Tom Dolan's Reno Mazda Kia

Great experience, Checked the internet for a Kia Sorento, found one that caught our fancy. Stopped in to look and took 3 days to consider, went back and bought it. Th Checked the internet for a Kia Sorento, found one that caught our fancy. Stopped in to look and took 3 days to consider, went back and bought it. Thanks, Duane, Ali and David, you guys were great! More

best experience EVER Started looking back in November for a new car on their website. Found exactly what I was looking for- a beautiful Mazda3 i Touring- and started wo Started looking back in November for a new car on their website. Found exactly what I was looking for- a beautiful Mazda3 i Touring- and started working with Cinthia Felix. .. She was AMAZING! She went WAY above and beyond. With me being 250 miles away I was prepared for a horrible lengthy back and forth experience but thanks to her excellent communication and planning the actual car I wanted was waiting for me with an experienced salesman - Giovanni - at the front door with a smile and a handshake... ON A SATURDAY! Everything was perfect. No surprises with pricing or financing which was awesome considering my credit challenges. Which brings me to Matt in finance. This guy is a true asset to the Dolan team. He was swamped as it was a Saturday & he was the only one working on contracts... I was in & out with a better rate and smaller monthly & down payment than we had settled on before I made the trip with my sister in law- who decided to buy a very nice Kia SUV after seeing how easy & professional these guys were to deal with. It's obvious that these people love what they do & they do it better than any I've dealt with in the past. Giovanni followed up with us on several occasions after the sale to make sure we were happy, and Cinthia did the same. I needed some help today- 5 months later- and Cinthia actually remembered me by name! Between her & Matt they saved me a 500 mile round trip over some service contract issues that were really not even their concern and had nothing to do with Dolan Mazda. I can't say enough good about these people honestly. They didn't have to go so far out of their way to help but they were happy to do it and that's why I felt the need to write this lengthy but honest review. Because of these 3 people I will be a customer for life and recommend them to everyone I know. Thanks again guys! Rebel & Family More

Won't honor free service given at time of of purchase. Was given three free oil changes when I purchased a used car. Went to get the last oil change and was told it was expired. Really! Supposed to get thr Was given three free oil changes when I purchased a used car. Went to get the last oil change and was told it was expired. Really! Supposed to get three oil changes in one year!? Could have told me on the phone when I made the appointment. Waited till I drove all the way out there to tell me it was expired!? Wasted my time and gas. Classic bait and switch. More

Best Buying Experience EVER!! Our salesperson, Travis, and the General Manager, Hubert, were both super helpful and friendly to work with. Of all the cars I have purchased, this wa Our salesperson, Travis, and the General Manager, Hubert, were both super helpful and friendly to work with. Of all the cars I have purchased, this was by far the best experience I have ever had!! I would definitely recommend anybody that needs a care to go see them!! More

Never ever go here Kia is a horrible place to get your car fixed, they have had my car for over two weeks and there's been no progress on it. They told me it would be do Kia is a horrible place to get your car fixed, they have had my car for over two weeks and there's been no progress on it. They told me it would be done in one week and still no car. Every time I call to see what's even going on with the car they never have an answer all they can tell me is they will call me back then never call. So when I call them they make it seem like I'm bothering them. They have horrible customer service and the second I get my car back If I ever do I will NEVER EVER take it there again!!! More

Don't believe a word they say. They bought a car from me on Saturday,February 21st. Alfonso Seoana promised me they would pay off my loan and I would have my check on Monday, Februa They bought a car from me on Saturday,February 21st. Alfonso Seoana promised me they would pay off my loan and I would have my check on Monday, February 23rd. Monday came and went (no check), Tuesday they were not returning my calls. They took their time paying off the loan. Now they say I can't get the money they owe me, until they get the title from the bank. I checked with my bank and they are going to send out the title on March 12th (hopefully). That will be over 3 weeks before I get the money they owe me. I have no car and no money to buy another car. The sad thing is my wife and I left the dealership feeling pretty good about this place. But that opinion went screaming down hill after we found out all they did was lie and make excuse after excuse. STAY AWAY FROM THIS PLACE. More

Great experience and an amazing deal My girlfriend and I purchased a new Mazda CX-5 yesterday. The entire experience was fun, no pressure, and much less time-consuming than we had anticip My girlfriend and I purchased a new Mazda CX-5 yesterday. The entire experience was fun, no pressure, and much less time-consuming than we had anticipated. Dan Wagner, our vehicle specialist, was a fun, no-nonsense, Low pressure, great salesman. The entire staff were excellent at providing us a great deal, on a great car. Highly recommended! More

Nice Experience They listened to my needs and worked with what I was looking for in a vehicle. They were always available,polite and happy to help. They listened to my needs and worked with what I was looking for in a vehicle. They were always available,polite and happy to help. More

Exceptional dealership with a hard working and friendly team I was recommended to purchase a used car from the Dolan Auto Group and to work with Dan Wagner. I had initially called Dan to cover my options and he I was recommended to purchase a used car from the Dolan Auto Group and to work with Dan Wagner. I had initially called Dan to cover my options and he was very professional and courteous on the phone. He took my information and called me back within minutes to give me my price range and the best for me. I went to the dealership the next morning and was greeted by Dan almost immediately and he had already picked out a car that he thought I would like. I immediately knew this was the car for me because he picked something out that I told him I wanted for my kids and I. Dan was patient with me and made sure he was helping me the entire way. Alfonso worked very hard with the financing company to get me approved because I do not have the best credit and he was on the phone until he could get a firm approval. Once approved, David was very friendly and got me quickly through my paperwork. This team of professionals went above and beyond my expectations every step of the way! I will always come back to this dealership for any of my future car buying needs! Thank you! More

Exceptional Quality, Courtesy and Expertise of professionals Exceptional Quality, Courtesy and Expertise of everyone we met and worked with yesterday. This includes Dan Wagner, David Ellison, Kameron, Hubert, an Exceptional Quality, Courtesy and Expertise of everyone we met and worked with yesterday. This includes Dan Wagner, David Ellison, Kameron, Hubert, and the other fine gentlemen we met while test driving, financing, trading in our own vehicle and purchasing our new vehicle. I have never had such a pleasant experience at a Dealership. Mr. Dolan's staff of experts should be commended on making our experience wonderful. I have already recommended this dealership to seven people this morning, and will continue to do so in the future. Thank you for a fine professional upscale experience. Sincerely, John and Tammy Kinsley More