Tom Bush Mazda

Always top notch sales & service at Tom Bush. I highly recommend them…five years in a row in my book! recommend them…five years in a row in my book! More

wrote:I am I am writing this letter today to commend the wrote: I am I am writing this letter today to commend the staff at Tom Bush Mazda. My college age son owned a 2018 Mazda 3, a car he really enjoyed. wrote: I am I am writing this letter today to commend the staff at Tom Bush Mazda. My college age son owned a 2018 Mazda 3, a car he really enjoyed. Unfortunately he was involved in an accident over the recent holidays and his car was totaled. The fact that neither he, nor his girlfriend received anything more than minor bruising was a testament to the safety features of this vehicle and the reason that we opted for a newer version of the same model. Upon arrival at your dealership we were greeted by Scotty Hawkesworth who immediately put us at ease and was a total professional. I am one to ask questions, lots of questions and Scotty stayed in constant communication with me, addressing all of my questions, impressive. Well, we decided on a 2022 version of the Mazda 3 but, due to current events, it was not scheduled to be in the port of Jax until January 20th. We understood that it could be a week to 10 days after that before the car was actually ready to drive off the lot and as our car insurance covered a rental vehicle until only the 19th and my son attends UF and lives in Gainesville, we were in a bind. I relayed our problem (not your problem, ours) to Scotty and although we all knew the car would not even get to the port until the 20th, and could be much longer before it was actually ready for pick up, he told me not to worry and that he’d be back in touch. Although a nice sentiment, moms do worry and I was. The day we returned the rental car, Scotty was actually able to finagle a loaner car for us and saved the day. Then, Scotty really nailed it by putting a rush on getting our car prepped and only a single day after the ship hit the port, my sons new vehicle was ready to pick up at your dealership, amazing! I have worked in numerous industries over the years and one common thread they all have is adherence to top level customer service, so I have high expectations and can be critical when adequate service is not being rendered. Scotty was patient, listened to our needs and requests and did not try to pressure us into anything we did not want, nor need. I am so happy my family selected your dealership, as the service provided by Scotty and the rest of the Tom Bush Mazda family was amazing. I would, and will, recommend your dealership and know exactly where I will make my next vehicle purchase. writing this letter today to commend the staff at Tom Bush Mazda. My college age son owned a 2018 Mazda 3, a car he really enjoyed. Unfortunately he was involved in an accident over the recent holidays and his car was totaled. The fact that neither he, nor his girlfriend received anything more than minor bruising was a testament to the safety features of this vehicle and the reason that we opted for a newer version of the same model. Upon arrival at your dealership we were greeted by Scotty Hawkesworth who immediately put us at ease and was a total professional. I am one to ask questions, lots of questions and Scotty stayed in constant communication with me, addressing all of my questions, impressive. Well, we decided on a 2022 version of the Mazda 3 but, due to current events, it was not scheduled to be in the port of Jax until January 20th. We understood that it could be a week to 10 days after that before the car was actually ready to drive off the lot and as our car insurance covered a rental vehicle until only the 19th and my son attends UF and lives in Gainesville, we were in a bind. I relayed our problem (not your problem, ours) to Scotty and although we all knew the car would not even get to the port until the 20th, and could be much longer before it was actually ready for pick up, he told me not to worry and that he’d be back in touch. Although a nice sentiment, moms do worry and I was. The day we returned the rental car, Scotty was actually able to finagle a loaner car for us and saved the day. Then, Scotty really nailed it by putting a rush on getting our car prepped and only a single day after the ship hit the port, my sons new vehicle was ready to pick up at your dealership, amazing! I have worked in numerous industries over the years and one common thread they all have is adherence to top level customer service, so I have high expectations and can be critical when adequate service is not being rendered. Scotty was patient, listened to our needs and requests and did not try to pressure us into anything we did not want, nor need. I am so happy my family selected your dealership, as the service provided by Scotty and the rest of the Tom Bush Mazda family was amazing. I would, and will, recommend your dealership and know exactly where I will make my next vehicle purchase Sincerely, The Gehm family More

The service was excellent!! Everyone involved went above & beyond to resolve my issue. I am totally satisfied! & beyond to resolve my issue. I am totally satisfied! More

We had a wonderful experience purchasing our Mazda CX-9 with John Stribling. From the moment we got there we didn’t feel any pressure, he was kind and well informed on the vehicles and listened to what we with John Stribling. From the moment we got there we didn’t feel any pressure, he was kind and well informed on the vehicles and listened to what we said and wanted. Beyond that, we were pleasantly surprised to find that they are not adding any “markup” on MSRP, which many other dealers were doing (we came close to purchasing at a few other places and when paperwork was printed it was 10k above for markup, which these places claimed everyone was doing). Once we decided we wanted to purchase with them, we quickly learned the rest of the staff was equally amazing. From the manger to the, service staff to financing. I highly recommend going there and seeing what they have to offer. More

Knowledgeable service writers. Easy to get an appointment. Competent mechanics. Quiet area to wait for your car being serviced. Car service to take you home and back if they need to keep your ca appointment. Competent mechanics. Quiet area to wait for your car being serviced. Car service to take you home and back if they need to keep your car all day. Free inspection of tires, brakes and almost everything else on your car to see if it needs anything else. Was glad they told me the battery needed to be replaced before I left there last year. More

Hello,Thank you so much the great service that was Hello, Thank you so much the great service that was provided. You always keep me updated on future repairs needed for my vehicle. That's the reason Hello, Thank you so much the great service that was provided. You always keep me updated on future repairs needed for my vehicle. That's the reason why continue to bring my car to Tom Bush Mazda for service.  All the staff is  always so couterous and professional. Myra Joshua. More

Repairs explained and amount of time it would take. Stayed in touch through out the process. Very happy with customer service support. Stayed in touch through out the process. Very happy with customer service support. More

Purchased my car from Ben, him and the entire team there from the sales manager to the finance team were great. Visited several dealerships and right now is not the best time to be buying a car, but they ac from the sales manager to the finance team were great. Visited several dealerships and right now is not the best time to be buying a car, but they actually worked with me here and I would recommend anyone looking for a new vehicle. Especially now when dealerships are charging 5k over the MSRP of vehicle. Go see them at Mazda, you won’t regret it. More

My experience with Kathryn and Mazda service as well as Torben was nothing short of excellent!! I am 100% pleased with what they were able to complete on my Mazda and would highly recommend the Mazda servi Torben was nothing short of excellent!! I am 100% pleased with what they were able to complete on my Mazda and would highly recommend the Mazda service department to anyone that has a Mazda that needs routine service etc. More

Excellent honest service from Ben Ollie and Brittany in Finance Finance More