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Tom Hesser BMW

Scranton, PA

4.8
369 Reviews

1001 N Washington Ave

Scranton, PA

18509

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369 Reviews of Tom Hesser BMW

August 13, 2026

Great people to deal with, ask for Hunter Cook. Great guy for helping me purchase my new Silverado. More

by andrewserniak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cook
August 12, 2026

Nicholas was pleasant to work with, accommodating and very knowledgeable about the brand. Delivery was a breeze, as Kayla had everything in order and ready to go. More

by LisaP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Novobilski; Kayla Mecke
August 11, 2026

We have been dealing with Bryan for the past several car leases & he’s very helpful More

by karenmjones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Aug 12, 2026 -

Tom Hesser BMW responded

Karen, thank you for your continued loyalty! We're thrilled to hear Bryan has been so helpful throughout your car leases. We truly appreciate your trust and look forward to working with you again at Tom Hesser BMW!

August 10, 2026

Car was scheduled for an inspection; the inspection was completed in a timely manner at a reasonable cost. More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 11, 2026 -

Tom Hesser BMW responded

Hi John, we’re happy to hear how pleased you were with our service here at Tom Hesser BMW. Thank you for choosing us, and we hope to see you again!

August 08, 2026

Very friendly and they go over the details with you. .. and let's u know what's going on and very reasonable waiting for service More

by wildmama26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 09, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback of the Tom Hesser BMW team! We look forward to working with you again in the future.

August 08, 2026

Dean Hesser, Kayla, and Nick, were great! This is the best BMW Dealer around! This is the second BMW I’ve purchased from them. I’ve had two other BMW vehicles in the past, but they are the mo More

by RPT54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Nick, and Kayla
Aug 09, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback about Dean, Kayla, and Nick! We're grateful for the continued support from customers like you. Enjoy your new ride, and we look forward to your next visit to Tom Hesser BMW!

August 08, 2026

Tammy was courteous and on point with what car needed and timing of completion! Thank you! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 09, 2026 -

Tom Hesser BMW responded

John, we appreciate your shoutout to Tammy at Tom Hesser BMW. See you next time. Safe travels!

August 03, 2026

Oil change check up and inspection where complete in timely manner. Staff very friendly and helpful. More

by Tammyrnbsn
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 04, 2026 -

Tom Hesser BMW responded

Hi Tammy! Thank you for leaving us this five-star review and for your kind words about our service team at Tom Hesser BMW! We'll see you next time!

August 03, 2026

Sales individuals were friendly, kind and helpful. We hit some bumps in the process of settling in our new purchases and they were very accommodating. More

by Amy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter, Kayla and Jeff
Aug 04, 2026 -

Tom Hesser BMW responded

Hi Amy, thank you for choosing Tom Hesser BMW and for sharing your experience. We hope you love your new vehicle!

August 02, 2026

Excelente atención un servicio de primera y sobretodo un trato personalizado un salón de espera con agua café en fin una espera sin desesperación ya que esta super cómodo mientras trabajan en tu carro More

by Abel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 03, 2026 -

Tom Hesser BMW responded

Gracias por compartir su experiencia positiva, Abel! Nos alegra saber que se sintió cómodo y bien atendido en Tom Hesser BMW.

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