Tom Wood Ford

Dalton Brown was awesome! He answered all my silly questions. Thanks again for all your help! He answered all my silly questions. Thanks again for all your help! More

The service and staff were professional and patient. Tammy was extremely helpful and courteous. I highly recommend Tom Wood Ford. Tammy was extremely helpful and courteous. I highly recommend Tom Wood Ford. More

I want to make note for Patrick Wade and Hank Bainbridge-Blocker for their ultra professionalism and friendly attitude. They went above and beyond their service for us. Patrick treated us as frie Bainbridge-Blocker for their ultra professionalism and friendly attitude. They went above and beyond their service for us. Patrick treated us as friends, not as customers, and found the perfect truck for us and made sure we were 100% satisfied with our purchase! We got the same consideration from Hank as he walked us through the finance process with ease! Both of these gentlemen are a great asset to the company and we would refer family and friends to them. We wish them well !! More

Everyone was extremely kind and knowledgeable. Cherie went above and beyond to help my son with his first car purchase. Cherie went above and beyond to help my son with his first car purchase. More

Doing business with tom Wood is so fantastic, and I love the approach of Mr Justin Broeker the approach of Mr Justin Broeker More

Great Sales person (Rance) along with Finance manager Hank. They search the supply to find me a vehicle I liked Hank. They search the supply to find me a vehicle I liked More

My vehicle order was processed quickly and pick up went quickly as well. Highly recommend quickly as well. Highly recommend More

Emailed inquiring about a vehicle they show in stock. Received an email back with a price of $54,869, then I received another email saying it's not for sale, but will be on sale after 6 months for $20,0 Received an email back with a price of $54,869, then I received another email saying it's not for sale, but will be on sale after 6 months for $20,000 over sticker. No thanks. We'll deal with other dealerships. More

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here i transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised xxxx. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week! More