Tom Wood Ford

Failed to properly fix my car. The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and char The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and charged me $1000.00 The real problem was another part and the car broke down again. That time the car was fixed properly and has had no problems since. The service manager listened to my complain but his only advice was to buy a new car from them and then "I can do something for you". Really? I disputed this repair. Maybe this dealership is too big to be concerned with a $1000. repair. DO NOT RELY ON THIS DEALERSHIP TO PROPERLY REPAIR YOUR CAR! More

Scheduled maintenance Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Quick convenient excellent service More

Bought a vehicle Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horri Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horrible. They are no help More

Good Experience Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and they called me when it was ready. I had cash for my transaction, but they could not find change. That was a little disappointing, but really no big deal. More

Oil change Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. More

James in Service for warranty repair James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenu James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenue to the dealership, but clearly providing great service leads to those revenue producing relationships. I’ve purchased new from Ford in 2006, 2010, and 2013 and plan to again in the next year or two. Thank you, James, for further concreting my expected future decisions to continue to be Ford. Have a great day! More

Happy customer My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate amount for the service I had done. More

So much for “Quick” Lane service I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for me to get out of there. Another customer came in an hour after me and did not have an appointment. Her vehicle had the same service performed and was completed at the same time mine was. The extra hour it took to complete the service caused me to get caught up in rush hour traffic. This snowballed into an extra hour added to my trip home. More

Love the truck but took forever to work out a few issues Started off by being invited to come look at a truck that had been sold but they found a comparable truck for the same price. I’ve done dealer transf Started off by being invited to come look at a truck that had been sold but they found a comparable truck for the same price. I’ve done dealer transfer purchases before but have never been told I had to sign papers and complete purchase sight unseen. When I arrived 6 days later I was told that paperwork had to be done over because that truck was gone and they now had a third truck. We got through that but this truck was just brought with the 1 key in it and no spare or owners manual or entry keypad code. I also was told I had to purchase xzilan treatment to be able to get financing. With a 770-780 credit score I found this hard to believe but went ahead and got it. After a few calls to sales always got different stories about missing items. Finally called asking for a sales manager and got transferred to a sales manager’s voicemail where I left a message but never received a return call. I finally went into dealership (about 5 weeks after purchase) and asked to speak to a manager and met Tyler. A check on computer to find where truck came from and a phone call and 5 minutes later the missing items were being mailed and Xzilon treatment was scheduled (thank you Tyler). Love the truck, just wish it hadn’t taken so long to resolve all issues. More

Recent car purchase Outstanding salesman and financial officer Got a great deal for me with the lowest interest rates for financing Checked on all discounts available a Outstanding salesman and financial officer Got a great deal for me with the lowest interest rates for financing Checked on all discounts available as well Great experience More