Todd Wenzel Buick GMC of Grand Rapids

This experience was terrible and they didn't seem to care!! This was on 28th street in Grand Rapids. I dont usually complain but people need to know! My experience was terrible and they ignored it after being This was on 28th street in Grand Rapids. I dont usually complain but people need to know! My experience was terrible and they ignored it after being told . I am definitely paying for going there! I was bullied , overcharged, and ignored!! The manger told me that he knows how to work numbers and that there was nothing I could do because they are the number one dealership in west Michigan. Well....unfortunately after telling them what happened....they said you weren't the only one he did this to and that he was fired. That is good he was BUT fix what he had done!! Instead they want to brush it under the carpet and make you pay!! I used to think customer service meant something!! I am now paying 3 or 4 times more for a vehicle that I dont like at all because in THEIR words "bought a lemon and paid to much" Why dont they take the loss to make it right instead of making it worse? I tried to tell the employees that called but they said " Sorry...I will take you off the calling list." What?? Listen and do something!!! More

Stepping around FIXING Told them the day that I tested the vehicle that the air was not working. He stated but the car needed to just warm up for it to get cold. The next d Told them the day that I tested the vehicle that the air was not working. He stated but the car needed to just warm up for it to get cold. The next day I drove it after I purchased it and it still wasn’t working and my car was veering to the right. I went there four times in six days which cost me a lot and gas. I was also told that they would call me to get some things repaired but they never called I can’t affect them all the time . I was now sent a text stating that I could go someplace and pay to have it the air fixed. My right passenger side tire is bald. It was running out of air so I went to discount tire they said ma’am you really need a new tire. That’s why It veered to the right. It was inspected they said for safety. Who was the one that inspected this??? I surely would not think that a bald tire would be safe on the road!!! I then stated when I was purchasing the car that I am a widow this is new to me I don’t know what I’m doing. Jacob it veered to the right. It was inspected they said for safety. Who was the one that inspected this??? I surely would not think that a bald tire would be safe on the road!!! I then stated when I was purchasing the car that I am a widow this is new to me I don’t know what I’m doing. Yes the car is as is but he should’ve said the air is not working oh you need a new tire and everything else etc. then I would’ve maybe question should I get this car?? Yes they have been courteous but I definitely think they rip you off they pretty much talk you into without giving you the option of gap insurance that you do not need which my car was 4400 with gap and everything else was 8800 ridiculous !!!!! I Would never ever recommend them again and I am a positive person and courteous person please do not deal with them unless you drive it off the lot and get 24 hours to check it out and have your mechanic look at would never ever recommend them again and I am a positive person and courteous person please do not deal with them and less you drive off the lot and get 24 hours to check it out and have your mechanic look at it!!! I’ve been dealing with this from Day One!!!!! I was going to give 5 star on customer Service, but my issues have not been met!! They continue to say their Busy!!! It’s Grand Rapids, not Westland!!!!! More

Very dishonest - they do not verbally disclose everything Do not go here! Very dishonest. They treat you like a dollar sign and tell you whatever you need to hear to sign that day. We have leased two vehicl Do not go here! Very dishonest. They treat you like a dollar sign and tell you whatever you need to hear to sign that day. We have leased two vehicles from them and was not told about the lease disposition fee of $495 either time and now are on the hook paying this. I realize we signed the document with that number hidden among many other numbers, but when I asked a manager if it was their practice to disclose this fee he responded confidently yes. My boss also recently leased a car from them without being told of this fee. So it seems like it is not their practice. We were also told we were getting a 20,000-mile lease which we did...with the 5,000 miles already on the vehicle included in the 20,000 meaning instead of the 10,000 a year we assumed we were getting we got 7,500 a year. Of course, this number is circled on our documents but this number was never discussed. Why would anyone agree to a 20,000-mile lease that included 5,000 that was already used before we took possession? When we asked to discuss all of these things we were just met with a sorry there is nothing they can do. I wasn't asking for them to say oh we will take care of everything and waive all fees but to listen to our experience and for us to say that we were clearly deceived and not told the complete truth is ridiculous. They clearly do not care about their customers or our business in the future. More