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Tom Kelley Volvo Cars

Fort Wayne, IN

4.9
67 Reviews
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910 Ave of Autos

Fort Wayne, IN

46804

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Showing 67 reviews

May 17, 2023

This is my second purchase from ben and tom kelley. They r always very fair on pricing and have great customer service. I had a question about my new car. Ben sent me a personal video explaining how to More

by Kim66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Tom Kelley Volvo Cars responded

Thank you Kim! We are so happy Ben was able to get you into your new vehicle and was able to help you with a video! Please let us know if we can help with anything else!

May 15, 2023

Was super quick and helpful! Was Knowledgeable about my vehicle and made the experience great! More

by Maya Gordon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
May 15, 2023 -

Tom Kelley Volvo Cars responded

Thank you Maya! We are so happy Luke and Rob were able to get you into your new vehicle!

May 15, 2023

The dealership was clean, Luke was fantastic at his job! Wouldn't go anywhere else. More

by shadrien_shade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maya Gordon, Luke Gordon
May 16, 2023 -

Tom Kelley Volvo Cars responded

We are so happy Luke and the team were able to help you when you came in to see us! Let us know if we can help in the future!

May 15, 2023

Leased an XC40 through Luke. He was super patient with my presales inquiries and his post sale follow up is impeccable. Definitely one of my best car buying experiences. Austin w More

by Geoffrey Allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
May 16, 2023 -

Tom Kelley Volvo Cars responded

Thank you for coming in to look at new vehicles with us! We appreciate you trusting Luke and the rest of our team to help you through the process!

May 15, 2023

The dealership made the SUV purchase very easy. They did a great job of expltthe features of the vehicle. More

by Rlevy 704
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
May 16, 2023 -

Tom Kelley Volvo Cars responded

Thank you for allowing us to help you with your new SUV! Customer service is very important, so we are glad Luke and Rob were able to meet your expectations!

January 16, 2023

Beautiful showroom. Clean. Friendly service staff and sales personnel. Tim Bone is always very helpful and responsive. Calls back when you leave a message! More

by Pat Hess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

Ben was amazing took care of everything followed up too make sure everything was good and that I was satisfied. Very happy with the service! More

by Sleberly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service man was great also don’t remember his name , Austin Cooney
September 13, 2022

Rob will not return calls on damaged truck in Kelley car wash, no respect shown for buyers or for damage from the car wash.Kris sales person was great to work with and has tried everything to get this take More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Sagstetter
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

A great experience. Very professional and accommodating dealership. Ben was outstanding, going the extra mile from the word go. And Jaylon went out of his way to make More

by patches141
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylon
May 18, 2022

The Salesman was very friendly and helpful. I didn’t feel pressured to buy, but ended up with a nice (new to me) car! More

by Michele
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Cooney
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