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Tom Wood Ford

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.2
419 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 419 reviews

November 21, 2024

BEWARE! !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be rem More

by stephroyal58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John or Josh - didn't pay attention
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Nov 22, 2024 -

Tom Wood Ford responded

I'm sorry to hear about your experience with our service department. We strive for fair pricing, and it's concerning that we fell short in this instance. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

November 21, 2024

Chad listened to my problems and understood that with my tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great p More

by Greydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Erin in parts very friendly I started with Chad who set up my repairs again very quick and to the point for service and helpful
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Nov 22, 2024 -

Tom Wood Ford responded

We're delighted to hear that Chad provided you with excellent service and accommodated your schedule at Tom Wood Ford. Thank you for choosing us, and we look forward to assisting you again in the future!

November 12, 2024

I’ve purchased from Tom Wood Ford and had service work done several times. All my experiences have been good! They are professional, courteous and easy to work with! More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
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Nov 12, 2024 -

Tom Wood Ford responded

Tim, we're delighted to hear about your positive experiences with Tom Wood Ford! Our team is committed to providing professional and courteous service every time. Thank you for choosing us!

November 06, 2024

Jami was very professional and kept me updated on every aspect of my vehicle's visit. Excellent communication and respectful. More

by Sly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami
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Nov 06, 2024 -

Tom Wood Ford responded

Thank you for sharing your experience with the Tom Wood Ford team! We're delighted to hear that Jami provided excellent communication and professionalism during your visit, and we hope to work with you in the future. Safe travels!

October 17, 2024

They did an excellent job. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. More

by ebrowning67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami 5 stars
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Oct 18, 2024 -

Tom Wood Ford responded

We're delighted to hear that you had a positive experience with our team at Tom Wood Ford! It's great to know we could get your car repaired quickly. We look forward to serving you again in the future!

October 07, 2024

Our family has been a customer with Tom Wood Ford for many years due to the great service we receive from staff members like Matthew. More

by Family Place
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Oct 07, 2024 -

Tom Wood Ford responded

Thank you for being a loyal customer of Tom Wood Ford! We're delighted to hear that Matthew and our team have consistently provided great service over the years. We look forward to serving your family in the future!

September 29, 2024

The scheduled maintenance process was efficient. People were friendly. Waiting area is clean and comfortable. More

by ET
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know with whom I worked.
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Sep 30, 2024 -

Tom Wood Ford responded

Thank you for sharing your experience! We're glad to hear that the scheduled maintenance process was efficient and our team at Tom Wood Ford made you feel comfortable. We appreciate your feedback!

September 29, 2024

Very professional great customer service excellent communication would recommend friends and family to visit Tom Wood, Ford More

by pcookie0518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Kleckner
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Sep 30, 2024 -

Tom Wood Ford responded

Thank you for the glowing review! We're delighted to hear that our team at Tom Wood Ford provided excellent service and communication. We appreciate your recommendation!

September 28, 2024

The customer service is horrible. This guy in the front desk had all my paperwork ready after I waited for an hour and half just for an oil change, he didn’t told me that my truck wa More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I really didn’t catch his name but he was the tallest man in the front service department
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Sep 30, 2024 -

Tom Wood Ford responded

Miguel, I apologize for the delay and lack of communication you experienced. We strive to provide timely service and clear updates, so it's disappointing to hear we fell short. We will be sure to discuss this with our team to improve our communication for the future. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

September 25, 2024

Excellent personal service. Best communication. Fast repair. We would return to Tom Wood Ford for future automotive service. More

by Paul S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Kleckner
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Sep 26, 2024 -

Tom Wood Ford responded

Paul, we're delighted to hear you had such a positive experience with our team at Tom Wood Ford. Thanks for your kind words and we look forward to assisting you in the future!

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