Tom Wood Ford

The best service representatives I've ever dealt with EVER! Went beyond the call to help me get my remote start working again. Thank you! EVER! Went beyond the call to help me get my remote start working again. Thank you! More

I had a warranty repair and tried to schedule with Pearson Ford (the original dealer). They were Astronomically rude, told me they didnt have time, and legit sent me away with the recommendation I go Pearson Ford (the original dealer). They were Astronomically rude, told me they didnt have time, and legit sent me away with the recommendation I go to a different dealer...BEST RECOMMENDATION EVER. Tom Wood was close and highly recommended. I booked online, was scheduled immediately, used the chat function to ensure I was prepared, and headed to the facility. they were FANTASTIC. excellent communication, fully resolved the issue, managed updates, ubered me to where I needed to be when the repair was going to take more time. Ended up in a brand new rental for the weekend until they got the part that needed replaced. I rarely write these, and, if I'm honest, it's usually only for bad experiences; but I'd be happy act as a reference. DeWayne Hudson was my advisor. The whole experience was so well managed I can't think of a single complaint. 5 stars More

My salesman (Jordan Taylor) was very quick to approach me which was nice while car shopping in January, but didn't seem like he was trying to force a sale. He was very friendly and you can tell he enjoys doi which was nice while car shopping in January, but didn't seem like he was trying to force a sale. He was very friendly and you can tell he enjoys doing what he is doing. He had me test driving the car I wanted in no time and even got me keys to another while I was in the process of buying mine. The whole sales team did a great job of getting me in and out in no time. This is my second new vehicle purchase from Tom Wood Ford and I would recommend them to anybody in the market for a new vehicle. More

Tom Wood Ford ROCKS!!!The Finance Department is the best Tom Wood Ford ROCKS!!! The Finance Department is the best in Indy! Every one I deal with is an upmost Professional. Easy access with the new Roundab Tom Wood Ford ROCKS!!! The Finance Department is the best in Indy! Every one I deal with is an upmost Professional. Easy access with the new Roundabout! More

Was told it would be a wait situation and it turned out to be all day after I waited almost 2 hours. So I went home and was called that the car was ready to get picked up. An hour later, I arrived and the to be all day after I waited almost 2 hours. So I went home and was called that the car was ready to get picked up. An hour later, I arrived and the paperwork was not complete. Was told they would email it to me. After 2 days, I had to call and request the paperwork. More

Escape the Focus I’ve had a few bad dealer interactions in the past, but the group at Tom Wood Ford did an amazing job of taking care of business! First, Bob Goodman g I’ve had a few bad dealer interactions in the past, but the group at Tom Wood Ford did an amazing job of taking care of business! First, Bob Goodman got me a car that fit what I was looking for and more. Then Bill Blackstone helped negotiate my deal so that I could finally get out from under a Ford Focus that was a bit of a clunker and move on to greener pastures. Finally, Blackstone and Michael Baldwin worked together to get me financed with a great deal (thankfully my credit was excellent). The whole team kept everything light and took what I thought was going to be another bad situation with bad deals and rough negotiations and made it into a great afternoon. I can’t thank them enough for all they did, and my family is thankful they can breathe easier now that I’m behind the wheel of a reliable car rather than trying to make lemonade out of a lemon! More

The Service Dept. staff were totally efficient & friendly. I needed an oil change. They checked my status that showed free oil change & tire rotation! Thanks! friendly. I needed an oil change. They checked my status that showed free oil change & tire rotation! Thanks! More

They got my car In quick, diagnosed the problem quickly, and repaired it quickly without a prior appointment. My visit had not been this great in the past so I was very pleased. I do believe that service/ and repaired it quickly without a prior appointment. My visit had not been this great in the past so I was very pleased. I do believe that service/parts is overpriced from what you could get in other non dealership repair shops. More

Service went a little long waiting for a part but all went well. I received an email telling me I need an alignment which I was aware also said I needed a new cabin and air filter. This is strange as th went well. I received an email telling me I need an alignment which I was aware also said I needed a new cabin and air filter. This is strange as the air filter was replaced the day before service. This concerns me and makes me wonder if my rear brakes needed service or not if they could not tell the filter was brand new. More