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Tom Wood Ford

Indianapolis, IN

4.3
421 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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Today: 9:00 AM - 8:00 PM Closed Now
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3130 E 96th St

Indianapolis, IN

46240

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Showing 421 reviews

March 15, 2020

One of the most pleasant dealership I ever walked into the Allie and the finance manager was so nice and they took care of me I walked out with a smile and very pleased thank you for everything I give you More

by o.williams18
Recommend Dealer
Yes
Employees Worked With
GREG MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allie (Awesome)
Mar 16, 2020 -

Tom Wood Ford responded

Thank you so much for the 5-star review! We couldn't be happier to hear that you enjoyed working with our team at Tom Wood Ford. We hope to see you again sometime!

March 12, 2020

I took my vehicle in for service it was quite a bit of I took my vehicle in for service it was quite a bit of service that needed to be performed my vehicle was kept over night as expected, but all seems More

by Terry
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
Mar 13, 2020 -

Tom Wood Ford responded

Terry, I am glad to hear you're satisfied with the service that our team offered. If there is anything we can do better to provide you with a five-star experience in the future, please feel free to reach out. Mike Hume - Parts and Service Manager - 317-848-6728

March 02, 2020

Excellent Experience Highly recommend Tom Wood Ford! I had the best experience from scheduling the test drive, to purchasing the used vehicle, to working out the financing More

by KLH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Brummett, Bill Blackstone
Mar 02, 2020 -

Tom Wood Ford responded

Thanks so much for taking the time to share your experience at Tom Wood Ford! We are so grateful for your business!

March 01, 2020

Service was great! They are very happy & conscientious workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. More

by Tamiamsure1000
Recommend Dealer
Yes
Employees Worked With
Jordan
Mar 02, 2020 -

Tom Wood Ford responded

I'm glad you had a good experience working with our Tire Department here at Tom Wood Ford. If you'd like to discuss the Uber experience, I'm happy to take your call and see if there's anything I can do. Mike Hume - Parts and Service Manager - 317-848-6728

February 27, 2020

Excellent service! Took care of my issue quickly, and made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
Feb 27, 2020 -

Tom Wood Ford responded

Kevin, thank you so much for the excellent review! We're grateful to have you as a customer and it's wonderful to know you can tell how much we value you here at Tom Wood Ford. We look forward to seeing you on your next visit!

February 24, 2020

Professional, friendly and efficient service of my vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. More

by Rebeccamotsinger
Recommend Dealer
Yes
Employees Worked With
Butler,Sean
Feb 24, 2020 -

Tom Wood Ford responded

"Professional, friendly and efficient" are all words we love to see. Thank you so much, Rebecca! We look forward to serving you for years to come at Tom Wood Ford.

February 21, 2020

I bought a new car there at tom wood ford 3 years ago so I decided to go back and buy my next vehicle there as well it was a great experience the people are so helpful I highly recommend. More

by cgilbert5491
Recommend Dealer
Yes
Employees Worked With
Bill VerBerkmoes
Feb 21, 2020 -

Tom Wood Ford responded

Thank you for choosing Tom Wood Ford! We're so grateful to have you as a customer and we sincerely appreciate this positive feedback. Enjoy your new ride!

February 10, 2020

Best Customer Service Care I have ever. I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly More

by Nancy625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Russell, manager of the Quick Lane Service Department
Feb 10, 2020 -

Tom Wood Ford responded

Nancy, thanks so much for taking the time to share your visit with our service team. Jordan will be so honored to receive your positive feedback and know that his assistance was appreciated. Reviews like this truly make our day at Tom Wood Ford! Our team looks forward to taking care of you in the future.

February 07, 2020

The best service representatives I've ever dealt with EVER! Went beyond the call to help me get my remote start working again. Thank you! More

by Jonemac
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler
Feb 07, 2020 -

Tom Wood Ford responded

We appreciate your 5-star recommendation! Our team is dedicated to taking exceptional care of our customers. All of us at Tom Wood Ford wish you safe travels!

February 06, 2020

Dealer was fine, my prior appointment was frustrating because three days after my scheduled appointment they still had not looked at the car?? This time was smoother More

by bradleyj.warnecke
Recommend Dealer
Yes
Employees Worked With
Kim Fast
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