Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Hesser BMW

Scranton, PA

4.7
277 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

277 Reviews of Tom Hesser BMW

December 31, 2025

Your employee Fran Rodriguez was outstanding, he went above and beyond for me . You need more people like this working for you . Give this kid a raise . More

by POOLROOM1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodiguez
Report | Print
December 20, 2025

Always treated with courtesy. Everyone friendly and professional. Accessibility is the only issue. Tight parking to no parking. Wish service provided pick up and delivery like More

by mbaasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
December 18, 2025

We have bought 3 cars from this dealership. The sales staff are very knowledgeable and really work with you. The service department is awesome! Tammy listens to any issues and gets things taken More

by mariagob6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Dec 18, 2025 -

Tom Hesser BMW responded

Maria, thank you for your long-time support and for recommending Tom Hesser BMW! We will be sure to pass along your kind words to Tammy and the rest of the team. Safe driving!

December 11, 2025

Prompt service. Fran was exceptional and answered all my questions. Good waiting area. Thank you b More

by Lorallynn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
Dec 11, 2025 -

Tom Hesser BMW responded

We're so happy to hear that Fran made such a lasting impression! Thank you for choosing Tom Hesser BMW!

December 06, 2025

I was having issues with my Chevy, and this dealership is awesome to work with. They got me right in, and got the issue resolved. I have bought 2 vehicles from there and would not go anywhere else. More

by Sandy Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian (whom I bought my vehicles from), Tammy in service, and I am not sure of the gentleman's name that was the mechanic. All 3 are awesome to work with.
Report | Print
Dec 08, 2025 -

Tom Hesser BMW responded

Hi Sandy, we are proud to have your loyalty and trust! It's great to hear that our team got you in and out quickly. Thank you for choosing Tom Hesser BMW! See you next time!

December 06, 2025

They did a great job on my car repairs in a timely fashion. Their staff is professional and easy to communicate with. My car was clean and shiny when I picked it up. 😊 More

by mariotti3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl McClemens
Report | Print
Dec 08, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with our team! Providing professional, timely service is always a priority. We hope to see you again next time at Tom Hesser BMW!

December 01, 2025

Absolutely a wonderful experience every time i visit. Staff is curtious and timely! Love bring my vehicle here for service More

by MattP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Dec 02, 2025 -

Tom Hesser BMW responded

We are grateful for your continued trust in our team, Matt! It was our pleasure to assist you here at Tom Hesser BMW. See you next time! Safe travels!

November 23, 2025

Dealership is professional and efficient in fixing my vehicle. I am highly impressed and will recommend you to my friends and family. More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Nov 25, 2025 -

Tom Hesser BMW responded

Thank you for recommending Tom Hesser BMW, Elizabeth! We appreciate your business and your five-star review!

November 20, 2025

Tammy was great service was good also😎y y y y y y y y y More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy in service
Report | Print
Nov 20, 2025 -

Tom Hesser BMW responded

Gary, We’re glad to hear Tammy provided great service and that your experience was positive. Thank you for sharing your feedback! - Tom Hesser BMW

November 20, 2025

Treated very nicely and time of service work to be completed was very good and efficient More

by sven2005
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
Nov 20, 2025 -

Tom Hesser BMW responded

We appreciate you sharing your experience. It’s great to hear you were treated well and that the service was completed efficiently. Thank you! - Tom Hesser BMW

1
2
...
28