Tom Bush Mazda

This experience was horrible with cash in hand because the company automatically stereotypes all customers as criminals or with criminal intentions. We, my long time coparent and I were coordinating th the company automatically stereotypes all customers as criminals or with criminal intentions. We, my long time coparent and I were coordinating the purchase of a new car for our daughter who is turning 16. The purchase was going to be made by the grandfather of the mother and we were just brokering the deal to be made with cash. In the beginning there were a few issues with identity and addresses not matching, so we had to clear those things up easily with verification. Maybe it might have raised suspicion but we went through all steps they had us do and moving forward. It was also brought to our attention at a later phone call with mother that because the mother came in sooner than expected to fill out paper needing completed, that it drew suspicion on the deal. This phone call the mother was hung up on and the GM said the deal was off. We were never communicated with on a 10 day hold for a check, we were never communicated with that they needed to speak to grandfather, and we were getting updates on the car on the service status that the seller told us to ignore and it was some automated bogus system sending us false updates. Poor communication, poor business practices to identify all customers as criminals. The judgement was made because in the beginning an employee made a comment about how they were almost scammed out of 80K deal. We gave them a personal check with check writers ID and they still didn’t trust us. This is horrible business practices by an absolutely disgusting versed GM who in phone conversations showed disrespect to my Fiancé. Needless to say, the GM and his arrogant and disrespectful attitude now has our 16 year old in tears. More

Sales Dept and Financial Services are exemplary. Thank you to Jose, Ken and Willy for your model professional and courteous Service. Thank you to Jose, Ken and Willy for your model professional and courteous Service. More

My mother in law and I have been searching for several weeks to find her the right car. From Jacksonville, to Albany GA, down to Tallahassee we had one common issue. Sales gimmicks. I was contacted by Ros weeks to find her the right car. From Jacksonville, to Albany GA, down to Tallahassee we had one common issue. Sales gimmicks. I was contacted by Rose Parnell at Tom Bush Mazda after inquiring for information for a new CX-30. The whole experience was refreshing from beginning to end. Rose was honest, knowledgeful, and considerate of our desire not to go back and forth on the price. Rose was fantastic, and actually knew her products too! I have bought several cars from Tom Bush in the past, and should have saved myself time and aggravation by starting with them. Joe in Finance was terrific too. Got us through the payment process, and presented us with several warranty choices to complete the sale, but never pushed too hard for us to buy coverage we didn't need or want. More

Always greeted at service counter. Full explanation of work being done. Updates as service progresses. Solid Customer Service Full explanation of work being done. Updates as service progresses. Solid Customer Service More

Rose was super helpful through the process of buying my new 2022 Miata, she was knowledgeable, funny and kind gal. Overall I’d recommend going to Tom Bush for any of your automotive needs. Joe in Finance w new 2022 Miata, she was knowledgeable, funny and kind gal. Overall I’d recommend going to Tom Bush for any of your automotive needs. Joe in Finance was hilarious and very talented at making sure at got the best rate for my purchase. More

After years of going from one lease to another, I finally made the decision to buy. Both David Geer and Joe have given me the best service yet at Tom Bush Mazda and Volkswagen. David was awesome over the made the decision to buy. Both David Geer and Joe have given me the best service yet at Tom Bush Mazda and Volkswagen. David was awesome over the phone and in person helping me with what was needed for the application process. It was quick and easy. Once everything was done with David, he introduced us to Joe. Joe was fantastic. He got me where I wanted to be with a payment and got me into my dream car! The process with him was fast, fun and easy! Highly recommend both of these two gentlemen to help you get into a new car. More

It was an excellente experience at TomBush located at Atlantic Blvd. My wife and I were shopping around for two weeks and finally we found a deal we felt comfortable with. Rose Parnell was very knowledg Atlantic Blvd. My wife and I were shopping around for two weeks and finally we found a deal we felt comfortable with. Rose Parnell was very knowledgeable, nice,and she did all possible to help us in the process. She was respectful about our offers, patient and had the best intentions of helping us walk out of the door with what we were looking for, and not what they wanted to sell. Daniel the manager, and Joe at Finance, they did a great job making sure to go through the process in a ver smooth manner. If you are buying a car, don't go anywhere else, save time and money, go with these guys. Keep going with the great customer service!! More

The people are very professional, polite, positive. The place is immaculate. Exceptional communications. Strong technology. Service work quality top notch and competitive price. The place is immaculate. Exceptional communications. Strong technology. Service work quality top notch and competitive price. More

Scott and his service team are amazing! Allen k was my advisor and was courteous and prompt with communication. Allen k was my advisor and was courteous and prompt with communication. More

Yesterday, I woke up decided it was time to buy a SUV, started shopping around and found one from Tom Bush. It had everything I was looking for and something I wasn't expecting, fantastic customer servic started shopping around and found one from Tom Bush. It had everything I was looking for and something I wasn't expecting, fantastic customer service. I dealt with Chris Dixon for sales and Brittany for finance and they could not have made it easier or been more accommodating. This dealership is STELLAR. Chris was easy going, friendly and worked hard to get my car to me (2 hrs away) the next day. Thank you Chris! They had better keep you - or let me know where you go - you are a fantastic salesperson and I look forward to buying another car from you in the future. Just a great experience! Highly recommend! More