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Tom Wood Ford

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.3
421 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 421 reviews

February 16, 2024

It took entirely too long. I was there 4 hours to get a trade in quote and finance a different car. Manager and salesman were friendly enough but was not that interested in hel More

by zolkvol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinton Hayden
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Feb 18, 2024 -

Tom Wood Ford responded

We're sorry to read about your experience. We aim for efficiency in our process and it seems we fell short during your visit. Id like to step in and learn more so I can see if there is anything I can do to make things right. If you are willing, please give me a call. Thank you, Tyler Shogren - General Sales Manager - 317-848-6729

February 13, 2024

Great experience. Friendly knowledgeable sales staff. The entire organization runs like a well oiled machine. More

by Paul Shepherd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Tom Wood Ford responded

Paul, we're delighted to know you had a great experience with our team at Tom Wood Ford. Thanks for your kind words about our staff and operations!

February 11, 2024

Chris Redman of Tom Wood Ford has always provided excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold More

by carson.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Tom Wood Ford responded

Carson, we're so pleased to know that Chris and Phil have consistently provided excellent service for your Ford Mustangs over the years at Tom Wood Ford. It's wonderful to see such loyalty from customers like you - here's to smooth miles ahead!

February 11, 2024

Salesman and staff was very nice to work with and made the process of buy easy More

by Shep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Tom Wood Ford responded

We are so happy that our Tom Wood Ford team earned your five stars. Thanks, Shep!

February 11, 2024

WARNING STAY AWAY FROM THIS DEALERSHIP AND THIER MECHANIC SHOP as they are the worst More

by midnightrider99.98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
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Feb 12, 2024 -

Tom Wood Ford responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Feb 12, 2024 -

midnightrider99.98 responded

I tried to call you twice and left voice-mail you want to reach out to me 317 384 8538 Thomas

February 10, 2024

Friendly and very efficient people working there. I would recommend friends and family to go to this dealership! More

by Uziel Diaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie De Leon
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Feb 12, 2024 -

Tom Wood Ford responded

Uziel, we're so glad to know you had a positive experience at Tom Wood Ford. Thanks for recommending us to your friends and family!

January 19, 2024

I had an incredible experience at Tom Wood Ford while purchasing my 2024 Ford Bronco. The staff was exceptionally friendly, making the entire process enjoyable. The trade-in was seamless, and they kept m More

by Michael Mehrmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
TYLER SHOGREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Tom Wood Ford responded

Michael, we're delighted to know you had an incredible experience purchasing your 2024 Ford Bronco at Tom Wood Ford. Our team always aims for seamless and enjoyable processes. Enjoy the ride in your new vehicle!

December 15, 2023

Brought my 2020 Ford Edge in for scheduled maintenance. Lexi & Chaley did an EXCELLENT job of customer service! Also asked Collin Kleckner if he had any way of finding a piece of jewelry that had fallen More

by jparker372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin, Lexie & Chaley
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Dec 18, 2023 -

Tom Wood Ford responded

We're so glad to know that Lexi, Chaley, and Collin went above and beyond during your visit at Tom Wood Ford. We'll make sure they get the kudos they deserve! Thanks for sharing this with us.

December 14, 2023

Second car I've bought from this dealer and it certainly won't be the last. 🙏🙏🙏 More

by barker.gideon436
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton and Hank, TY JOHNSON
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Dec 14, 2023 -

Tom Wood Ford responded

Thank you for this stellar review of Tom Wood Ford! We look forward to seeing you again down the road

November 04, 2023

EXCEPTIONAL SERVICE! !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in More

by Sparky9445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Redman, Jeremy Forsyth , MARK HUME
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Nov 06, 2023 -

Tom Wood Ford responded

We're delighted to know that Chris, Jeremy, and the rest of our service team at Tom Wood Ford were able to accommodate you before your trip. We appreciate your kind words and look forward to seeing you again! Safe travels!

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