Tom Wood Ford

misrepresented the car we purchased I expected a vehicle with a "handful" of miles plus a delivery from Cincy (100 miles) and expected no usage but later learned it had over 700 miles on I expected a vehicle with a "handful" of miles plus a delivery from Cincy (100 miles) and expected no usage but later learned it had over 700 miles on it and it may had been used for a couple of months in ways unknown. I asked for a reasonable price adjustment but was only offered a very token few dollars. Also the sales rep who pitched the extended warranty was very friendly and chatty at first and then went into his pitch. When I said no twice, he became very curt and rude. would not recommend dealership. JDS More

Service Department Review It saddens me to see all the negative reviews for this dealership. While I have not had the experience of purchasing a vehicle from Tom Wood, I do ha It saddens me to see all the negative reviews for this dealership. While I have not had the experience of purchasing a vehicle from Tom Wood, I do have a Ford and have taken it several times to this dealer for service. I have nothing but positive things to say about their service department, finding them to well exceed the customer service provided to me by other Ford dealers in other states. My vehicle was subject to a recall and where two other Ford dealers brushed me off in the past year by saying that there was nothing Ford (as a company) could do about my problem and my vehicle "wasn't performing badly enough" to bring it in for the recall service, Tom Wood's service department let me know my car did not pass the test for the recall problem and that they would obtain the needed part from Ford as quickly as possible to get it replaced (at no charge to me) and would even provide me with a rental car if needed. I appreciate the remarkable ethics of this dealership's service department. More

Tom Ford should be turned into the Better Business Bureau!!! Wish I could give zero, zero stars..... Finalized a deal on Wednesday at 1:00 and put money down to hold til Saturday which is when I could make the 2 Wish I could give zero, zero stars..... Finalized a deal on Wednesday at 1:00 and put money down to hold til Saturday which is when I could make the 2 hr trip there.. They financed so everything was done except for me signing paperwork. Called me 4:00 Wednesday because they sold my car for more than we negotiated for. And then had the nerve to tell me they would refund my down payment. xxxx Yes you will. There should be a law against cheats like this. Criminals is what Tom Ford is. This was a used car for my daughter, but I would probably have been back to check out the new Lincolns as I trade up every 2-3 years. Not Now - Not Ever!!!! More

Awful, awful place. Just read all of these reviews. We use words to translate thoughts, feelings, emotions, and ideas. Occasionally we have experiences that leave us struggling to find words that can co We use words to translate thoughts, feelings, emotions, and ideas. Occasionally we have experiences that leave us struggling to find words that can come close to fully conveying the fervor of those internal forces. My recent dealings with Tom Wood Ford, and Tom Kashman in particular, have been a supreme example of one of those experiences. I could sit here and spend the next thirty or forty minutes detailing the many ways these absolute scoundrels made an attempt to get my car serviced into a personal xxxx, but I don't think I have the words needed to adequately describe it. What should have been a routine diagnostic check and repair was turned into weeks of uncertainty, insinuation, doubt, concern, and confusion which all ended up being unwarranted. To be clear, they did nothing to help me, and it took another dealer to fix the issue. Please take a look through the other comments here, and heed them. Go somewhere else. Anywhere else. More

Sold the car that I had already bought Wish I could give zero stars. Terrible, terrible people. Spent three days working on a deal. Came to terms. Spoke three times to salesman while on Wish I could give zero stars. Terrible, terrible people. Spent three days working on a deal. Came to terms. Spoke three times to salesman while on three hour drive. Had check in hand for car. Spoke with him 10 minutes before I got there when he contacted me to how close I was. Told me he pulled it up to the side of the building for me. When I got there (10 minutes later) he says sorry, we just sold it. Nothing I can do. Terrible terrible people!!!!!!!!!!! Stay away!!!!!!!! More

Don't waste your time! E mailed dealer to check on availability and got a call the next day They said they would love to sell me the car, when can I come up and look at it E mailed dealer to check on availability and got a call the next day They said they would love to sell me the car, when can I come up and look at it? I drive up an hour later over 100 miles only to be told it was sold yesterday! No apologies, no offer do gas money. Nothing! I wouldn't go back if the car was free! More

I'm Glad It's Over.. I wish I could say my car buying experience at Tom Wood’s was a positive one but I just can’t. Knowing that we would be traveling 4 hours to look at I wish I could say my car buying experience at Tom Wood’s was a positive one but I just can’t. Knowing that we would be traveling 4 hours to look at a used car they had, I thought I had negotiated the price and the terms of the loan over the phone. In my mind, the only decision that needed to be made once we arrived was if we really wanted the car. Imagine my surprise when after deciding to buy the car I find out that the terms and interest rate that had been discussed had magically changed which added about $1,500.00 to the price that we had agreed to. Along with that, there were some “aftermarket” charges on the paperwork that I never asked for or agreed to. Once the price and term issues were straightened out we finally get in the finance office and find out that the interest rate was more than I anticipated. Because I questioned Steve in finance, I was bounced out of his office and then had to get back in the finance loop which took forever. I truly feel I was being “punished” for questioning what I was being told and Steve in finance was nothing short of rude. Not once during this grueling process of what should have been a simple purchase transaction did any of the Sales Managers come down off their “Sales Tower” in the showroom to speak to us....this is far short of my idea of “Customer Service”. All I can say is I’m glad it’s over…… More

VERY DISSATIFIED ,I WANT MY DURANGO 'S KEY............... I purchased my 2006 Dodge Durango in 2010 just paid it off early, now TOM WOOD manager RICK (smartly) said they Don't have my 2nd KEY,which is a LIE, I purchased my 2006 Dodge Durango in 2010 just paid it off early, now TOM WOOD manager RICK (smartly) said they Don't have my 2nd KEY,which is a LIE,I saw my KEY....when I purchased my DURANGO.CHASE BANK does NOT have my KEY,I just want my KEY. MARY ANN BARBER More

Traded-Up I visited Tom Wood Ford to trade-in my 2010 Fusion. Originally I was planning on purchasing a new 2014 Fusion but a used 2013 Fusion got my attention I visited Tom Wood Ford to trade-in my 2010 Fusion. Originally I was planning on purchasing a new 2014 Fusion but a used 2013 Fusion got my attention once I was on the lot. Josh was my salesman and was very patient with my indecisiveness and going back and forth between the 2014 and 2013. When I decided on the 2013, the negotiations began. Josh was very friendly and professional. Even though the negotiations were tough, he never lost his cool. I feel like I got a great deal on a great car and am very satisfied with the car buying process. I did not feel pressured to buy any of the extras, though they were offered. I felt respected and listened to the entire time. When we were discussing the payoff for my trade-in, I was off by about $30 and had to pay cash at the dealership for the difference. No problem for me... but the cashier asked Josh if "she had to do it today or could it wait for Monday?" I thought that was a bit unprofessional but Josh handled it well and insisted it be done today to prevent me from making another trip. Josh said he would follow-up via text message for the 5-digit entry code to the car and he did as promised. My one complaint is the amount of time it took for the title/registration work to be completed. It took 23 days for me to get the required paperwork to submit to the BMV to register the vehicle, and that is because I called twice to follow-up on it. Other than that, things went well. I will likely be back again in the future to purchase my 3rd car from Tom Wood Ford. More