Tom Bush BMW of Orange Park

My experience with Client Advisor Stephanie Vosburg was exceptional. She went above and beyond to find me my car of my dreams and treated me respect and made sure all my needs were met. She is truly a one exceptional. She went above and beyond to find me my car of my dreams and treated me respect and made sure all my needs were met. She is truly a one of a kind sales professional and I would buy another vehicle from her as well as recommend her to anyone looking to buy a vehicle now or in the future. Thank you Stephanie for my beautiful BMW 5X. More

If you buy a BMW here I strongly recommend finding another place for service. I've had 2 irritating experiences lately. The first was regarding my free oil change on my 2021. It took a while to ar another place for service. I've had 2 irritating experiences lately. The first was regarding my free oil change on my 2021. It took a while to arrange an appointment, so I reset the annoying reminder. Because I reset it, I was told I had to pay for the service. $162. Ok. You got me. The next was an oil leak on my 2014. The service advisor told me the valve cover and oil pan were leaking. $8,000. He recommended I just replace the engine. $12,000. I took it to Eurospec in Jacksonville. Turns out the leak was just the turbo oil lines. I suspect the service advisors are on commission. Maybe the mechanics too. More

Tommy seemed to read my mind with regards to what I wanted and needed done. He didn’t try to pressure me and advised me as to how long I could wait on certain work. I told him to take care of it all wanted and needed done. He didn’t try to pressure me and advised me as to how long I could wait on certain work. I told him to take care of it all at once. There was no pressure and the work was done quickly and neatly. More

Jennifer and the team did a fantastic job taking care of my car and helping me locate a reputable towing service. They were very helpful in their communication as well. my car and helping me locate a reputable towing service. They were very helpful in their communication as well. More

Excellent customer service and vehicle care beginning with Service Advisor Tommy and ending with video presentation of 35 point vehicle inspection. with Service Advisor Tommy and ending with video presentation of 35 point vehicle inspection. More

I had no problem getting an. Appointment at a time that was good for me and my service rep Tommy was very helpful in answering all of my questions . Appointment at a time that was good for me and my service rep Tommy was very helpful in answering all of my questions . More

I decided to buy the Certified preowned vehicle remotely, based upon certified inspection reports of the condition of the vehicle . Exterior condition report showed some scratches as to be expected remotely, based upon certified inspection reports of the condition of the vehicle . Exterior condition report showed some scratches as to be expected, the salesperson were said would be improved with the detailing/touch up to be completed. But NEITHER disclosed NOR repaired were a large gouge in the rear bumper and damage to all the wheel rims. The parts were noted on the inspection report as good with a check indicating they meet BMW guidelines and no comments regarding any damage to the wheel rims or rear bumper. I trusted the inspection was accurate and honest. When I arrived to pickup the vehicle the first thing the salesperson said was how the manager had wanted to raise the price by $2k on the car but she said she had already sold it at the advertised price. Then I inspected the vehicle and saw the undisclosed damage. I complained and the manager said I could pay $2k more to repair it. I said these problems weren’t disclosed in the reports and he proceeded to blame me for coming in that day, that there wasn’t time. When I said I would come back in a few days at the end of the week so it could be repaired and reminded him it wasn’t on the inspection report, he ignored the problematic discrepancy and said he said he wasn’t going to repair that without raising the price. CLASSIC BAIT AND SWITCH. Hopefully it’s worth the $2k to his pocket to lose credibility, trust and reputation. More

Ian Donnelly is very professional and I appreciated the customer care and attention he gave me. I loved the video from the service department customer care and attention he gave me. I loved the video from the service department More

Tommy is who my service tech is and he always under promises and over delivers, they always take care of me very quickly, they always give me a nice car to drive, they don’t do things unnecessarily, an promises and over delivers, they always take care of me very quickly, they always give me a nice car to drive, they don’t do things unnecessarily, and he’s just a nice guy to deal with. In a world where no one cares this BMW dealership goes above and beyond I’ve never had a car experience like this, I really love coming to the dealership so I really don’t mind if I have to service my car because I enjoy my time there. More

Service dept. is horrible. Waiting for 6 weeks for a part to repair a seat belt retention. I guess the car was due for service because it had 300 miles on it. No r is horrible. Waiting for 6 weeks for a part to repair a seat belt retention. I guess the car was due for service because it had 300 miles on it. No really. 300 miles and in the shop for six weeks and counting. Waiting on a part for six weeks in my opinion is beyond ridiculous. If your doing business in the US you should have replacement parts in the US. To tell me after six weeks you’re still waiting for the part from Germany is just another way of saying screw you to your customers . If you feel like waiting forever when you bring in your car for service then this the dealership for you. If you like driving loaner cars, again this is the dealership for you. If you’re more intelligent than me, go somewhere else!!! More