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Tom Kelley Volvo Cars

Fort Wayne, IN

4.9
70 Reviews
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910 Ave of Autos

Fort Wayne, IN

46804

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Showing 70 reviews

February 05, 2024

Great customer experience. Ben Cauffman took the time to answer all of my questions and explained all of the features of the SUV. He was exceptional. Great knowledge of the pro More

by skjhawk74@att.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Tom Kelley Volvo Cars responded

Thank you! Customer service is very important to us and we are so glad Ben and Rob could help!

February 05, 2024

Ben Cauffman and Rob Sagstetter gave us the absolute best car buying experience. Ben started us out with the best car overview, not just handing us the keys but giving us the benefits of the vehicles we were More

by Julie Welker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Sagstetter
Feb 05, 2024 -

Tom Kelley Volvo Cars responded

Thank you Julie! We are so happy Rob and Ben were able to give you an exceptional experience at our dealership. We hope you enjoy the Volvo!

January 11, 2024

We could not be happier with the experience we had buying our Volvo XC90 from Tom Kelley Volvo Cars. Ben, Luke and Rob were so friendly, professional, and helpful. Everyone on the staff made us feel that t More

by consue8505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
Jan 11, 2024 -

Tom Kelley Volvo Cars responded

Thank you for working with us on your new Volvo! We are so happy everyone was able to help and able to make you feel welcome. Let us know if you need anything in the future!

December 09, 2023

Jaylon, Ben and Rob were fantastic to work with. It was a little more difficult since the whole transaction was done remotely by text, email and phone. We met once over Facetime partway through and More

by ALAN.ALPER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylon Daniels
Dec 11, 2023 -

Tom Kelley Volvo Cars responded

Thank you for trusting us to help you with a remote purchase! It can be challenging to buy without seeing the vehicle, so we are glad you gave us the opportunity!

November 30, 2023

Easy to work with, clean and modern facility. Courteous, knowledgeable staff made it pleasant to buy a car More

by Mike McKee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
Dec 01, 2023 -

Tom Kelley Volvo Cars responded

Thank you Mike! We are so glad Rob, Luke, and Ben were able to help you with your purchase!

November 29, 2023

Ben was very helpful through the entire process of purchasing my Volvo XC90. I would highly recommend Ben and staff. More

by krormsby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Gordon
Nov 29, 2023 -

Tom Kelley Volvo Cars responded

Thank you for working with us on your XC90! We are so glad Ben and the staff were able to get your questions answered!

November 29, 2023

Luke was an excellent and very knowledgeable salesman. I would not hesitate to work with him again. The rest of the gang there made the whole process quick and painless. More

by tdbradin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Eubank, Mike Cramer, Luke Gordon
Nov 29, 2023 -

Tom Kelley Volvo Cars responded

Thank you for working with Luke and the team on a BMW! We are so glad you enjoyed the experience!

November 27, 2023

We had every intention of buying a used vehicle and Ben was our salesperson. He did an outstanding job of answering questions and not pressuring us. We actually enjoyed the process interacting with him and More

by tim
Recommend Dealer
Yes
Employees Worked With
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylon Daniels
Nov 28, 2023 -

Tom Kelley Volvo Cars responded

Thank you Tim! We are so glad Ben and Jaylon gave you a great customer service experience! Please let us know if there is anything else we can do to help you!

November 24, 2023

Pleased with the team effort to assist my wife and I in purchasing our Volvo XC90. Everyone we dealt with were professional, courteous, respectful. The no pressure approach was appreciated. Rob & Jaylon sa More

by GZAJICEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Sagstetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Cauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda (front office), Tim Bohn, Austin Hartman, Luke Gordon, Jaylon Daniels
Nov 27, 2023 -

Tom Kelley Volvo Cars responded

Thank you for taking a few minutes out of your day to send in a review! We are so glad everyone was able to help get you into your Volvo!

November 20, 2023

Nothing but lies, deceiving, never fulfilled any promises he listed that would be done via text and email, which in indiana is a legal binding contract. Allowed him proper time to make right, ben has failed More

by tamoshans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Cauffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylon Daniels
Nov 21, 2023 -

Tom Kelley Volvo Cars responded

Thank you for your feedback. Customer service is a top priority for us and we apologize we did not meet your expectations. Please contact us directly if you would like to discuss this issue further.

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