Tom Wood Ford

Tom Wood Ford provides excellent service from start to finish. The staff is very helpful and provides updates throughout the service, ensuring customers understand what is needed for the vehicle. finish. The staff is very helpful and provides updates throughout the service, ensuring customers understand what is needed for the vehicle. More

Tom Wood Ford is a decent dealership. A bit pricey at times, but what dealership isn't these these days. My recent oil change and tire rotation was good and reasonably priced, and took ab A bit pricey at times, but what dealership isn't these these days. My recent oil change and tire rotation was good and reasonably priced, and took about 1 1/2 hours. The service writer, David, was very efficient and nice to deal with. More

I took my explorer in to have four recalls addressed. They said they needed the car for two days. They had the car four days and only addressed one of the recalls. They said they needed the car for two days. They had the car four days and only addressed one of the recalls. More

After visiting several dealerships in the Indianapolis area, we ultimately chose Tom Wood, and we're so glad we did. Our salesman, David, went above and beyond to make sure we felt confident and comfortab area, we ultimately chose Tom Wood, and we're so glad we did. Our salesman, David, went above and beyond to make sure we felt confident and comfortable with our decision. He truly listened to our needs and helped us find the right vehicle without any pressure. Michael, the Finance Manager, was equally outstanding, he respected our requests and made the financing process straightforward and stress-free. We never felt pushed or pressured at any point. The entire experience was quick, easy, and enjoyable. If you're looking for a dealership that values honesty, professionalism, and excellent customer service, we highly recommend Tom Wood! More

Very easy experience getting an oil change. Supplied me with a ride home and back through Lyft. Communication was excellent. Newest was a video by the tech examining my car and telling me how e Supplied me with a ride home and back through Lyft. Communication was excellent. Newest was a video by the tech examining my car and telling me how everything was. Really enjoyed Dave at the front counter. More

Service was great and very polite customer service girl Will use your services again in the future girl Will use your services again in the future More

Chase did a great job in explaining everything regarding the work that was needed to be done on my car today. I waited for my car. Chase, wot come and update what was being done. the work that was needed to be done on my car today. I waited for my car. Chase, wot come and update what was being done. More

Excellent service! Stacie was very courteous and efficient. Called at 8 AM, got an appointment for 11 AM and done by 12. Stacie was very courteous and efficient. Called at 8 AM, got an appointment for 11 AM and done by 12. More

I have been going to Tom Wood for years for oil changes, recalls, etc. Although they’ve been hit or miss I was very disappointed with my visit. I made an appointment and was told they would need to keep my recalls, etc. Although they’ve been hit or miss I was very disappointed with my visit. I made an appointment and was told they would need to keep my truck for 2 days (I then figured it was 2 days total, which I guess was my fault for not asking more questions), after the 3rd day my vehicle was still 16th in line to even be checked in for diagnostics. Finally, I got a message for all the “fails” which included an extremely overpriced air filter, a complete replacement for a gear box, and after asking about a headrest speaker that was crackling, they proposed a $1,500 replacement of the entire headrest instead of trying to actually fix the wires - which I declined. Furthermore, after another 2 days of them working on it (after waiting for the part to come in) I asked about an eta and the service rep just replied with I’m not sure the tech said he’s working on it. I would think the team would be a little more skilled at managing customer expectations when it comes to timing with someone’s vehicle. I don’t understand or appreciate the price gouging when it comes to simple things like air filters and complete overhauls of systems instead of conducting minor repairs. The one thing I did like was their ability to deliver my vehicle once it was finally completed. Albeit, I will not be returning to this dealership for future services. More

Great experience. Listened to what I needed and got the job done in a timely manner! Listened to what I needed and got the job done in a timely manner! More