Tom Wood Ford

Thorough, able to answer all our questions We told Sherri exactly what we were looking for down to the color preference. She was able to find a car that met our expectations on the lot and also We told Sherri exactly what we were looking for down to the color preference. She was able to find a car that met our expectations on the lot and also gave us a chance to look at the next bigger model. she worked with us on pricing. We were pressed for time because it took longer than we had allowed. We were able to leave and fulfill our obligation and then return later that same day. Very helpful and considerate. More

BUYER BEWARE tom Wood just sold me a car, saying it needed some minor repairs, which they said they would do. When they started, they realized they weren't so mino tom Wood just sold me a car, saying it needed some minor repairs, which they said they would do. When they started, they realized they weren't so minor....almost $800 worth so far with more to go. Independent mechanic says car should never have been on the lot and provided these photos. They were happy to take money, sell extended warranty (which won't cover any of the repairs)...but now they want nothing to do with it. I Am stuck with a loan and a pile of junk. BUYER BEWARE....STAY AWAY! More

Total service failure I had an appointment and after 5 hours of my car being at the dealer the service rep failed to call with an update as he said he would. I called for t I had an appointment and after 5 hours of my car being at the dealer the service rep failed to call with an update as he said he would. I called for the update and was informed that my car hadn’t been touched yet and they didn’t know when it would be. The service rep told me he’d call me back in 10 to let me know what was going on. I called back an hour later and left a voicemail I was coming to get my car. When I arrived he explained that they were backed up from the day before. Not a big deal if that had been communicated to me. When I asked when my car could be rescheduled for service I was told “I don’t know”. My question? What is the point of having an appointment? If you can’t do the job that I scheduled why make appointments? The biggest fail was the “I don’t know when we can get that done”. More

Service review Came in for an oil change, staff was very friendly and I was in and out quickly. Harley took care of me and he was extremely helpful and friendly. Came in for an oil change, staff was very friendly and I was in and out quickly. Harley took care of me and he was extremely helpful and friendly. More

Tom Wood Ford has a great sales department Ervins presentation was great. He helped make the process smoother. Michael was wonderful with explaining all the details. Thank you Carissa for the p Ervins presentation was great. He helped make the process smoother. Michael was wonderful with explaining all the details. Thank you Carissa for the phone call. More

Maddie was great to work with each time I brought my Explorer in to be serviced. She was courteous and efficient. She explained the plan and gave me feedback at the end of the day. Maddie also made it p Explorer in to be serviced. She was courteous and efficient. She explained the plan and gave me feedback at the end of the day. Maddie also made it possible to get to work quickly. Thank you Maddie!! More

Friendly, efficient, good price- the best car maintenance experience I’ve had in a very long time! I will be back the next time our Flex needs service. experience I’ve had in a very long time! I will be back the next time our Flex needs service. More

Tom Wood Ford has always taken great care of my 2016 Focus even though I didn’t buy it through them. It is a shame that the PowerShift Transmission is defective. This is the 2nd replacement of the clutc Focus even though I didn’t buy it through them. It is a shame that the PowerShift Transmission is defective. This is the 2nd replacement of the clutch with less than 40K miles on the car. Ford should be ashamed to have put such a travesty on US roads. More

RJ provided knowledgeable and professional service. He was patient and extremely helpful. All of my questions and concerns were answered with the utmost of professionalism. At the end of the sale, he ans was patient and extremely helpful. All of my questions and concerns were answered with the utmost of professionalism. At the end of the sale, he answered all of my questions about the various functions of the car! Wondferful sales person! Thank you! Julia Roberts More

Loved the treatment I received My first oil change and was very happy with the care I received. My service writer treated me like a king and my time was well spent My first oil change and was very happy with the care I received. My service writer treated me like a king and my time was well spent More