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Tom Wood Ford
Indianapolis, IN
413 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 413 reviews
July 09, 2019
Fast easy and helpful I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping me updated and in constant contact that was fast and efficient with no problems and at a great price. Thank you tom wood! More
by Jtaylor245
Employees Worked With
Jordan russell
July 04, 2019
Service Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and m Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and my wife, Judy. More
by Carman
Employees Worked With
Erin Powell-Excellent!
July 02, 2019
Rude and unprofessional First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusio First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusion and provided a focus which is much smaller. Dealer refused to provide equal vehicle or better. Manager refused to contact me to discuss issues. Picked up car and radio was disconnected and oil/grease stains left on door and glove compartment. Mandy May blamed oil/grease on me and she was also the worker that told me 2 days, 4 days then just over 4 days. Mandy acts sweet at first then is quite rude and unprofessional. While waiting for my rental I even overheard her speaking to a private body shop disparaging a customer that did not agree with the dealers quote. Mandy offered to provide the private shop with internal communications with that customer as well. Overall I was highly disappointed and highly likely to never return. Extra 10-15 minutes for further location is worth it to avoid this rude and unprofessional dealership. Also did not receive apologies except for initially being told it was a half day repair. Would never recommend. More
by Logan428
Employees Worked With
Mandy May
June 26, 2019
Fantastic Bill had taken such good care of me when I first began investigating our new car purchase that I recommended my daughter see him for her new car purch Bill had taken such good care of me when I first began investigating our new car purchase that I recommended my daughter see him for her new car purchase. I formed the “Bill fan club” and followed him as he transitioned to a new dealership. I’m a needy buyer and Bill patiently worked with me through many challenges. I’m grateful for his knowledge and experience, I’m a satisfied customer who would happily recommend him to others. More
by Lovethyspouse
Employees Worked With
The One, the only, William L Blackstone
June 14, 2019
Skips Review People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion wa People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion was due to Carmel/Indianapolis road work for round-a-bout on 96th and Keystone Avenue. This is not the dealership’s problem but a concern that affects their business. More
by Skippy
Employees Worked With
Mr. Butler
June 06, 2019
Used car experience Jordan Taylor was our salesman. I liked the no pressure sales approach. He was friendly and very helpful. We had called before we went and asked if th Jordan Taylor was our salesman. I liked the no pressure sales approach. He was friendly and very helpful. We had called before we went and asked if the vehicle was still available and he had it up front when we got there. Michael Baldwin was the person that checked us out in the end and he was also very helpful and friendly. Good experience overall and would recommend them to anyone looking to purchase a vehicle. More
by Karen9211
May 31, 2019
Oil change They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done in a timely manner. More
by Queen T
Employees Worked With
Maddie Barton
May 30, 2019
Great Very easy and streamlined Very accommodating to all my requests Very timely and professional and straightforward Great selection and all levels of Very easy and streamlined Very accommodating to all my requests Very timely and professional and straightforward Great selection and all levels of options available Thanks More
by norman
Employees Worked With
May 21, 2019
Worst car buying experience! There were numerous problems with Tom Wood Ford. I will just mention some of it. First off I walked in being pre approved by ford. I was looking to bu There were numerous problems with Tom Wood Ford. I will just mention some of it. First off I walked in being pre approved by ford. I was looking to buy a new 2019 explorer, once the terms were worked out we went to go for a test drive. When I started it I noticed there was over 4500 miles on it! Wow a new vehicle. She said what’s the problem it’s new. Not in my book. She was getting upset that I wouldn’t take it. We went inside and she grabbed keys for an identical one. I drive it and liked it. She came back from credit and said my payment was going to be 40 a month higher. I had to tell her numerous times no. Finally after going back and forth I got payment down. This wasn’t only time she tried to change the financing. So like an idiot I bought it when we went to get in there was a fresh dent and scratches. They said they would take care of. And when did do it, the dent was still noticeable and dent was starting to crack. I was told to call when I could come back and they would take care of it. Left message, Monday nothing, git hold of sales lady Tuesday said she’d call back but never did. Once they sell you a vehicle they do their best to avoid you There was a lot more to our experience. By the way we purchased a used car 3 months ago from them and trade vehicles every 3 years but I guarantee the next one won’t be from Tom Wood ford. We love out explorer and will go to a body shop and take care of the dent ourselves More
by Redsfans
Employees Worked With
Cherie Berry-Lemaster
May 18, 2019
Great service with great communication Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be us Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be using Tom wood again. More
by twyork2000
Employees Worked With
Dewayne Hudson
