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Tom Dolan's Reno Mazda Kia

Reno, NV

4.6
358 Reviews

9475 S Virginia St

Reno, NV

89521

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Showing 358 reviews

December 08, 2020

Ciso, John and Nick were absolutely awesome! Along with Mark Miller from the Dolan Auto Group! The whole crew was amazing and worked with us to get my mom the car she always wanted. Great experience! More

by shirleygilpin51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Martinez, Narciso Esparza, John Elcano
Dec 09, 2020 -

Tom Dolan's Reno Mazda Kia responded

Hi Shirley - Thank you for the kind words! We are thrilled to hear that you had such a seamless purchase experience working with the Dolan Mazda team. We appreciate your business and will be sure to pass on the kind words to Ciso, John, Nick, and Mark. Congratulations to your mother on her new vehicle, and we are wishing her many safe and happy miles!

November 18, 2020

Professional, reliable, friendly, would bring car back for any additional service. And would recommend to friends and family. Seevice department was very accomadating and helpful. More

by brenzota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in service
Nov 18, 2020 -

Tom Dolan's Reno Mazda Kia responded

Your feedback means so much to us! We strive to provide exceptional service and it is fantastic to hear that our Dolan Mazda team hit the mark!

Nov 18, 2020 -

brenzota responded

Professional, reliable, friendly, would bring car back for any additional service. And would recommend to friends and family. Seevice department was very accomadating and helpful.

September 23, 2020

In five decades of buying cars, we have never ever had a better experience, truly! ask for Narciso Esparza at Dolan Mazda Kia, stress free and zero anxiety experience! More

by Happy customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Narciso Esparza
Sep 23, 2020 -

Tom Dolan's Reno Mazda Kia responded

Thank you for taking the time to review us! The team works hard to deliver transparent and pressure-free service, and it is great to hear that this was reflected in your experience working with Narciso. Congratulations on your new vehicle and we hope to work with you again at Dolan Kia!

September 10, 2020

From the moment I walked on to this dealership and all through my negotiations and finding a car and so forth, it was a very pleasant experience. More

by Brieken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Paxton, Nick Martinez, Narciso Esparza
Sep 11, 2020 -

Tom Dolan's Reno Mazda Kia responded

Thank you for the review! It was our pleasure to assist you here at Dolan Kia, and we hope that you continue to enjoy your newly purchased vehicle!

September 05, 2020

Narciso was great to work with. Definitely would see him again for a vehicle purchase. H really assisted me with making this purchase. Nick in Finance was good also. More

by Lauriedemaine
Recommend Dealer
Yes
Employees Worked With
Nick Martinez, Narciso Esparza
Sep 06, 2020 -

Tom Dolan's Reno Mazda Kia responded

Thank you so much for your 5-star review of Dolan Kia! We are so pleased you had a great experience working with Narciso. We sincerely appreciate your business and hope to work with you again soon!

August 08, 2020

Ciso is a really great guy and very knowledgable and very helpful. He answered all of my questions and made it an enjoyable car buying experience. More

by Chester.maclean2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Martinez, Narciso Esparza
Aug 09, 2020 -

Tom Dolan's Reno Mazda Kia responded

Hi Chester - Thank you for taking the time to share! It is wonderful that Narciso was able to assist with your purchase and get you into your new car. Congratulations and we hope to see you back at Dolan Kia next time!

August 07, 2020

Great customer service. Ciso answered all my questions and carefully explained all operational details for the car. He also made sure that the car was nicely detailed and ready for my pickup. More

by carbon-6
Recommend Dealer
Yes
Employees Worked With
Nick Martinez, Narciso Esparza
Aug 10, 2020 -

Tom Dolan's Reno Mazda Kia responded

We really appreciate the five-star review! It's great to hear that Ciso made your car-buying experience so attentive and considerate. Thank you for choosing Dolan Kia, and we hope you're loving your new vehicle!

August 07, 2020

Wow! What efficiency in the evening! We arrived after work a little rushed. With finesse they were able to give us the right amount of space to test drive and yet they moved fast when we were ready to dr More

by Hale Carr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Narciso Esparza, John Elcano, BAYLEE KENNEDY
Aug 07, 2020 -

Tom Dolan's Reno Mazda Kia responded

Hale, thank you for leaving Dolan Kia a review. It is our goal to find the best option for customers and we hope you are excited to be on the road in your new car!

July 31, 2020

Where do you start? From having the best customer service, Ciso and getting the car I’ve been wanting for some time now. Ciso knew our situation and didn’t stop until we were all happy! Not sure he n More

by Cass Drace
Recommend Dealer
Yes
Employees Worked With
Narciso Esparza
Aug 03, 2020 -

Tom Dolan's Reno Mazda Kia responded

Cass - What can we say to thank you for coming back to Dolan Mazda for a tenth vehicle - wow! It's wonderful to hear that Ciso helped you get into the car you wanted and ensured that you drove home happy. We are delighted to receive this feedback and we look forward to working with you on future purchases.

July 31, 2020

My experience with Ciso was great! Even though they didn’t have the suv on the lot that I wanted Ciso showed me others. After around 4 times coming back & fourth , they got my dream suv in. The New 202 More

by Cali58
Recommend Dealer
Yes
Employees Worked With
Narciso Esparza, Ben Westby
Aug 03, 2020 -

Tom Dolan's Reno Mazda Kia responded

Congratulations on your beautiful new 2021 Kia Telluride! We are delighted to hear that Ciso and Ben helped you get into your dream car. It was our pleasure to assist you and all of us at Dolan Kia are grateful for your business. Thank you so much!

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