Tom Wood Ford

Smooth and easy process I went in because they had the best deal and inventory on the vehicle I was looking for online. It was a quick process to take it and a similar one fo I went in because they had the best deal and inventory on the vehicle I was looking for online. It was a quick process to take it and a similar one for a test drive and then talk real numbers. The final paperwork had a faster turnaround than previous experiences at other dealers. The salesman, Michael, was easy to work with and very knowledgeable. More

Resolved my issues All issues 'reviewed were taken care , resolved In timely manner which was a sequence in order to get to final solution & fix priority issue discover All issues 'reviewed were taken care , resolved In timely manner which was a sequence in order to get to final solution & fix priority issue discovered..Ja More

Great Went in and was able to get the car I wanted. Had been to other dealer and they couldn’t get me the car I wanted. Went in and was able to get the car I wanted. Had been to other dealer and they couldn’t get me the car I wanted. More

Failed to properly fix my car. The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and char The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and charged me $1000.00 The real problem was another part and the car broke down again. That time the car was fixed properly and has had no problems since. The service manager listened to my complain but his only advice was to buy a new car from them and then "I can do something for you". Really? I disputed this repair. Maybe this dealership is too big to be concerned with a $1000. repair. DO NOT RELY ON THIS DEALERSHIP TO PROPERLY REPAIR YOUR CAR! More

Scheduled maintenance Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Quick convenient excellent service More

Bought a vehicle Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horri Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horrible. They are no help More

Good Experience Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and they called me when it was ready. I had cash for my transaction, but they could not find change. That was a little disappointing, but really no big deal. More

Oil change Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. More

James in Service for warranty repair James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenu James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenue to the dealership, but clearly providing great service leads to those revenue producing relationships. I’ve purchased new from Ford in 2006, 2010, and 2013 and plan to again in the next year or two. Thank you, James, for further concreting my expected future decisions to continue to be Ford. Have a great day! More

Happy customer My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate amount for the service I had done. More