Tom Dolan's Reno Mazda Kia

Great experience with Ciso! With increased frustration from sales personnel at various car dealers during our quest to purchase a new car, Ciso was a breath of fresh air! He gre With increased frustration from sales personnel at various car dealers during our quest to purchase a new car, Ciso was a breath of fresh air! He greeted my wife and I warmly offering us drinks/snacks and a place to sit in his office. Ciso pulled up listings on his computer for our review with explanations and descriptions that met our requirements. He went the extra effort to find a vehicle that fit our conditions, even those that had not yet ,been placed in the dealers inventory! Everything was handled in a professIonal manner! More

Staff showed no real interest in us. We test drove the Honda CR-V and Mazda CX-5 a couple of days ago and liked the Mazda better. But the contrasting dealership experiences make us much m We test drove the Honda CR-V and Mazda CX-5 a couple of days ago and liked the Mazda better. But the contrasting dealership experiences make us much more likely to buy the Honda. When we arrived at the Mazda dealership, the showroom was empty and dirty, and the staff, having sold several cars already that day, showed marginal interest in us when we said up front that we were researching makes of car and would not buy that day. They found us a used CX-5 to drive and we liked it very much but the salesperson who rode with us was totally ignorant of underlying technical features this mechanical engineer asked about. He also gave conflicting answers to questions about warranties. My wife’s driver’s license was taken out of our sight to be scanned, something that should NEVER be done in this age of identity theft. No one gave us business cards or asked for our names other than what’s on the driver’s license. All this was in complete contrast to our experience at the Honda dealer, sorry to have to say. Employees worked with, completely forgettable. If we buy the Mazda, it will be somewhere else. More

Great customer service The staff was very helpful and informed. This was an unexpected pleasant experience in purchasing our vehicle. The inventory was plentiful, so had l The staff was very helpful and informed. This was an unexpected pleasant experience in purchasing our vehicle. The inventory was plentiful, so had lots of choices from which to choose. More

Friendly Best dealership experience by far, absolutely no pressure. Our sales associate, Angel Ramirez, listened to what was most important to us in purchasin Best dealership experience by far, absolutely no pressure. Our sales associate, Angel Ramirez, listened to what was most important to us in purchasing a vehicle and showed us a couple that were a good fit. We were able to make a decision we felt comfortable with based on information Angel provided regarding some of the vehicles features and also remained within our budget. Very personable young man. More

On December 11, 2019 my son, grandson and me negotiated the purchase of a new 2019 Kia Sorento at Dolan’s Kia and Mazda in Reno, Nevada. To a person, everyone we worked with was very professional and a ple the purchase of a new 2019 Kia Sorento at Dolan’s Kia and Mazda in Reno, Nevada. To a person, everyone we worked with was very professional and a pleasure to work with. I came away with the car I wanted and have no regrets about the price I paid or the experience. Vic from Sacramento. More

Excellent The service provide went beyond what we expected. They were extremely knowledgeable on all their cars. Didn't push unwanted add ons and understood our The service provide went beyond what we expected. They were extremely knowledgeable on all their cars. Didn't push unwanted add ons and understood our financial standings. Worked hard to get us a reasonable pricing on our vehicle and maintained their excellent customer service throughout the process. More

Staff was great The staff was great and it made the buying process very easy. We were there for a while and with a 6 and 7 year old I was not looking forward to it, b The staff was great and it made the buying process very easy. We were there for a while and with a 6 and 7 year old I was not looking forward to it, but the kids settled in and the staff was great to them as well. More

Fantastic dealership The Mazda dealership was a great experience. Very attentive and friendly sales staff that got me into the car I wanted with the price that fit my budg The Mazda dealership was a great experience. Very attentive and friendly sales staff that got me into the car I wanted with the price that fit my budget. Went over everything before I signed any papers or made a deal. Sales staff was knowledgeable and knew all the details of the car I was looking at. John, Ciso, Brian and Nick made the buying process smooth and fast. Looking forward to driving my new CX-5! More

Happy customer! Narciso worked hard to get us the best deal on our new Kia Forte. We were able to comfortably get into our new car with the rebate & the amount we got Narciso worked hard to get us the best deal on our new Kia Forte. We were able to comfortably get into our new car with the rebate & the amount we got for our trade-in. Narciso hunted for the best deal in price & luxury. We are loving the accessories and the sporty ride!:) More

Proactive under pressure! I had bought a Mazda6 Grand Touring only a month prior but I discovered information about that model that didn't fit into a retired widow's budget lon I had bought a Mazda6 Grand Touring only a month prior but I discovered information about that model that didn't fit into a retired widow's budget long term. When I went in to have the car issue dealt with in the Service Department, Lucus the service manager, was more than cooperative. While I waited, I walked the lot comptimplating my next move accompanied by Kyle Lemberes. Long story short, I left with a Honda Civic that fits me better and yet still suits my needs! Kyle was a wizard at helping the paperwork painless and Steve Elcano (and their F&I guy) couldn't have been more accommodating! I am so impressed with the staff at Dolan Mazda/Kia! I am one happy camper! More