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Tom Hesser BMW

Scranton, PA

4.7
273 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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273 Reviews of Tom Hesser BMW

December 06, 2025

I was having issues with my Chevy, and this dealership is awesome to work with. They got me right in, and got the issue resolved. I have bought 2 vehicles from there and would not go anywhere else. More

by Sandy Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian (whom I bought my vehicles from), Tammy in service, and I am not sure of the gentleman's name that was the mechanic. All 3 are awesome to work with.
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December 06, 2025

They did a great job on my car repairs in a timely fashion. Their staff is professional and easy to communicate with. My car was clean and shiny when I picked it up. 😊 More

by mariotti3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl McClemens
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December 01, 2025

Absolutely a wonderful experience every time i visit. Staff is curtious and timely! Love bring my vehicle here for service More

by MattP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Dec 02, 2025 -

Tom Hesser BMW responded

We are grateful for your continued trust in our team, Matt! It was our pleasure to assist you here at Tom Hesser BMW. See you next time! Safe travels!

November 23, 2025

Dealership is professional and efficient in fixing my vehicle. I am highly impressed and will recommend you to my friends and family. More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Nov 25, 2025 -

Tom Hesser BMW responded

Thank you for recommending Tom Hesser BMW, Elizabeth! We appreciate your business and your five-star review!

November 20, 2025

Tammy was great service was good also😎y y y y y y y y y More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy in service
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Nov 20, 2025 -

Tom Hesser BMW responded

Gary, We’re glad to hear Tammy provided great service and that your experience was positive. Thank you for sharing your feedback! - Tom Hesser BMW

November 20, 2025

Treated very nicely and time of service work to be completed was very good and efficient More

by sven2005
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
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Nov 20, 2025 -

Tom Hesser BMW responded

We appreciate you sharing your experience. It’s great to hear you were treated well and that the service was completed efficiently. Thank you! - Tom Hesser BMW

November 20, 2025

I called and got an appointment quickly. Everyone was very friendly and the work was done relatively quickly. I am very satisfied! More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure of the employee’ s name
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Nov 20, 2025 -

Tom Hesser BMW responded

Alan, we're so glad to hear you had a quick and friendly experience at Tom Hesser BMW. Thank you for choosing us and for sharing your satisfaction!

November 20, 2025

Steve did a good job in communicating. Plus ultimately, I was fairly treated which I appreciate. More

by mascelli.law
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 21, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience! Steve & the team appreciate your support and hope to see you again next time here at Tom Hesser BMW!

November 15, 2025

Overall service is great but every time I need a loaner car they never have one for some reason More

by rkxt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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November 14, 2025

I had an appointment made 7-10 days prior for an error message appearing in dashboard advising service appt. Unfortunately due to very bad weather, I could not bring the vehicle till 2 hours after schedul More

by BMW
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEVE svc advisor at Tom Hesser BMW
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Nov 17, 2025 -

Tom Hesser BMW responded

Thank you for sharing your positive experience with Steve and our service team at Tom Hesser BMW. We look forward to assisting you again in the future. Safe travels! -Tom Hesser BMW

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