Back

Tom Wood Ford

Indianapolis, IN

4.2
413 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
Contact Dealership

3130 E 96th St

Indianapolis, IN

46240

Directions

By Type

Showing 413 reviews

December 21, 2017

Forgot to perform axel repair leak We had oil changed, tires rotated, and recall performed. Dealership called to use we needed brakes replaced, front axel leaking and there was a weK ba More

by Shutchins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales
December 13, 2017

Fast service professionally performed Called for appt. at 10:30am and seen at 12:00 noon at the Quick Lane service. Needed tires checked and oil change. Found a nail in tire side. Remedied More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
Dec 18, 2017 -

Tom Wood Ford responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.

December 07, 2017

vehicle registration documents take way too long I bought my truck 32 days ago, and have not received the registration documents yet. It should not take the business office that long to produce the More

by thakes
Recommend Dealer
Yes
Employees Worked With
Neal Evans, Tom Kashman
Dec 13, 2017 -

Tom Wood Ford responded

Thanks for taking the time to let everyone know we did our job well.

November 27, 2017

Could have been better Went to Quick Lane for an oil change and tire rotation. Multiple employees behind service desk but only one assisting customers. One was a new employe More

by Okhoosier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Weren’t given names
November 27, 2017

New Truck The service at Tom Wood is always excellent I have bought my last 4 vehicles there and sent lots of my friends to this dealership, because you go the More

by Bradyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erwin Scott
Nov 28, 2017 -

Tom Wood Ford responded

Thank you for your kind words. We’ve spent 50 years building our business, and we’re proud you’re part of it.

November 21, 2017

Great The finance guy (Chris), sales rep (RJ) and Stephen were great. All service was great. Did not schedule my first check up when the service guy came More

by Aiden2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ, Stephen Turner
Nov 22, 2017 -

Tom Wood Ford responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

November 20, 2017

Amazing Service I always feel welcomed when I walk in the door. Josh is always has a smile on his face and gives a warm welcome and they will work with your schedule More

by Jwoodruff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh lagler
Nov 20, 2017 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

November 15, 2017

Great experience at Tom Wood Ford in Carmel, IN. Greg Moore, our salesman, was very knowledgeable and friendly. The entire process from start to finish was smooth. More

by James&LisaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Moore
Nov 17, 2017 -

Tom Wood Ford responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

October 23, 2017

service - warranty Quik Lane Service in July of this year was excellent. Return visit on 10/2/17 required a strut replacement--Ford ESP warranty department denied covera More

by phil
Recommend Dealer
Yes
Employees Worked With
Ms. Maddie Barton, Mr. Dewayne Hudson
October 18, 2017

Excellent Service Experience at Tom Wood Ford! I live in New Jersey, and was headed to Indiana for business when I noticed a noise from my rear brakes that appeared to worsen as the trip progres More

by Pumpsales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Beveridge
...
32
...