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Tom Wood Ford
Indianapolis, IN
420 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 420 reviews
April 23, 2019
Took car for detail. They never did It For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an afternoon (why then was I allowed to reserve the appmt) Friday, late afternoon got call they didn’t do it. Could they keep the car and do it Saturday. Saturday at 3pm I called they still had not done the detail or even started it in or out. They wanted to keep it until Monday. I went and picked it up. No offer of a rental, no real apology, just “we were busy” If interior and exterior details are not their “thing” I would have appreciated just someone telling me instead of keeping my car for 2 1/2 days and getting it back in the same shape. Not even a good overall vacuum. And I had them do a brake fluid change while they had it. More
by Detail
Employees Worked With
Brad Davis
April 08, 2019
New F150 Bought new F150 Lariat 3.5 V6 with Eco Boost. Very pleased with the experience. I did a lot of price research and found TW had good prices. Then they Bought new F150 Lariat 3.5 V6 with Eco Boost. Very pleased with the experience. I did a lot of price research and found TW had good prices. Then they added bed liner. More
by Indy
Employees Worked With
Cherie Berry-Lamaster
April 05, 2019
Solid people to work with Buying a new truck is an expensive and complicated proposition. Complicated because the styles and options vary, and most important, incentives offere Buying a new truck is an expensive and complicated proposition. Complicated because the styles and options vary, and most important, incentives offered by the dealership and Ford need to be understood. Once you identify the style and options...the F150 truck comes standard, XLT, Lariet, Premium, Sport and other versions....the incentives help you match up your choice with the best value. Our salesperson Mitch Tate and his sales manager Bob took the time to patiently walk us through their inventory, explain the various and many interior and exterior package options and then provided us with a vehicle that saved us many thousands of dollars through available incentives specific to that vehicle. "Shopping" for a vehicle is more than walking the car lot. Get an expert like Mitch Tate to help you with the process then sit as a group with Bob to fully understand how you can arrive at the best outcome. More
by Morgnac
Employees Worked With
Mitch Tate
March 27, 2019
Service The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. More
by RubyredFocus
Employees Worked With
I am not sure , Maddie Barton
March 12, 2019
Great customer service! The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment and answered all my questions. More
by Cmartin
Employees Worked With
Rick ,Brad and mike
March 08, 2019
Great, pleasure to work with!! My experience was great at the dealership. My sales guy Ervin is a great person, he also knows what he is doing. I will recommend all my friends and f My experience was great at the dealership. My sales guy Ervin is a great person, he also knows what he is doing. I will recommend all my friends and family to this dealership! More
by Ms. D
Employees Worked With
February 19, 2019
New Truck Got a good deal and very nice sales person Cherie. Worked with me on my trade and accessories I needed for the truck to handle all my needs Got a good deal and very nice sales person Cherie. Worked with me on my trade and accessories I needed for the truck to handle all my needs More
by JB
Employees Worked With
Cherie Berry-Lamaster, Hector Canas
February 08, 2019
Quick Lane Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. More
by Quick Lane
Employees Worked With
Jordan
January 29, 2019
Repair Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in th Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in the future. More
by Joe
Employees Worked With
Rob Jarels Service
January 03, 2019
It was an excellent experiencing. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. More
by Southpaw80
Employees Worked With
Maddie Barton
