Tom Dolan's Reno Mazda Kia

Reno Mazda Kia Dealership took me for a big ride. I bought my very first car there, a Kia Rio. When I bought the car, there wasn't an owner's manuel in the car and so the car salesman told me he would bought my very first car there, a Kia Rio. When I bought the car, there wasn't an owner's manuel in the car and so the car salesman told me he would mail one to me. I never recieved one and after coming in to ask for one again, they said they would send one to me, but never did. When I got my car serviced there, the services were never complete and once on vacation, my wheel bearing, which they "replaced" a month prior, almost came off again, and we had to have it redone. We found out that they had not replaced the whole wheel bearing! Also, because I never recieved an owner's manuel, I was always wondering when things needed to be replaced. All I had to go off of was my warrenty, which said 75,000 miles. Well, my timing belt broke which broke the engine and when asking if my warrenty would cover it, they informed me that in order to have it covered under warrenty I should have had it changed 8,000 miles previously. Upon asking where this information was, they replied it was in the owner's manuel. Even when I got my car serviced there, they never told me that I was at a certain mileage and needed to get this or that replaced, as most car repair places do. They wouldn't work with me in helping me with the repair, and therefore I am stuck making payments on a 2001 Kia that doesn't work. Stay away from this dealership by all means. They were VERY rude to me (especially in the service department) and the only reason I would go is to get a free job via the warrenty, and even this turned out to be a horrible experience. Please, stay away from them! I wouldn't go to this trouble if I didn't want you to run into the same problems as I have. Not all Kia Dealerships are bad, but Reno Mazda Kia is the worst I have ever met. In fact, all the cliches you hear about bad dealerships car salesmen are a reality here. Their slogan "It's all right Hee-ah" is a joke. So, save yourself a world of trouble and go somewhere else. More