Tom Wood Ford

Ripoff I will be honest and sorry if someone’s feelings would be hurt. I had a ford edge and they want to charge me around 850 to get my sunroof fixed. Also, I will be honest and sorry if someone’s feelings would be hurt. I had a ford edge and they want to charge me around 850 to get my sunroof fixed. Also, my light bulb went out and they will charge me almost 120 to do the light bulb. Not sure if they know anything about AutoZone or walmart, they sell bulbs for 15 bucks. They charged me 80 to inspect the sunroof. I’m not against people making money, but just be reasonable it’s only 2011 ford edge. More

How hard is it to tighten lug nuts? Brought my F-150 in for an oil change and tire rotation on Sept 29th. This was my first experience with this service center as I just moved from out Brought my F-150 in for an oil change and tire rotation on Sept 29th. This was my first experience with this service center as I just moved from out of town. Scheduled an appointment online like I have done at other Ford dealers. My 8:15 appointment started at 8:45 as other people who "walked in" got ahead of me in queue. But the real problem is with the service itself. I ran an errand immediately after the service appointment only to find a lug not on the ground next to my right rear tire. I immediately went to a auto parts store and bought a torque wrench. Tightened the lug nut in question and decided to check the remaining nuts. I found 5 more that were loose and just finger tightened. How in the world does that happen? I waited for nearly two hours for this service and this is the level of work being performed? I am just lucky I did not have far to drive afterwards. More

Service not good They did good on the oil change however they were putting our wiper blades on another car so that made the wait even longer it took the lady behind t They did good on the oil change however they were putting our wiper blades on another car so that made the wait even longer it took the lady behind the service desk to check and see what was taking so long as if we couldn’t see through the glass window I’m going back to Capital City Ford. More

Able to sell cars - Not able to complete the paperwork! We purchased a used vehicle from this dealership. Everything seemed to go smoothly and we were assured that plate transfer would take place. Fas We purchased a used vehicle from this dealership. Everything seemed to go smoothly and we were assured that plate transfer would take place. Fast forward a month and we have never received any registration paperwork, nor any title paperwork. We received the plate renewal for the old car. A quick call to the BMV confirmed that the plate transfer was not complete. Several calls to the dealer and we are required to take title paperwork to the BMV ourselves. Would not recommend this dealership to anyone. More

Lease Trade-In This was my second experience with Tom Wood and it ended with similar results. Hi Pressure salesmen (didn't even get out of the car and there was some This was my second experience with Tom Wood and it ended with similar results. Hi Pressure salesmen (didn't even get out of the car and there was someone outside) who seem out of touch. I had an appointment to talk to someone about me lease turn-in and immediately had my lease picked apart nearly to the point I was being questioned about an accident because of a faulty airbag module. I'm sorry, but when you lease a car for three years, you can't expect it to come back looking BRAND NEW. We went in with a specific budget and when the numbers didn't work out on the original vehicle, this dealership made no attempt to try and get us into a similar vehicle to make a sale happen. It was almost like they didn't want to sell a vehicle. We went to another dealership and were able to get the car that we WANTED, with the terms we wanted, and left feeling like we had made a good purchase with a dealership that valued our business. Go to another dealership that truly wants your business. More