Tom Dolan's Reno Mazda Kia

Dishonest Greed It is clear that D O L A N S' business model is a strong marketing campaign to advertise how wonderful they are, to bring consumers in for business. It is clear that D O L A N S' business model is a strong marketing campaign to advertise how wonderful they are, to bring consumers in for business. However, when the consumer, as in my case, comes to their property hoping perhaps to become part of the family as they advertise, I found the family to be dishonest for greed. Its not about vehicles at Dolan, its about how they can deceive you with Little lies to take advantage of your hard earned money. To add credibility to my evaluation, go in there and ask what those pink forms are for in the sales office, you know, the ones to help them from selling a vehicle and then documenting the wrong VIN number. Now is that a salesperson mistake or an issue of lazy management? Or ask them about the "extended warranty" for the vehicles computer, which turns out to not be an extended warranty, but a service plan where you have to pay a deductible. Or ask to sign up for the Premier maintenance plan which is more expensive than paying for your maintenance as you go. Turns out Premier is legally the name of the company sponsoring your maintenance you pay for, not the type of maintenance you get. In other words, Premier is the name of the company you pay for 5 years of maintenance upfront. What you get is only oil changes and tire rotations. Nothing else for 5 years. You pay extra money on top of this plan for air filters, etc. The only thing Premier about the maintenance plan is their bank account. Or even better, go express a concern to Mr. D O L A N., you know the GM. Observe him surfing his cell phone while you express your concern to him. Must have been nice to be born with daddy putting a silver spoon in his mouth. Every time I see D O L A N S commercial, I think to myself... hey that's false advertisement, cause in real life he doesn't talk to you, he surfs on his phone. Or go in there talk to a sales rep about buying a vehicle, likes Travis, then tell him that you are going to go and shop around. See how quickly Travis will call you while you are shopping around. He will call you fast which is good and appropriate. But after you buy a vehicle from Travis and call and have a question about your vehicles' modern technology, see how fast he will call you back then. In my case never, after leaving him specifically a voicemail. So they have a different standard calling you before you buy a vehicle than after you buy a vehicle. Or call and talk to the secretary and get a complete run around of voicemail, that person is not there, etc. Or go buy a vehicle there and observe how well Steve the maintenance manger coordinates with the sales office. You see, when any business only cares about getting your money, this is what consumers get. What they fail to understand is honesty and competence will gain the business more profit over the long haul. More

Outstanding Customer Service! Prior to going to the dealership, I received a phone call from Geovani Thompson, a salesperson working at dealership. He told me that there were some Prior to going to the dealership, I received a phone call from Geovani Thompson, a salesperson working at dealership. He told me that there were some good deals to be had. We discussed what type of deals, and I told him that I would be at the dealership tomorrow morning. He asked if we could meet while I was there and I told him that would be OK. I met Geovani and he presented himself well. First impression was excellent, so I asked him about the deals he had mentioned. Before long, he was showing me and my wife some certified pre-owned cars on the lot. Within 15 minutes we were inside the dealership discussing purchasing one of the cars. Geovani explained the procedures in regards to purchasing the car. He was very professional and knowledgable and explained fully the intracacies and workings of the vehicle. He easily answered any question we had. Bottom line, Geovani represented the dealership very well. In our opinion, he is a definite asset to the company. Thank you.........mike & donna Rooney p.s. we purchased the car and we love it! More

first time buyer @ dolan auto group and very unhappy! first Mr Kameron Konold make me signed two different contract, whit two different monthly payment and two totally different APR%, not only that i sign first Mr Kameron Konold make me signed two different contract, whit two different monthly payment and two totally different APR%, not only that i signed and finish all the paper on the car of the night of 12-26-14, and notice the remote are missing so i have to go back let Hubert little know is missing, so I drove the car on the night of 12-26-14 with full tank of gas and the mileage is 36,979, i only take the car home in sparks and back to dolan kia for the remote, after five day waiting on the day of 12-31-14 i got the car back remote alarm fix but the car is been use, the mileage is 37,043 after five day, thank you Mr hubert little for the best deal, the car are dirty and you guys put the best extra miles, hopefully people and stay away in dolan auto groups. first time to buy here and never again!!!! More

Best Customer Experience To Date Because I lease and change vehicles every 3 years or so I have been to many, if not most all of the dealerships in town at one time or another. That s Because I lease and change vehicles every 3 years or so I have been to many, if not most all of the dealerships in town at one time or another. That said, there is only one other dealership out of them all that I have done business with that made the transaction so easy and seamless and set the bar extremely high. I honestly would not have thought that another dealership and sales team could have met this standard, much less raised the bar. I stand corrected as Dan managed to do this with ease and raise the bar even higher with my transition from a 2012 Kia to a 2014. I don't think I could have had a better experience had I planned it out myself. - extremely fast email communication, accurate and to the point - above and beyond in every way possible (email & in person) - made sure everything was taken care of on 'my schedule' vs. what was 'easy' - checked-in throughout the finance portion to verify all remained in-line/as agreed - everything was 100% accurate; all t's crossed and i's dotted throughout - made sure I was given a ride back to work and made it a point to let me know the minute car was ready to take delivery on (over 2 hours sooner than promised. It was not a slow day at the dealership on this day so that was not the reason for the fast turn-a-round) - verified I knew & understood all of the equipment & features between the 12' and 14' - hung around into the evening so I could take delivery of the car and continued to stay through getting service setup for my first oil change - introduction and communication between myself and the rest of the staff as needed so I never felt as though "the deal was done, vehicle specialist disappeared" - kept other customers updated and let them know they were still a top priority. Juggled each customer individually (not an easy thing to do) yet made each of us feel as though we were the only person in the dealership and that our time was both respected and of value - ....sure there are many more For Dan, this may simply be 'what he does' and it comes natural - that is great! I believe that customer support and service is a major key to success in any business and we are losing it in many ways throughout all industries both internally and externally in organizations big and small. Dan has proven otherwise and I can only hope that his dedication is recognized and becomes infectious throughout the Dolan Auto Group as well as in and outside of other industry and businesses! In closing; again, I very much appreciate all of the time and effort Dan put into my deal and I hope that his efforts and dedication to customers is recognized throughout the Dolan Auto Group. I look forward to doing business again in the future! More

Great Experience Everyone was great at the dealership! They got us in and out quickly and smoothly! Would definitely recommend them to anyone!!! Great experience th Everyone was great at the dealership! They got us in and out quickly and smoothly! Would definitely recommend them to anyone!!! Great experience throughout the process!! More

Outstanding Experience. Alfonso, Brian and their team set me up with a New Car of my dreams, literally. I am Grateful beyond words, and I would like to add that I feel bless Alfonso, Brian and their team set me up with a New Car of my dreams, literally. I am Grateful beyond words, and I would like to add that I feel blessed to have received such a Fine Car, and such Caring Customer Service! More

Got our dream car The wife and I shopped around the Reno area for a 4 cylinder SUV. After test driving a RAV 4, Rouge, and Honda CRV, we rolled onto the Mazda lot. Th The wife and I shopped around the Reno area for a 4 cylinder SUV. After test driving a RAV 4, Rouge, and Honda CRV, we rolled onto the Mazda lot. The misses didn't really want to look at Mazda, but I insisted. We were greeted quickly by a nice young man named Jose, and his boss Alfonso. We were asked what we were looking for, and were shown a VERY nice Gray Mazda CX 5 Grand Touring with all the bells and whistles. The car is for my wife, so she drove on the test drive. Jose guided us out to a side road and away we went. The test drive took us on a beautiful country road with great corners and some good straightaways. The wife was all smiles. Of the 4 test drives, Mazda smoked the other makes. We left the car there and came home to discuss all pros and cons of the cars. Easy decision.... MAZDA. We came back 4 days later and Jose pulled a brand new one (6 miles) off the back of the lot. After haggling with them over price, and signing the mountains of paperwork, we now own the car of our dreams. Ask for Jose, he is a good kid, and strives to deliver top notch service. More

"Dynamic Team" Thank you "Ali" and Sal for making the car buying experience a non-pressure, thoughtful, and 'kudos' to Ali for the OUTSTANDING financing work for Thank you "Ali" and Sal for making the car buying experience a non-pressure, thoughtful, and 'kudos' to Ali for the OUTSTANDING financing work for me! DOLAN Mazda/KIA changed my negative past car buying experience into a joyous one! They went "above and beyond" for my car purchase. Oh, by the way... I went in set on buying a Mazda and ended up purchasing a Subaru, so again no stress and my car needs were answered...ONE STOP! Thank you! More

nice salesman They were nice, felt overwhelmed, wasn't ready but I think I got a good deal more. Than I wanted to spend bit great car kia forte They were nice, felt overwhelmed, wasn't ready but I think I got a good deal more. Than I wanted to spend bit great car kia forte More

Amazing Everything!!! Just purchased my first car from this dealership!! Being a first time car buyer Dan Wagner was very accommodating, and made me feel comfortable throu Just purchased my first car from this dealership!! Being a first time car buyer Dan Wagner was very accommodating, and made me feel comfortable through the entire process. At no point through our interactions did he portray the stereotype of a "car salesman". The first reason I decided on this dealership is because my wife bought her first car here and whenever we bring her car in to be serviced the service department goes above and beyond. The service department does a great job of walking you through what needs to be serviced, what it will do for the car, and then they are additionally accommodating by suggesting the things that absolutely need to be serviced at that particular time and what things can wait until the next service in case you are trying to stay on a certain budget. The second reason for coming to this dealership is they have an amazing selection of pre-owned vehicles with very fair pricing. I researched used cars and dealerships around the Reno/Carson City Area and this dealership had the best prices on used vehicles around. My experience with everyone on the Dolan Mazda Kia team was exceptional and the next time I'm in the market for a car I will be going back here. Whether you're looking for a new or used vehicle I definitely recommend this dealership to anyone in the Northern Nevada Area. More