Tom Wood Ford

So much for “Quick” Lane service I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for me to get out of there. Another customer came in an hour after me and did not have an appointment. Her vehicle had the same service performed and was completed at the same time mine was. The extra hour it took to complete the service caused me to get caught up in rush hour traffic. This snowballed into an extra hour added to my trip home. More

Love the truck but took forever to work out a few issues Started off by being invited to come look at a truck that had been sold but they found a comparable truck for the same price. I’ve done dealer transf Started off by being invited to come look at a truck that had been sold but they found a comparable truck for the same price. I’ve done dealer transfer purchases before but have never been told I had to sign papers and complete purchase sight unseen. When I arrived 6 days later I was told that paperwork had to be done over because that truck was gone and they now had a third truck. We got through that but this truck was just brought with the 1 key in it and no spare or owners manual or entry keypad code. I also was told I had to purchase xzilan treatment to be able to get financing. With a 770-780 credit score I found this hard to believe but went ahead and got it. After a few calls to sales always got different stories about missing items. Finally called asking for a sales manager and got transferred to a sales manager’s voicemail where I left a message but never received a return call. I finally went into dealership (about 5 weeks after purchase) and asked to speak to a manager and met Tyler. A check on computer to find where truck came from and a phone call and 5 minutes later the missing items were being mailed and Xzilon treatment was scheduled (thank you Tyler). Love the truck, just wish it hadn’t taken so long to resolve all issues. More

Recent car purchase Outstanding salesman and financial officer Got a great deal for me with the lowest interest rates for financing Checked on all discounts available a Outstanding salesman and financial officer Got a great deal for me with the lowest interest rates for financing Checked on all discounts available as well Great experience More

Great service - start to finish This was the best car service experience we’ve had in a very long time. The service rep was thorough, knowledgeable, efficient, and communicated wel This was the best car service experience we’ve had in a very long time. The service rep was thorough, knowledgeable, efficient, and communicated well. More

DEF warning would not go out Service was great. The key ring on my keyfob was missing when I got home and removed the key from the truck. Not sure what else to say Service was great. The key ring on my keyfob was missing when I got home and removed the key from the truck. Not sure what else to say More

Great Experience Great service. Nice people. Helpful. Friendly. Provided great and friendly service. No wait time. I was in and out. Updated on other items that Great service. Nice people. Helpful. Friendly. Provided great and friendly service. No wait time. I was in and out. Updated on other items that needed to be taken care of. More

Service repair ford f150 They wisely shared w me some things I can do to minimize my repair bill. And completed the needed repairs promptly and at a good price They wisely shared w me some things I can do to minimize my repair bill. And completed the needed repairs promptly and at a good price More

Under value customers The sales team at Tom Woods under valued us as buyers and tried to undervalue our trade in even though we had gone on line printed all incentives and The sales team at Tom Woods under valued us as buyers and tried to undervalue our trade in even though we had gone on line printed all incentives and our trade in appraisal. The sales person Michael Baldwin did every thing he could but the used car manger tried to give us $8,000.00 under their on-line guaranteed quote. Gave us BS that the 4-wheel drive was broken. Took our business to Hubler they gave the us the on-line appraised value and every incentive. We were delayed at Tom Wood for over 4 hours, at Hubler we had a deal in 30 minutes. Bought a F150 King Ranch from Hubler, oh my family had purchased four cars from Tom Woods in the past and we recommended countless others will never go back to Tom Woods and never recommend them to others. Hubler wants your business and they are forthright. More

Received Care and Humility! I have been with Tom Wood Ford for about 10 years now. I have always had a great experience. The management and service reps do their very best to mak I have been with Tom Wood Ford for about 10 years now. I have always had a great experience. The management and service reps do their very best to make sure you walk away satisfied. This past weekend, I was assisted by Tom Kashman and he was professional and showed genuine care regarding my concerns I had for my vehicle. It was a little rocky at first due to miscommunication but Tom stepped in a assisted and made things much better. I felt heard and understood regarding my over all concerns about my vehicle. I am truly happy with the experience I had and feel good about the relationship I have with Tom Ford and their employees I have worked with!!! More

Great Service Amazing customer service. Staff stayed late to ensure i get my car back the same day. They were very professional and genuinely cared for my car and m Amazing customer service. Staff stayed late to ensure i get my car back the same day. They were very professional and genuinely cared for my car and my time. I would highly recommend this dealership. More