Tom Bush Mazda

Come prepared and leave happy. We purchased a new CX-5. Our sales rep was very knowledgeable. He took us on a test drive and showed us a all of the features. It was because of that We purchased a new CX-5. Our sales rep was very knowledgeable. He took us on a test drive and showed us a all of the features. It was because of that test drive and the sales rep that we made a purchase. I liked that we were under no pressure to buy and we had a chance to weigh out our options. We came backs a few months later and met the same sales rep. He showed us the CX-5s he had in stock and we selected the one we wanted. The numbers is where I felt the dealer (not the sales rep) could do better. After going back and forth on the amount the car would sell for, the amount our trade in was worth, and the amount we would put down we finally came to an agreement. The difference was almost $4k. Talk about overpaying for something 😅. Bottom line, this is a great dealership and Samer Azzrak was a great salesmen for us who showed a lot of patients. But a dealer is still a dealer, they don’t have your best interest in mind. The dollar is still their bottom line and if you don’t come prepaired to haggle then you might be overpaying. More

Buying a new car with Gino Mantley was a breeze. I found my EIS on line and had to drive from Orlando to Jacksonville to make it happen. Working with Gino was so lovely. He kept his word, took care I found my EIS on line and had to drive from Orlando to Jacksonville to make it happen. Working with Gino was so lovely. He kept his word, took care of every detail and made my trade in experience actually enjoyable. I love my EOS. Thank you Volkswagan Jacksonville and thank you Gino! More

Need a Car My car began having issues so I spoke with Steve Garcia about getting another car. He helped me see exactly what price point I needed to be at to ge My car began having issues so I spoke with Steve Garcia about getting another car. He helped me see exactly what price point I needed to be at to get the car payment I wanted. He has been very helpful during this time, I have not found the exact car but I am sure he will. More

Great Service I appreciate the prompt, professional and friendly service I received from Steve Garcia. I was helping a friend find a vehicle and he called when he I appreciate the prompt, professional and friendly service I received from Steve Garcia. I was helping a friend find a vehicle and he called when he said he would as well as sending pictures of the car. Thank you. More

Highly Satisfied After an accident where my 2013 Mazda CX-5 was totaled. I was in the market for a new one. As always, I did my research online and found the perfect o After an accident where my 2013 Mazda CX-5 was totaled. I was in the market for a new one. As always, I did my research online and found the perfect one at Tom Bush Mazda. Branden was extremely helpful and made the process painless. I left the same day with a car I am in love it. They were so helpful and made me feel comfortable. Thank you also to Craig in finance who assisted me in completing all paperwork. I did not feel hassled or pushed into something I did not want. I highly recommend the team at Tom Bush Mazda. Especially Branden Towns. More

Cadillac I recently purchased a car from Steve Garcia and was very pleased with the professional friendly service provided from start to finish. I will refer m I recently purchased a car from Steve Garcia and was very pleased with the professional friendly service provided from start to finish. I will refer my family and friends. More

Looking for a Truck My wife and I were recently looking online for a vehicle when we found one that looked interesting. We were quickly contacted by Steve Garcia with a My wife and I were recently looking online for a vehicle when we found one that looked interesting. We were quickly contacted by Steve Garcia with a follow up e-mail which included all his information. He was very prompt and informative. Thank you! More

Horrible Waste of Time and Complete Incompetency CONSUMER BEWARE: There seems to be a common trend in that communication is a weak link at Tom Bush Mazda. I called Thursday to make a Monday appointme CONSUMER BEWARE: There seems to be a common trend in that communication is a weak link at Tom Bush Mazda. I called Thursday to make a Monday appointment with Benji for an oil change and a diagnostic of a sound coming from the suspension. I was asked if I could be there at 8:15am with my vehicle to which I said no problem. In bringing the car by I explained what the issues were and that I need the car by 2:00pm. Benji stated that the diagnostic fee would be $110 and when I asked what the criteria was to be charged she said she was not sure. It took her colleague stepping in to be able to get an answer which was if there was a problem, and I needed work done, as long as it was with Tom Bush Mazda, then I would not be charged the fee. I was ok with this but was perplexed on why Benji was unable to explain this and concerned on how $110 charge could not be told to me ahead of time. After leaving the car I called around 1:45pm and was directed to Benji's voice mail where I left a message. After not hearing anything, around 2:00 I tried again to see if I could get an update. From 2:00 to 2:25 I was put on hold and disconnected over 5 times. When I stated I wanted to speak to a manager the same hold happened. I have NEVER waited 45 minutes to speak to a maintenance department. I did finally got in touch with Benji around 2:30 and she informed me that they were not able to get my car in the shop at all. I asked her if she was kidding and she said unfortunately no. I asked to speak to her manager and to get some explanation on why I made an appointment and how a drop off differed from what I had if I clearly was not a priority. He stated that he did not have a good answer or an excuse. I cannot fathom the level of incompetency of this maintenance department. As a consumer I did due diligence and received nothing. This trend of communication problems does not seem to be going away. I called back to speak to a higher level manager and have yet to hear back after explaining my issue. I am fine with this but in addition to losing out on the maintenance of my vehicle, we will be purchasing our next Mazda from a different dealer. I hope this, with the other negative reviews warns others to not waster their time with them, and perhaps Tom Bush Mazda can figure out what their issues are and rectify them. More

Brett Sanders is awsome!!!!!! I can't say enough good things about Brett Sanders and Tom Bush Mazda. After totaling my 2015 Mazda 6, which I loved so much, it was time to get anoth I can't say enough good things about Brett Sanders and Tom Bush Mazda. After totaling my 2015 Mazda 6, which I loved so much, it was time to get another one. Making this my third car purchased from Tom Bush Mazda. Brett was very knowledgeable about the 2017 Mazda 6 he showed me. I am very impressed with all the nice upgrades the 2017 has. Let it be known, I will buy all my cars from Brett Sanders and Tom Bush Mazda. Lisa Read More

Great service Steve was super helpful, honest, and fair. He made it a great experience, was flexible with our time, and we never felt pressured. Overall it was a wi Steve was super helpful, honest, and fair. He made it a great experience, was flexible with our time, and we never felt pressured. Overall it was a win! More