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Tom Dolan's Reno Mazda Kia
Reno, NV
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
March 05, 2025
Excellent service for my Miata. Normal service, full safety check. Plus factory recall update. This was done with a very thorough inspection at arrival; an estimate for the servi Normal service, full safety check. Plus factory recall update. This was done with a very thorough inspection at arrival; an estimate for the service that was accurate. Completed in a most timely manner. In addition a navigation system correction is needed and a recommendation/estimate that is accurate was provided. More
by Zipron5
Employees Worked With
Aaron (service)
February 14, 2025
I am very impressed with the level of customer service provided by Dolan Mazda. They make sure to take care of their customers. While waiting for an oil change on my car I was offered drinks, snacks, an provided by Dolan Mazda. They make sure to take care of their customers. While waiting for an oil change on my car I was offered drinks, snacks, and even asked if I needed a ride somewhere. They made sure I was notified as soon as my car was finished and even washed it. I recommend Dolan Mazda for their excellent service. More
by LQUINES26
Employees Worked With
Vanessa service
January 09, 2025
Steve in the Service Department helped me get the 5000mile oilchange/tire rotation completed on my 2024 Mazda CX50 but, after 4 months the Stargard still doesn't work. The Salesmen at Dolan Mazda nee 5000mile oilchange/tire rotation completed on my 2024 Mazda CX50 but, after 4 months the Stargard still doesn't work. The Salesmen at Dolan Mazda need to stop selling the Stargard product if it can't be activated on a CX50. More
by gcottle
Employees Worked With
Kyle Lemberes Sales, Steve Thayer Service Advisor, Luis Vega
November 01, 2024
I had the first maintenance and tire rotation completed on my CX50 at this dealer. They completed the job with the correct parts and knowledge about Mazdas. Aaron and Kyle in Sales know a lot about new car on my CX50 at this dealer. They completed the job with the correct parts and knowledge about Mazdas. Aaron and Kyle in Sales know a lot about new cars and are very helpful. More
by gcottle
Employees Worked With
Aaron Imfield
March 28, 2024
Traded in my 2017 Kia for a preowned 2019 Sorento all online. I did my research first for the trade in value for my old vehicle. Kia was right in line with the trade in values I found online. Made an app online. I did my research first for the trade in value for my old vehicle. Kia was right in line with the trade in values I found online. Made an appointment to test drive the Sorento, and we decided to buy it. There was no haggling about the trade in price. We bought our original Kia from Tom Dolan's that why we went back to them. This dealership does not work on commission so there is no trying to upsell. Ben was our contact for this purchase, and he was more than helpful and knowledgeable. All in all a great experience. More
by hobbytarleton1136
Employees Worked With
Cody Paxton, Ben Westby
March 27, 2024
I had a very poor experience yesterday, unfortunately. I test drove their 2016 Mazda 6 manual with the salesman, then spent a half hour afterwards in the manager’s office, going over the CarFax and servi I test drove their 2016 Mazda 6 manual with the salesman, then spent a half hour afterwards in the manager’s office, going over the CarFax and service records of the car. I clearly expressed interest in the car, asked the manager about the cabin noise to which he said their tech can look at it right after his lunch. I said that at most I might ask for consideration in the price for needing to fix the cabin noise and touch up some chips on the front. I expressed again that I am serious about the car, exchanged phone numbers with the salesman, asked to be contacted about it and that I might just want to have my mechanic look at it quick as well, all of which they both indicated that was fine. There was a brief mention that their Fernley store had called, but no other follow up had happened from that store. I did not hear anything right away, so I texted the salesman a couple hours later to check in and reemphasize our interest, and then called an hour later as well, but no return call. A half hour later, the salesman texted back that they could not a tech to look at it and that Fernley had picked it up as soon as I left. After further probing, he told me that Fernley had sold it but they have plenty of other cars, and this after telling him I had set up the appointment with my mechanic for the next morning. And even after replying to the salesman that I was disappointed by the experience, I got no further reply. Trust is a critical part of the customer relationship, and this was all too casually tossed aside in this experience. Had I known that Fernley was coming for it, I would likely have put money down to hold the car while ironing out the rest of the details. More
by Rob
Employees Worked With
Decline to list names
December 30, 2023
The service was excellent. I was told it might take a week to find the problem with my car as it is an RX 8 but they had it ready the very next day. All washed clean and ready I was told it might take a week to find the problem with my car as it is an RX 8 but they had it ready the very next day. All washed clean and ready to take on the freeway! More
by Zooomama
Employees Worked With
Service with Steve
