Tom Dolan's Reno Mazda Kia

DO NOT BUY YOUR CAR HERE!!!!! I can put up with a lot but after purchasing my brand new car, I needed a ride to drop off my rental car. I needed to stop for gas before dropping off the car because everyone k after purchasing my brand new car, I needed a ride to drop off my rental car. I needed to stop for gas before dropping off the car because everyone knows you cannot return an empty rental. The sales person had a fit and told me he wouldn't allow me to do that! He then proceeded to be incredibly rude. I regretted buying the car from them the moment I drove off the lot. The sales manager called me to apologize and offered me $100.00 towards an accessory. I NEVER GOT THE PROMISED $100.00. Apparently, the sales manager who offered me the money left and they have no record of it. I called back to ask about looking further into their promise. The man who answered the phone sounded very uneducated and trashy. He was so inconsiderate. He put me on hold and didn't even get the manager as I had requested. DO NOT BUY YOUR CAR HERE!!!!! More

I bought a Kia Soul from this dealer and all I can say is this dealer was excelent. They didnt pressure, and were very friendly. this dealer was excelent. They didnt pressure, and were very friendly. More

Horrible customer service. The finance manager, Bobby Young, makes promises to contact customers and then refuses to respond to or take calls. The salesman, Erick Catu, asks questions but doesn't listen Young, makes promises to contact customers and then refuses to respond to or take calls. The salesman, Erick Catu, asks questions but doesn't listen to the answers and then asks the same questions over and over again. He doesn't understand the financing aspect of the deals and trys to tell the customer otherwise. This facility is the prime example of the sleazy auto salesmen! Stay away!!!! More

Terrible customer service! I do not recommend dealing with this, or any of Tom Dolan's car lots. Paper work was not finalized at the time of my purchase, and still has not been 4 weeks later. The pay-off with this, or any of Tom Dolan's car lots. Paper work was not finalized at the time of my purchase, and still has not been 4 weeks later. The pay-off on my trade-in has yet to be made, and remember it has been over four weeks now! My 30 day plate will be expiring shortly and I have yet to receive the dealers report of sale needed in order for me to register it. So all in all do yourself a favor and go elsewhere. Disgusted used car buyer More

I had a wonderful time working with these two ladys, there were fast, friendly and cut to the chase. we were in and out in a few hours, Great dealership would recommend it to anyone! Also i recommened there were fast, friendly and cut to the chase. we were in and out in a few hours, Great dealership would recommend it to anyone! Also i recommened the service deptment, there are fast and can always figure out a way to get me in! More

This car buying experience was my first and sure to be the worst ever. I had 10 grand to put down towards a car, and had the exact model, features, color that I wanted all ahead of time with my research the worst ever. I had 10 grand to put down towards a car, and had the exact model, features, color that I wanted all ahead of time with my research done on the car. I went in and signed on a price I thought was good, according to Edmunds, and gave them my $500 deposit. They said they would order the car for me. After a couple weeks, I called, nothing had been done. They also started changing their story on whether or not I would get the price we agreed on and also the financing! A couple more weeks passed and they still didn't order the car and then kept trying to get me in a different car. The 0% financing was about to end, so I did some research on other dealerships around Reno. Found one outside Oakland, Diablo Mazda with the exact car I wanted. I called for internet sales, within 15 min, we agreed on a price, he emailed me a confirmation of what we agreed on. I flew out the next day, put down the 10grand, signed a 0% loan, and drove the car home all within 3 hours. The dealership in Reno is a complete joke, they missed out on what should've been the easiest sale ever. I also ended up saving an extra $2000 by going to the Diablo dealership! They do not have any of the xx dealer fees that exist in Reno for some reason. Avoid Reno Mazda. More

Very friendly and helpful! Took their time with me to make sure I was 100% happy with the sale. Lance and Eddie were knowledgeable in sales. Mike was helpful in financing. I love my new KIA! It came with make sure I was 100% happy with the sale. Lance and Eddie were knowledgeable in sales. Mike was helpful in financing. I love my new KIA! It came with a great warrenty. I would recommend making a visit to KIA/MAZDA when you are in the market for a new car! More

I recently visited Renomazdakia.com to look into the 2010 Kia Sorento. After browsing the webpages for Reno Mazda Kia I decided to take the next step and call for more information. I was transffered to the Kia Sorento. After browsing the webpages for Reno Mazda Kia I decided to take the next step and call for more information. I was transffered to the Internet director named *Nate Tenney* who answered a number of questions I had. He then had one of his Internet Salespeople return my call and introduce themself.(Alfonso was very polite) All in all my experience with Nate and his internet staff was tremendous, although the end result didnt yield a purchase, I would definately recommend this dealership in the future. Thank you! More

I have given this rating because Basically, this dealership has given us the worst auto purchasing related experience in our lives. My wife was trying to trade in one of the cars and at the beginnin dealership has given us the worst auto purchasing related experience in our lives. My wife was trying to trade in one of the cars and at the beginning everything was ok, they even bought us Frosty's from Wendys Anyway, we went over the details and payment information and had the finance guy try to sell us and insult us while he was doing It, an additional warranty even though the car already had one on it. and other than that, all was well. The next day they call and ask if my wife could bring in her proof of income, so she did. And so for about two weeks everything was ok. Then we get a letter and a call saying that we would need a co-signer if we wanted to keep the lower rate. The co-signer thing wasn't going to happen so I called and told them and they said that I would need to bring the car back and I did. I had to wait about an hour for them to get me back my trade and when I got it back home, I noticed that there was some things missing, including my license plates, cup holder insert and headlight covers. All of these items were in the car when I gave it to them as a trade, but for some reason, when I got it back they were missing. Along with a Cigarette lighter. So I spent 3 weeks calling and leaving messages and not having phone calls returned. I eventually got back one plate, but it wasn't the one with the registration sticker on it! I was told by a family member that they once traded in a car and somehow discovered that an employee at the dealership was using their old plates on his car. I had just paid the registration on the trade in April, So I got really mad and called for a manager 3 times in one week. The kicker is that the third time some moron from reno KIA called me and was trying to be all nice and asked me "so I hear you are in the market for a new KIA" I was so mad when I heard this, I let it all out on this guy and the next day I get a call from this useless guy named Greg and he says he will call me tomorrow at 10am. We'll see... even if this works out, PLEASE DO NOT SHOP OR BUY FROM RENO MAZDA-KIA. save yourself the headaches and being lied to. More

Sales manager lied to us about credit check process. We went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better ra went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better rate for us, and I said, that's ok, I don't want a bunch of credit checks noted on my credit report. He insisted that they were "soft" looks and that it wouldn't affect my rating. I finally (stupid me) agreed to let them at least try to find us a better rate. Guess what? A week later I checked my credit rating and there were over a dozen "hard" looks at my credit history, and my FICA score dropped 20 points! This can't be disputed or "explained away." They lied to our faces about it. Period. When we finally did get the financing issue settled, we got the paperwork signed. We bought the extended warranty because the mileage on the vehicle was 75K+. We probably wouldn't have bought a high mileage car without thinking we had a warranty. Next, it took 4 tries to get a crack in the windshield fixed that was incl w/sale of car. I kept making appts, and the guy would either not be there or tell me he didn't have time to fix it. Next: they sold us an invalid extended service agreement. We found out only when trying to make a claim. Several months go by, and we have an issue that needs fixed, so we took it into them to have it inspected and fixed, per our warranty instructions. After having the car for several days, they end up telling us that they can't find what's wrong, but they agree something is wrong, and to just "keep driving it until it gets worse." WHAT! But of course they still charged us for the inspection. About 2 weeks later, we get a letter in the mail from them that the warranty plan we bought is not valid for cars over 60,000 miles, so it is no longer valid. Why would they sell it to us in the first place, then!! So now we have to go back in again and get this straightened out. Every step of the way has been nothing but frustration. I will do everything in my power to warn anyone I can not to do business with these guys. They are exactly why dealerships get a bad reputation. I have bought cars at several other dealerships in Reno, and I pretty much never even talk to them again once the papers are signed. This has been a nightmare!!! More