Tom Wood Ford

The service department damaged my truck, didn’t tell me they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem with they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem without spending a penny. Or they were trying to outlast me hoping I would go away. I finally had to get their corporate office involved to get the problem taken care of. The dealer did not want to fix damage they caused. Not professional at all. Steer clear. More

I no longer trust this dealership to repair my truck. I took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, once I got my vehicle back, I noticed the tires were not rotated. It’s unknown how people this has happen to but paid their money. I will never do business with them again, and I have purchased 8 new vehicles from them. It’s a done deal for me now. More

I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the dia service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked what's the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said "What?" he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasn't it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but they're not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. It's a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right. More

Professional, respectful, concentrating on customer wants and needs. Very thorough in explaining features of new vehicle and needs. Very thorough in explaining features of new vehicle More

Jordan answered all my questions and kept me informed with the order and purchase process. He was helpful. with the order and purchase process. He was helpful. More

Good service and timely follow up from the sales rep and sales manager. They took good care of us. sales manager. They took good care of us. More

Wonderful!!! They exceeded my expectations!! Patrick Wade and Chris Parker went above and beyond and did everything possible for us. We felt like we were the only customers in the building. We got an amazing and Chris Parker went above and beyond and did everything possible for us. We felt like we were the only customers in the building. We got an amazing deal on a new vehicle. Tom wood is now our new dealership for my families vehicle needs. We highly recommend these guys!! More

Jordan did a good job of showing me around and helping me picking the car I ended up buying. There was at some point in the process, an issue that caused me to misunderstand the actual cost of the car. Excep picking the car I ended up buying. There was at some point in the process, an issue that caused me to misunderstand the actual cost of the car. Except for that, I would give the dealership five stars. More

Great Experience, sales team has great knowledge, great price, friendly staff, will buy again and service my new Ford F-150 here at Tom Wood. price, friendly staff, will buy again and service my new Ford F-150 here at Tom Wood. More