the Tom Wood Ford establishment and provided you with a great experience. Please let us know if there is anything else we can do for you!

August 24, 2022

Everyone from service to sales try hard to provide a great experience while at the dealership. More

by Cheryle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TYLER SHOGREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy front office receptionist , Stephen Turner, MARK HUME
Aug 25, 2022 -

Tom Wood Ford responded

Cheryle, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Ford team. Drive safely, and we hope to see you back again down the road!

August 18, 2022

The receptionist, Tammy Shaw, is great. She is always so pleasant to talk with. She is so helpful. She is a huge asset to Tom Wood Ford. More

by R. Boreen
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Shaw
Aug 18, 2022 -

Tom Wood Ford responded

Thank you for the 5-star review! We will let Tammy know you appreciated her help during your recent visit to Tom Wood Ford. Take care!

August 16, 2022

We have worked with Tammy Shaw on several occasions and she is wonderful! She is always helpful, friendly, knowledgeable and professional! We highly recommend Tom Wood Ford!!! More

by kwaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Shaw
Aug 16, 2022 -

Tom Wood Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Tammy and the Tom Wood Ford team. Drive safely, and we hope to see you back again down the road!

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