Tom Wood Ford

Horrible experience! My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we had several storms and we noticed the windshield wipers were not working properly. We took it back in and they didn't want to fix them since it had been a month. They finally relented and fixed them, but a day later we noticed the sun roof had quit opening. Took it back, and they had accidentally unhooked a connection. When we returned to pick it up, they had scratched a portion of the tint off the front windshield that we had to go through the hassle of fixing. Recently the car got a flat. We purchased the tire protection so my husband to it in to get it fix for free- great. When he picked up the car Monday the rim was all scratched up and now we have to find a time to take it back so the can fix that, but only because we had taken a before picture on our phones! Bottom line- you'll never be in this place just once. Never had trouble with the showroom staff but the service center is horrible and a pain. I will not buy from here again, and the only reason I take our car there to be fixed is because of the warranty. Be very wary of this place. Horrible service and rude staff. Be sure to take before and after pictures of the part they are fixing like we did, or they won't fix it! Now they refuse to fix the windshield wipers that are still not working because I posted a bad review on Yelp. Horrible immature way to run a business. Tom the service manager is like dealing with a 12 year old boy. More

Nice people to deal with Our experience was a positive one. The sales lady that helped us was so nice and made the trade in and purchase a pleasant experience. I would defin Our experience was a positive one. The sales lady that helped us was so nice and made the trade in and purchase a pleasant experience. I would definitely recommend Tom Wood Ford and will go back for my next purchase. More

Lazy and Incompetence Sales staff and finance staff extremely lazy and incompetent. Did not do what they said they were going to do. Other Tom Wood dealerships are much b Sales staff and finance staff extremely lazy and incompetent. Did not do what they said they were going to do. Other Tom Wood dealerships are much better. More

We will NEVER buy another car from this dealer We recently purchased a 2014 Ford Explorer from Tom Wood Ford and were less than impressed with our salesman and the dealership as a whole. Thank good We recently purchased a 2014 Ford Explorer from Tom Wood Ford and were less than impressed with our salesman and the dealership as a whole. Thank goodness we did our research ahead of time. Our salesman didn't have any more information than what was in the seller's guide inside the car and online. The features of the car were not pointed out or explained to us even after purchase. The salesman was not timely with the deal or having the car detailed. We have followed up to speak with a sales manager and days later, still no response or return of a phone call. With such a large purchase and investment you would think the dealer would want to create a better customer service experience however, this was by far the worst customer services experience we have EVER encountered. More

Suck! Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something an Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something and than be told you can't change your mind because they misquoted you a price. Which was their fault! More

Avoid Tom Wood Ford Completely lied to me. I received a text from Vincent stating he was interested in purchasing my jeep because they had several people looking to purc Completely lied to me. I received a text from Vincent stating he was interested in purchasing my jeep because they had several people looking to purchase one. I called him and informed him of the price and specs. Then texted him and asked if I had to purchase a car in order for them to buy mine. He stated "no, we buy cars all the time" I took this as any person would, as though he had an understanding of the amount I would accept and that I'm not interested in another vehicle. I then drove 45min through traffic to reach the dealership. I get there and he begins to show me other vehicles and doesn't appraise mine. Come to find out, they won't purchase my vehicle unless I buy one from them due to the price I was asking for the jeep and when I cave in a tell him the vehicle I want (which they didn't have) I was told that I should look for something else. He then started to show me stuff that I had already stated I wasn't interested in. At this point I was rather angry and when I spoke with a manger I was informed that Vincent did nothing wrong(so I was in the wrong). Worst customer experience I have ever had a dealership and I frequent a lot of them because I do trade ins yearly. I recommend staying as far away from Tom Wood Ford as possible. More

Great Service Eric Rutherford was very pleasent to work with. He explained everything in detail and even sent me an email with the details. He got me a ride and the Eric Rutherford was very pleasent to work with. He explained everything in detail and even sent me an email with the details. He got me a ride and the drive was extremely polite. Well done More

misrepresented the car we purchased I expected a vehicle with a "handful" of miles plus a delivery from Cincy (100 miles) and expected no usage but later learned it had over 700 miles on I expected a vehicle with a "handful" of miles plus a delivery from Cincy (100 miles) and expected no usage but later learned it had over 700 miles on it and it may had been used for a couple of months in ways unknown. I asked for a reasonable price adjustment but was only offered a very token few dollars. Also the sales rep who pitched the extended warranty was very friendly and chatty at first and then went into his pitch. When I said no twice, he became very curt and rude. would not recommend dealership. JDS More

Service Department Review It saddens me to see all the negative reviews for this dealership. While I have not had the experience of purchasing a vehicle from Tom Wood, I do ha It saddens me to see all the negative reviews for this dealership. While I have not had the experience of purchasing a vehicle from Tom Wood, I do have a Ford and have taken it several times to this dealer for service. I have nothing but positive things to say about their service department, finding them to well exceed the customer service provided to me by other Ford dealers in other states. My vehicle was subject to a recall and where two other Ford dealers brushed me off in the past year by saying that there was nothing Ford (as a company) could do about my problem and my vehicle "wasn't performing badly enough" to bring it in for the recall service, Tom Wood's service department let me know my car did not pass the test for the recall problem and that they would obtain the needed part from Ford as quickly as possible to get it replaced (at no charge to me) and would even provide me with a rental car if needed. I appreciate the remarkable ethics of this dealership's service department. More

Tom Ford should be turned into the Better Business Bureau!!! Wish I could give zero, zero stars..... Finalized a deal on Wednesday at 1:00 and put money down to hold til Saturday which is when I could make the 2 Wish I could give zero, zero stars..... Finalized a deal on Wednesday at 1:00 and put money down to hold til Saturday which is when I could make the 2 hr trip there.. They financed so everything was done except for me signing paperwork. Called me 4:00 Wednesday because they sold my car for more than we negotiated for. And then had the nerve to tell me they would refund my down payment. xxxx Yes you will. There should be a law against cheats like this. Criminals is what Tom Ford is. This was a used car for my daughter, but I would probably have been back to check out the new Lincolns as I trade up every 2-3 years. Not Now - Not Ever!!!! More