Tom Wood Ford

Second car I've bought from this dealer and it certainly won't be the last. 🙏🙏🙏 won't be the last. 🙏🙏🙏 More

EXCEPTIONAL SERVICE! !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in and out quickly! The Service Manager Jeremy Forsyth even THANKED Me for coming in!!! It’s people like them that make the difference and thanks to Jeremy, Chris and the staff in Service I will be back! More

The worst dealership and service I have ever experienced. Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 ti Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 times to get someone to call me back. And when I got ahold of someone they told me no one even evaluated the car yet and it’ll be the next day! Ridiculous when the service was SCHEDULED!!! Will never use this dealership or service again. More

Tom Wood Ford is an awesome dealership to work with. Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil chang Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil changes to us and made sure that we chose the oil change that went with our warranty! We appreciate everything that they have done for us, from the purchase of our new vehicle through our first oil change! Dalton Brown also helped us to find a couple of accessories that we wanted for our new Bronco. Thank you, Dalton, Maddie, and Tom Wood Ford! More

I set and appointment to have my taillight fixed. They appointment was made 2 weeks after I made the call. I also told the people that set the appointment I wanted a few other things looked at while They appointment was made 2 weeks after I made the call. I also told the people that set the appointment I wanted a few other things looked at while it was in for service. It was cracked when I bought the truck. So the salesman had a new one ordered. I dropped my truck off the night before my appointment so they would have it 1st thing in the morning. The service advisor called me the morning of my appointment to goo over what needed to be done. He then told me there was 8 vehicles in front of me. So what’s the point I setting an appointment if the date doesn’t matter? He told me it would be the next day before they will get to my vehicle. So the next day I received the taillight that was supposed to be replaced in that mail at my home. This has to be the worst service that I have ever dealt with. So I had to drive the taillight back to the dealership to get installed. I still never had all the other issues fixed because they didn’t know when they would be able to get to my vehicle after have an appointment for over 2 weeks. More

In my opinion, do not buy a USED CAR from Tom Wood Ford. They really mean AS IS! Drove the car 10 miles, resulting in over 7K of repair work. Tom Wood Ford has made no attempt to rectify this. I was exp They really mean AS IS! Drove the car 10 miles, resulting in over 7K of repair work. Tom Wood Ford has made no attempt to rectify this. I was expecting more than 10 miles out of a car from a "reputable" car dealership. More

The sales team helped me find a great deal on the car I wanted and went above and beyond to make my experience great. wanted and went above and beyond to make my experience great. More

What should have been a fun and exciting time (buying a used vehicle for my daughter) ended up as a bad experience. Specifically,, Michael Baldwin decided to turn this experience upside down because we ch used vehicle for my daughter) ended up as a bad experience. Specifically,, Michael Baldwin decided to turn this experience upside down because we chose not to select the add-on packages during signing. When we declined, he stated to me and my daughter (quoting) “Congrats on your car with no protection”. Since he was flustered and visibly upset, he decided not to explain or walk through the remaining paperwork details and just said “sign here”. He was so distracted that he didn’t even remember to collect the down payment on the vehicle. More

I am writing to you to express disappointment in my recent service received on my newly purchased vehicle. At the time of my purchase I was advised by the executive sales and management team that m recent service received on my newly purchased vehicle. At the time of my purchase I was advised by the executive sales and management team that my vehicle was a Blue Gold Preferred car and that over 100 inspection points had been reviewed and analyzed on the car. It was in top condition and there were no issues. My salesperson, Cherie, was excellent and has been a great and kind resource to me. My sercixe advisor, Jamie, also gave excellent and courteous care. It is a shame these two ladies were caught in the middle of having to deliver poor communication from the executive sales/service management at TW Ford (96th st). I took my new car for an inspection after my purchase because when I drove on the highway the car would wobble when I would driver over 50mph. The private inspection revealed the following: The driver mirror was taped due to a broken piece The rear passenger wheel/rim bent The passenger side tires cupping The exhaust system bumps into the subframe I requested these issues to be addressed by Tom Wood Ford service department as I did not know or had not been made aware of these issues at time of purchase Unfortunately, TW Ford was unable to assist me with any repairs as I was advised by executive manager, Tyler, that I purchased my vehicle used and I failed to notify TW Ford of these concerns when signing my purchase agreement. Since Tyler, TW Ford Sales/Service Exec Manager never spoke with me about my concerns directly and basically shoved me off to a different location manager and then determined there was nothing that he could help me with regarding the repairs on my vehicle- I paid approximately $1400 for the repairs on my less than 30 days owned newly purchased car. My feelings are that TW Ford totally disregarded me as a person, and paying customer. I was given a cold shoulder and don’t care about your concerns treatment. In addition, I feel like I have made a serious error in choosing to purchase a vehicle with this dealership. I agree that I have no auto mechanical/engineering background or experience, however, my assumption is that if the dealership advised that a used vehicle has passed a thorough inspection ( Blue Gold Preferred) than my expectations for such issues would not be present in my newly purchased vehicle or the inspection would reveal these issues for resolution prior to my purchasing of the vehicle. I will not bring my vehicle back to this dealership for any service or maintenance. I will also share my experience with friends and family to strongly advise them to stay clear of this dealership for any future purchase consideration or service needs. Thank you for allowing me an opportunity to share my feelings and experience. More