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Tom Wood Ford
Indianapolis, IN
435 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 435 reviews
October 23, 2017
service - warranty Quik Lane Service in July of this year was excellent. Return visit on 10/2/17 required a strut replacement--Ford ESP warranty department denied covera Quik Lane Service in July of this year was excellent. Return visit on 10/2/17 required a strut replacement--Ford ESP warranty department denied coverage and I paid out of pocket. I discovered later that in fact the repair was covered; however, communication with the dealership regarding this error was quite problematic. On 10/20/17, when I returned for a different issue, the matter was settled to my satisfaction (still awaiting verification of the credit). The work performed on 10/2/17 (credit to Kyle for seeing this difficult repair through to completion) was satisfactory. Although the issue on 10/20 (rough idle) was initially presented by the Service Advisor Dewayne Hudson as my liability, he took upon himself the responsibility of sorting the warranty problem and was able to verify coverage, thereby dramatically reducing the charge for the repair. Both the Quik Lane Manager Ms. Maddie Barton and (especially) Service Advisor Mr. Dewaynes Hudson deserve credit for working through a difficult warranty issue. They have helped to restore my confidence in Tom Wood Ford. The three-star rating reflects some minor damage to the vehicle during the Quik Lane and Service Department service visits. I am satisfied with the work performed on 10/20/17. As the idle issue has improved but is not yet fully corrected, I will be returning to Tom Ford in the near future to have it addressed further. More
by phil
Employees Worked With
Ms. Maddie Barton, Mr. Dewayne Hudson
October 18, 2017
Excellent Service Experience at Tom Wood Ford! I live in New Jersey, and was headed to Indiana for business when I noticed a noise from my rear brakes that appeared to worsen as the trip progres I live in New Jersey, and was headed to Indiana for business when I noticed a noise from my rear brakes that appeared to worsen as the trip progressed. I called ahead and was able to get your number from my local distributor. Jill was very professional and thorough on the phone. You were very patient in dealing with our leasing company (it’s a Fleet car), getting the proper approvals and keeping me in the loop as to your progress – I really appreciated that! Here’s the kicker – on my way home, and accident occurred between a car and tractor trailer only a few lengths in front of me in Pennsylvania. I was glad then, when I needed the brakes most, that you and your team had returned them to like new condition! (Fortunately, no one was hurt in the accident). More
by Pumpsales
Employees Worked With
James Beveridge
October 18, 2017
Ripoff I will be honest and sorry if someone’s feelings would be hurt. I had a ford edge and they want to charge me around 850 to get my sunroof fixed. Also, I will be honest and sorry if someone’s feelings would be hurt. I had a ford edge and they want to charge me around 850 to get my sunroof fixed. Also, my light bulb went out and they will charge me almost 120 to do the light bulb. Not sure if they know anything about AutoZone or walmart, they sell bulbs for 15 bucks. They charged me 80 to inspect the sunroof. I’m not against people making money, but just be reasonable it’s only 2011 ford edge. More
by Sultan92
Employees Worked With
Not sure
October 09, 2017
How hard is it to tighten lug nuts? Brought my F-150 in for an oil change and tire rotation on Sept 29th. This was my first experience with this service center as I just moved from out Brought my F-150 in for an oil change and tire rotation on Sept 29th. This was my first experience with this service center as I just moved from out of town. Scheduled an appointment online like I have done at other Ford dealers. My 8:15 appointment started at 8:45 as other people who "walked in" got ahead of me in queue. But the real problem is with the service itself. I ran an errand immediately after the service appointment only to find a lug not on the ground next to my right rear tire. I immediately went to a auto parts store and bought a torque wrench. Tightened the lug nut in question and decided to check the remaining nuts. I found 5 more that were loose and just finger tightened. How in the world does that happen? I waited for nearly two hours for this service and this is the level of work being performed? I am just lucky I did not have far to drive afterwards. More
by GolfNut
Employees Worked With
Rich Marowski, Tom Kashman, Michael Berg, Stephen Turner
October 04, 2017
Fast efficient friendly We were only there less than 4hours for the whole process. Negotiating was pretty much stress free and nice new building trade process stress free as We were only there less than 4hours for the whole process. Negotiating was pretty much stress free and nice new building trade process stress free as well More
by Susan
Employees Worked With
Michael Baldwin
October 03, 2017
Service not good They did good on the oil change however they were putting our wiper blades on another car so that made the wait even longer it took the lady behind t They did good on the oil change however they were putting our wiper blades on another car so that made the wait even longer it took the lady behind the service desk to check and see what was taking so long as if we couldn’t see through the glass window I’m going back to Capital City Ford. More
by Mizzwhite96
Employees Worked With
Don’t know
October 01, 2017
Able to sell cars - Not able to complete the paperwork! We purchased a used vehicle from this dealership. Everything seemed to go smoothly and we were assured that plate transfer would take place. Fas We purchased a used vehicle from this dealership. Everything seemed to go smoothly and we were assured that plate transfer would take place. Fast forward a month and we have never received any registration paperwork, nor any title paperwork. We received the plate renewal for the old car. A quick call to the BMV confirmed that the plate transfer was not complete. Several calls to the dealer and we are required to take title paperwork to the BMV ourselves. Would not recommend this dealership to anyone. More
by Josh Seymour
Employees Worked With
Greg M
September 29, 2017
Recall service dept fixed all 4 locks on my car The service department people were very pleasant they took very good care of me I told them I had a small Grandchild to pick up from school they provi The service department people were very pleasant they took very good care of me I told them I had a small Grandchild to pick up from school they provided me with a loaner car I was very pleased They even called me made sure all was good afterwards More
by Charley bruce1216
Employees Worked With
I don't remember his name but was very nice and kind
September 28, 2017
great!!!! Salesman Ervin Scott was friendly, courteous, and knowledgeable. He made my car buying experience a pleasure instead of a chore. Steve Turner made t Salesman Ervin Scott was friendly, courteous, and knowledgeable. He made my car buying experience a pleasure instead of a chore. Steve Turner made the paperwork flow easily, not painful at all. More
by Rich
Employees Worked With
Ervin Scott, Steve Turner
September 27, 2017
Lease Trade-In This was my second experience with Tom Wood and it ended with similar results. Hi Pressure salesmen (didn't even get out of the car and there was some This was my second experience with Tom Wood and it ended with similar results. Hi Pressure salesmen (didn't even get out of the car and there was someone outside) who seem out of touch. I had an appointment to talk to someone about me lease turn-in and immediately had my lease picked apart nearly to the point I was being questioned about an accident because of a faulty airbag module. I'm sorry, but when you lease a car for three years, you can't expect it to come back looking BRAND NEW. We went in with a specific budget and when the numbers didn't work out on the original vehicle, this dealership made no attempt to try and get us into a similar vehicle to make a sale happen. It was almost like they didn't want to sell a vehicle. We went to another dealership and were able to get the car that we WANTED, with the terms we wanted, and left feeling like we had made a good purchase with a dealership that valued our business. Go to another dealership that truly wants your business. More
by 1alexR6
Employees Worked With
Jonathan Diaz, Logan Fields
