Tom Dolan's Reno Mazda Kia

This car buying experience was my first and sure to be the worst ever. I had 10 grand to put down towards a car, and had the exact model, features, color that I wanted all ahead of time with my research the worst ever. I had 10 grand to put down towards a car, and had the exact model, features, color that I wanted all ahead of time with my research done on the car. I went in and signed on a price I thought was good, according to Edmunds, and gave them my $500 deposit. They said they would order the car for me. After a couple weeks, I called, nothing had been done. They also started changing their story on whether or not I would get the price we agreed on and also the financing! A couple more weeks passed and they still didn't order the car and then kept trying to get me in a different car. The 0% financing was about to end, so I did some research on other dealerships around Reno. Found one outside Oakland, Diablo Mazda with the exact car I wanted. I called for internet sales, within 15 min, we agreed on a price, he emailed me a confirmation of what we agreed on. I flew out the next day, put down the 10grand, signed a 0% loan, and drove the car home all within 3 hours. The dealership in Reno is a complete joke, they missed out on what should've been the easiest sale ever. I also ended up saving an extra $2000 by going to the Diablo dealership! They do not have any of the xx dealer fees that exist in Reno for some reason. Avoid Reno Mazda. More

Very friendly and helpful! Took their time with me to make sure I was 100% happy with the sale. Lance and Eddie were knowledgeable in sales. Mike was helpful in financing. I love my new KIA! It came with make sure I was 100% happy with the sale. Lance and Eddie were knowledgeable in sales. Mike was helpful in financing. I love my new KIA! It came with a great warrenty. I would recommend making a visit to KIA/MAZDA when you are in the market for a new car! More

I recently visited Renomazdakia.com to look into the 2010 Kia Sorento. After browsing the webpages for Reno Mazda Kia I decided to take the next step and call for more information. I was transffered to the Kia Sorento. After browsing the webpages for Reno Mazda Kia I decided to take the next step and call for more information. I was transffered to the Internet director named *Nate Tenney* who answered a number of questions I had. He then had one of his Internet Salespeople return my call and introduce themself.(Alfonso was very polite) All in all my experience with Nate and his internet staff was tremendous, although the end result didnt yield a purchase, I would definately recommend this dealership in the future. Thank you! More

I have given this rating because Basically, this dealership has given us the worst auto purchasing related experience in our lives. My wife was trying to trade in one of the cars and at the beginnin dealership has given us the worst auto purchasing related experience in our lives. My wife was trying to trade in one of the cars and at the beginning everything was ok, they even bought us Frosty's from Wendys Anyway, we went over the details and payment information and had the finance guy try to sell us and insult us while he was doing It, an additional warranty even though the car already had one on it. and other than that, all was well. The next day they call and ask if my wife could bring in her proof of income, so she did. And so for about two weeks everything was ok. Then we get a letter and a call saying that we would need a co-signer if we wanted to keep the lower rate. The co-signer thing wasn't going to happen so I called and told them and they said that I would need to bring the car back and I did. I had to wait about an hour for them to get me back my trade and when I got it back home, I noticed that there was some things missing, including my license plates, cup holder insert and headlight covers. All of these items were in the car when I gave it to them as a trade, but for some reason, when I got it back they were missing. Along with a Cigarette lighter. So I spent 3 weeks calling and leaving messages and not having phone calls returned. I eventually got back one plate, but it wasn't the one with the registration sticker on it! I was told by a family member that they once traded in a car and somehow discovered that an employee at the dealership was using their old plates on his car. I had just paid the registration on the trade in April, So I got really mad and called for a manager 3 times in one week. The kicker is that the third time some moron from reno KIA called me and was trying to be all nice and asked me "so I hear you are in the market for a new KIA" I was so mad when I heard this, I let it all out on this guy and the next day I get a call from this useless guy named Greg and he says he will call me tomorrow at 10am. We'll see... even if this works out, PLEASE DO NOT SHOP OR BUY FROM RENO MAZDA-KIA. save yourself the headaches and being lied to. More

Sales manager lied to us about credit check process. We went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better ra went in pre-approved for a loan with our credit union. We did not want to pursue other financing. They kept insisting that they could get a better rate for us, and I said, that's ok, I don't want a bunch of credit checks noted on my credit report. He insisted that they were "soft" looks and that it wouldn't affect my rating. I finally (stupid me) agreed to let them at least try to find us a better rate. Guess what? A week later I checked my credit rating and there were over a dozen "hard" looks at my credit history, and my FICA score dropped 20 points! This can't be disputed or "explained away." They lied to our faces about it. Period. When we finally did get the financing issue settled, we got the paperwork signed. We bought the extended warranty because the mileage on the vehicle was 75K+. We probably wouldn't have bought a high mileage car without thinking we had a warranty. Next, it took 4 tries to get a crack in the windshield fixed that was incl w/sale of car. I kept making appts, and the guy would either not be there or tell me he didn't have time to fix it. Next: they sold us an invalid extended service agreement. We found out only when trying to make a claim. Several months go by, and we have an issue that needs fixed, so we took it into them to have it inspected and fixed, per our warranty instructions. After having the car for several days, they end up telling us that they can't find what's wrong, but they agree something is wrong, and to just "keep driving it until it gets worse." WHAT! But of course they still charged us for the inspection. About 2 weeks later, we get a letter in the mail from them that the warranty plan we bought is not valid for cars over 60,000 miles, so it is no longer valid. Why would they sell it to us in the first place, then!! So now we have to go back in again and get this straightened out. Every step of the way has been nothing but frustration. I will do everything in my power to warn anyone I can not to do business with these guys. They are exactly why dealerships get a bad reputation. I have bought cars at several other dealerships in Reno, and I pretty much never even talk to them again once the papers are signed. This has been a nightmare!!! More

after writting two checks to cover our down payment of 1500 and giving them 100 dollars cash. they had promised not to cash either check for 30 days. the first one for 500 not to be cashed till feb 26 2 w 1500 and giving them 100 dollars cash. they had promised not to cash either check for 30 days. the first one for 500 not to be cashed till feb 26 2 weeks away. well 3 days after leaving the dealership our bank informs us that we had bounced a check for 500 and now owe the band 30 dollars. after hearing of this i called the dealer ship but everyone was busy. i left my number and still haven't hear from the salesman or the finance guy. i.ve called repeatedly but no replies. we even have copies of the checks and the statement that checks would not be cashed before said date. i'm almost ready to just drive over leave the car and tell them to kiss my xxx. More

I recently traded in my car for the new Kia Borrego since it had three row seating. These guys told me everything I wanted to hear including that they would use my company for some of their marketing solutio it had three row seating. These guys told me everything I wanted to hear including that they would use my company for some of their marketing solutions, and this came from the owner himself "Terry". Feeling excited about the deal and a firm handshake from the GM and Terry the owner I purchased the car. The next day I left a message for their finance guy as well as a message for the sales men. Three days go by and not a single return call so finally I stopped by and they said they had papers for me to sign so I told the GM and the Assistant GM "Lou" that I thought it was extremely unprofessional that no one would return my and that I was reluctant to purchase the vehicle if this was the type of service I could come to expect from their dealership. The GM got pissed and started a debate with me and then stormed off. I told them I wanted my 2005 Audi A6 back and the deal was off. The AGM stated that the sale was final and that I was now stuck with the car. I should also mention that my contract with them also states that I must get my oil changes through them in order to keep the offer of new tires for the life of my ownership as long as I get the oil changed at their dealership so I scheduled an oil change (for $36.00) and sat there waiting for 1.5 hrs before I finally asked them where my car was and they stated that it hadn't even made it into the shop yet! I was pissed since I had made an appointment and was there at 9 A.M.. I think this is their way of getting out of that free tire offer, they xxxx you off so you never come back. F*xx THESE PEOPLE! More

I paid 3000.00 down signed the papers and went homw and looked at my paperwork. They never put my 3000.00 on my principle. It's as if I never gave them the money. The loan I got from them gets bigger as looked at my paperwork. They never put my 3000.00 on my principle. It's as if I never gave them the money. The loan I got from them gets bigger as I pay it down. I even pay 100.00 more then my payment. I think this place is to run through mexicans and pour people. They are very disrespect when you question them and they badger you and make threats to take my car away because Im asking questions. More

I left Reno Mazda Kia with a newer but lesser Mazda3 model. Two weeks later I was told to come back in to finalize our deal. They conjured up a new deal that was twice the interest rate I had walked o model. Two weeks later I was told to come back in to finalize our deal. They conjured up a new deal that was twice the interest rate I had walked out with. I told them I was not signing that deal and wanted my car back. Unfortunately for me, they sold my trade-in and essentially forced me to sign a new deal. A month goes by and I'm getting calls from my old trade-in's bank saying I'm 28 days late on the payment. So, i made two payments on a car that had been "sold" and was not in my possession! Unreal. Anyway, it has been 3 months and I still don't know to whom i am making new payments. No one at the dealership will return my calls or even answer for that matter. I sent a demand letter and that was a joke to them since none of my demands have been met. I'm still in the process of figuring out what to do about this but in the meantime i would not EVER recommend this dealer. I was told I was a xxxxx when i got frustrated about the whole thing by the dealership manager. Just a bunch of jerks who want to screw people over. More

I would rate this dealership beyond negative because this place is a rip off, dealers and manager take advantage of young people buying cars like me, but thanks guys I'm twice wiser now when it comes to buyi place is a rip off, dealers and manager take advantage of young people buying cars like me, but thanks guys I'm twice wiser now when it comes to buying a car, but I'm sure not coming to buy another car from you guys ever again in my life and I wouldn't recomend your dealership to anyone, because what you've done to me before is enough and very wrong. I bought a used car mercury mystic there and I wasn't satisfied with the car for one day and I was trying to return it to get a new car for the same price and the dealer and the manager wouldn't exchange it because I bought the used car the same price like it was new, the dealer didn't have a conscience to tell me that the car was over price, what a rip off. I made a very big mistake coming there, it made my life xxxx. I can't believe people would do anything to get money, heres what I can tell you money is not everything, its the trust that counts. Please don't ripped off young people like me who are innocent on buying cars. God is watching us always remember that. More