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Tom Wood Ford

Indianapolis, IN

4.3
420 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 420 reviews

August 15, 2019

Awesome... great staff and gorgeous facility I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase More

by Hcanas78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERVIN SCOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
TYLER SHOGREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MARK HUME
Aug 19, 2019 -

Tom Wood Ford responded

Thank you for the kind words. Our job is to help you get what you want. We’re glad to know we were successful. Stop by anytime.

August 03, 2019

Quick and courteous explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. More

by Raj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
Aug 19, 2019 -

Tom Wood Ford responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

August 01, 2019

Great Experience Kim was very helpful. She listened to my expectations and met them overwhelmingly. Told her what I wanted in new tires and, again, she listened and I More

by Tviehmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Fast
Aug 02, 2019 -

Tom Wood Ford responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

July 29, 2019

Better Than We Could Have Hoped For. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. More

by LT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
Aug 02, 2019 -

Tom Wood Ford responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too!

July 28, 2019

Excellent Service Department Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your servi More

by yulmbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
Aug 02, 2019 -

Tom Wood Ford responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding!

July 18, 2019

Oil change Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend thi More

by Ford09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Josh Lagler
Jul 19, 2019 -

Tom Wood Ford responded

Thank you for your kind words. We’ve spent 50 years building our business, and our Service Departments are an essential part of it. Glad you were pleased with us.

July 13, 2019

Compliment My car was in the shop 9 days and daily Mandy May kept me informed, however didn't like the final amount, but my car is 13 years old. Mandy is "Super" More

by JMO2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy May
Jul 15, 2019 -

Tom Wood Ford responded

Thanks for your business and your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

July 09, 2019

Fast easy and helpful I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping More

by Jtaylor245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan russell
Jul 15, 2019 -

Tom Wood Ford responded

We’re glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words.

July 04, 2019

Service Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and m More

by Carman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Powell-Excellent!
Jul 15, 2019 -

Tom Wood Ford responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

July 02, 2019

Rude and unprofessional First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusio More

by Logan428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mandy May
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