Tom Wood Ford

Excellent service! Stacie was very courteous and efficient. Called at 8 AM, got an appointment for 11 AM and done by 12. Stacie was very courteous and efficient. Called at 8 AM, got an appointment for 11 AM and done by 12. More

I have been going to Tom Wood for years for oil changes, recalls, etc. Although they’ve been hit or miss I was very disappointed with my visit. I made an appointment and was told they would need to keep my recalls, etc. Although they’ve been hit or miss I was very disappointed with my visit. I made an appointment and was told they would need to keep my truck for 2 days (I then figured it was 2 days total, which I guess was my fault for not asking more questions), after the 3rd day my vehicle was still 16th in line to even be checked in for diagnostics. Finally, I got a message for all the “fails” which included an extremely overpriced air filter, a complete replacement for a gear box, and after asking about a headrest speaker that was crackling, they proposed a $1,500 replacement of the entire headrest instead of trying to actually fix the wires - which I declined. Furthermore, after another 2 days of them working on it (after waiting for the part to come in) I asked about an eta and the service rep just replied with I’m not sure the tech said he’s working on it. I would think the team would be a little more skilled at managing customer expectations when it comes to timing with someone’s vehicle. I don’t understand or appreciate the price gouging when it comes to simple things like air filters and complete overhauls of systems instead of conducting minor repairs. The one thing I did like was their ability to deliver my vehicle once it was finally completed. Albeit, I will not be returning to this dealership for future services. More

Great experience. Listened to what I needed and got the job done in a timely manner! Listened to what I needed and got the job done in a timely manner! More

Outstanding service! Chase Golden should be commended for his dedication and and professionalism. He kept me informed daily of the progress on my car . Always answered Chase Golden should be commended for his dedication and and professionalism. He kept me informed daily of the progress on my car . Always answered my questions. And returned my calls in a timely manner. What a valuable employee and I would certainly want him for my technical advisor again, Based on his excellent service I would certainly recommend Tom Wood service. More

As always, when I take my car into Tom Wood, the service was excellent.: Colin, as always keeps me informed and make sure that the job is done terrifically well. Tom Wood is very fortunate to have someone was excellent.: Colin, as always keeps me informed and make sure that the job is done terrifically well. Tom Wood is very fortunate to have someone like him on the service desk, meeting customers. More

I was pleased with the service that I received from competent, patient folks in the service department. Everything went very smoothly and Stacie was a great help. She was very clear about the servic competent, patient folks in the service department. Everything went very smoothly and Stacie was a great help. She was very clear about the services and costs associated. We will definitely be back. Thank you! More

I had a great experience with everyone at tom wood ford. They were easy to deal with and did a great job making sure I got into the car I wanted They were easy to deal with and did a great job making sure I got into the car I wanted More

Collin was just fantastic. He is extremely knowledgeable in every aspect of his job and a true definition of what it means to be a “Service Advisor” He constantly keeps you upd He is extremely knowledgeable in every aspect of his job and a true definition of what it means to be a “Service Advisor” He constantly keeps you updated with text and calls, he will always make time for your questions and never runs out of patience, if you’re getting your car worked on at Tom Wood Ford… Service it with Collin Kleckner! A man for the people! More

RJ didn’t pressure me and listened to me during the entire process. He is an excellent Salesperson. He Was very patient when I was completing certain steps. entire process. He is an excellent Salesperson. He Was very patient when I was completing certain steps. More

Awesome experience getting repairs completed especially the service manager named Jamie. She is very professional and reliable. the service manager named Jamie. She is very professional and reliable. More