Tom Wood Ford

"Shop Fee's" - Oil & Alignment ? Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" whi Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" which were explained as "rags and shop materials". I would understand this if the work was significant, however to quote rates and then add these fees on to the end was very discouraged. Positive up to the point of payment. More

Brake service Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved fro Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved from my last visit at quick lane Tom and his guys are always great and have treated me like family for years More

Oil change and alignment My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. More

Excellent, expedient service. The service department had me in and out in no time. Now, that's my type of service. I definitely recommend Tom Wood service department The service department had me in and out in no time. Now, that's my type of service. I definitely recommend Tom Wood service department More

From Bad to Good As a first time car buyer, initially my experience was not favorable due to customer service issues, not receiving my car for 3 weeks, and several ins As a first time car buyer, initially my experience was not favorable due to customer service issues, not receiving my car for 3 weeks, and several instances of inconvenience. But, because of this horrific nightmare the manger Tom Kashman was, able to go above and beyond my wants to ensure my satisfaction and instead of purchasing a used car I got a brand new one with the help of Greg Moore. Thank you all for your help. I am so blessed and thankful to have been given this opportunity! More

TRADED FOR A MKZ LINCOLN I TRADED FOR A MKZ LINCOLN AND 3 DAYS LATER I CALL AND TOLD SALES MGR. IT WAS TO HARD GETTING IN AND OUT OF THE CAR, TOOK CAR BACK AND GOT ALL MY MONE I TRADED FOR A MKZ LINCOLN AND 3 DAYS LATER I CALL AND TOLD SALES MGR. IT WAS TO HARD GETTING IN AND OUT OF THE CAR, TOOK CAR BACK AND GOT ALL MY MONEY BACK, NOW BEAT THAT. THANKS TOM WOOD DON L BRUMLEY More

Excellent service, pleasant surroundings, a little "pricey". Purchased my car from Tom Wood and was pleased with the transaction then. Had it back twice for Ford recall issues. These were handled expeditiously Purchased my car from Tom Wood and was pleased with the transaction then. Had it back twice for Ford recall issues. These were handled expeditiously. I had just over 5000 miles on the car and needed a 5000 mile service. Made an appointment for service (Very easy). Arrived at appointed time and the car was immediately take to a service bay. Was escorted to the waiting area by an attendant. Was kept informed of the progress. Had been told that the service would take about an hour so had decided to wait. Car was serviced and returned to a parking slot out front in exactly 59 minutes. That is superb service that will keep me coming back. More

Great Experience The service at Tom Wood Ford was excellent. People were friendly, honest and fair. I have no complaints! I would recommend Tom Wood Ford to all of my The service at Tom Wood Ford was excellent. People were friendly, honest and fair. I have no complaints! I would recommend Tom Wood Ford to all of my friends. More

Wonderful Every thing was excellent when I had visited Tom Wood Ford. I had helped from an excellent salesman who was helpful, kind, friendly and anyone else w Every thing was excellent when I had visited Tom Wood Ford. I had helped from an excellent salesman who was helpful, kind, friendly and anyone else who helped out was excellent. More