Tom Wood Ford

Time for me to get a car again I recently moved to Indiana for a new job. For the past 3 years my wife and I have shared a car because I worked from home when I wasn’t traveling. I recently moved to Indiana for a new job. For the past 3 years my wife and I have shared a car because I worked from home when I wasn’t traveling. This new job, I am back in an office. Went to Tom Wood and had a great experience. RJ was awesome to work with and helped me get a great deal. Pretty quick turn around from me walking onto the lot and driving off the lot in my new Mustang. More

No appointment, quick service. I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and ea I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and easy way to take care of my car in the middle of a busy work and family schedule. Bonus, I only spent about $40. More

Brad did great Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesd Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesday, but Brad was polite, courteous and honest about the situation. Great work my car is running great! No more annoying sounds. More

My 2nd Buy Easy Fast & Great experience. My second car from Saleman Ervin Scott, he’s very professional and easy to work with. Everyone in the dealership are fri Easy Fast & Great experience. My second car from Saleman Ervin Scott, he’s very professional and easy to work with. Everyone in the dealership are friendly and very welcoming. 10 out of 10 More

Typical poorly run dealership Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they m Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they make and talking poorly about difficult customers. Arrived at 1145 and left at 2 after I had a scheduled 12 appointment. I saw my car sitting out in the lot and had to ask them if it was done. They said they forgot to check me out, I was the only person in the lobby. They guy took off 10 dollars as an apology (I did not ask for it) which was nice, but he didn’t really ever apologize. Again, it wasn’t anything crazy just nothing special at all. The new building is nice and clean (coffee machine broken). I’ll try somewhere else in the future. More

Better Communication Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnig Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnight stay to determine mechanical issues I was experiencing, and to get previously advised brake work done. My car was in the shop 7 days. My main complaint is lack of communication. The only time I knew what was going on is when I called and inquired, which was every other day and even then there were times when no one had information. Service never called and gave me updates on the status of my vehicle. I will continue to do business with Tom Wood because prior service has been good and this is my first complaint. I suggest calling patrons everyday with updates when you have their car overnight. More

Service review Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just showed up on my bill. We already donate to TFT’s in December. Charges or services were not explained at check out. More

Amazing experience MY sales person Corey long made it easy and eduacational.He answer all my question in a timely manner and he found the perfect F150 truck at the price MY sales person Corey long made it easy and eduacational.He answer all my question in a timely manner and he found the perfect F150 truck at the price I felt comfortable paying.I love my truck and would recommend anyone to your dealership. More

Best customer service! Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again for the outstanding service! More

Ervin Scott I bought a new Ford F150 supercrew from Tom Wood Ford Happy with the purchase Ervin Scott was helpful and a pleasure to deal with I bought a new Ford F150 supercrew from Tom Wood Ford Happy with the purchase Ervin Scott was helpful and a pleasure to deal with More