Tom Hesser BMW
Scranton, PA
Filter Reviews by Keyword
By Type
347 Reviews of Tom Hesser BMW
Brandon helped me find a replacement vehicle after an accident and also helped to expedite the entire process with the financial team and I went home with my new vehicle in five days. accident and also helped to expedite the entire process with the financial team and I went home with my new vehicle in five days. More
As soon as we arrived we were greeted with a warm smile, professionalism, patience and knowledge. It was a very positive and positive and pleasant experience. professionalism, patience and knowledge. It was a very positive and positive and pleasant experience. More
A very pleasant and attentive staff, made my first service a very pleasant experience. Even though I was 40 minutes late for my appointment, between your manager, and one of your staff staying through service a very pleasant experience. Even though I was 40 minutes late for my appointment, between your manager, and one of your staff staying through lunch they expedited my service call. I would definitely recommend your Dealership to a friend. Thank you very much Charlie Foulds. More
Very fast and friendly service. Comfortable waiting area. After the service, everything was explained to me, fortunately all good news. Nice place to do business. Comfortable waiting area. After the service, everything was explained to me, fortunately all good news. Nice place to do business. More
Kyle in the service department was helpful in staying in touch with us on our 2022 Chevy Malibu. He answered the phone and kept us updated. Then before it was finished he tried to find out if it was cover touch with us on our 2022 Chevy Malibu. He answered the phone and kept us updated. Then before it was finished he tried to find out if it was covered under our extended warranty but it wasn't so he was able to reduce the price for us, so it wasn't such a killer. Thank you, Kyle!!! More
Chris at the service department is amazing. My BMW had a recall he fixed it as soon as my parts came in called me to keep me up to date with everything. I would definitely recommend them. Grea My BMW had a recall he fixed it as soon as my parts came in called me to keep me up to date with everything. I would definitely recommend them. Great job! More

