Tom Wood Ford

Britney is a true professional. She does a great job keeping you informed throughout the entire repair process. I will definitely take my Ford back to TWF and Britney. keeping you informed throughout the entire repair process. I will definitely take my Ford back to TWF and Britney. More

Scheduled an appointment at 10;00 am on a Tuesday, arrived at 10 minutes before for an oil change and first service on new truck. Two excuses and three hours later I finally got my truck back. Poor se arrived at 10 minutes before for an oil change and first service on new truck. Two excuses and three hours later I finally got my truck back. Poor service I suppose since it was free since I bought it there. More

Easy appointment with friendly and knowledgeable staff. Worked with Mike and Brittany. 13 14 15 16 17 18 19 20 21 22 23 24 25. Worked with Mike and Brittany. 13 14 15 16 17 18 19 20 21 22 23 24 25. More

The service writer, Brittany was very helpful and informative during the entire service interval. She respected my need to leave at a certain time for another appointment. informative during the entire service interval. She respected my need to leave at a certain time for another appointment. More

People are not honest, disappointing experience DON’T GO THERE communication for appointment was wrong none of my questions were answered before we drove the 1 1/2 hrs THERE communication for appointment was wrong none of my questions were answered before we drove the 1 1/2 hrs More

The staff was very helpful, the repair and maintenance was completed in a timely manner. One issue with my truck still needs to be figured out. Hopefully when I return we can find the cause and repair was completed in a timely manner. One issue with my truck still needs to be figured out. Hopefully when I return we can find the cause and repair the malfunction. More

Rob Johnson treated me very well and helped me get the perfect car at a great price. The dealership was clean for COVID-19 and plenty of room for social distancing. perfect car at a great price. The dealership was clean for COVID-19 and plenty of room for social distancing. More

I called a spoke to Dwayne to bring in my vehicle for a recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. More

Amazing product, Great Staff and Awesome Customer Service This place is simply amazing! Great staff, good environment and great deals. I called this dealership after inquiring on a vehicle and talked to Kim. This place is simply amazing! Great staff, good environment and great deals. I called this dealership after inquiring on a vehicle and talked to Kim. She invited me to the lot. As I drove up, the vehicle I was researching was up front, fresh wash, as if it was waiting for me to take home. Kim introduced me to Drew K. the sales person and we went on a test drive. Drew took his time to explain every part of the vehicle and fluffed my ego by saying I look good in the drivers seat. We went back to negotiate and after several tries, Drew finally brokered the deal. Drew never gave up but was persistent in meeting my needs. I met the finance manager, Michael B., who was very professional and very easy to interact with. He wasn't one of those guys in the corner office with a tight collar but was rather friendly and inviting. Michael and I discussed the payments and he got the payments down to an amount that was conducive with my budget. In addition, he offered, and I accepted most of the warranties. I am one happy camper! Kim, Drew and Michael, take a bow for a job well done! Now I have a beautiful vehicle with payments I can afford. Thank you so much and I hope to see you in a couple years! #simplyamazing More

Tom Wood Ford = Top rated customer service. I highly recommend this service department. I am a repeat customer and have referred others. Come see for yourself. recommend this service department. I am a repeat customer and have referred others. Come see for yourself. More