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Todd Wenzel Buick GMC of Grand Rapids
Grand Rapids, MI
24 Reviews
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Showing 24 reviews
December 17, 2024
On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rot Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!! More
by nicholassurman
Employees Worked With
Ashleigh Korfhage, Brad Plaggemars, Zachary McCormick, Nikole Forsgren
September 20, 2024
After leasing a Buick, I never received any GM Rewards. Called and texted several people at the dealership over a period of a few days about this issue. I never received a response until Shayla Kwekel ca Called and texted several people at the dealership over a period of a few days about this issue. I never received a response until Shayla Kwekel called me. Her job is just to deliver cars to customers. But she took it upon herself to contact GM and get my rewards. She is the best. Thanks Shayla. Tom Maring More
by Mugrump
Employees Worked With
Shayla Kwekel
March 26, 2023
I would not buy a truck from this place even if they were the last dealership on the face of the earth.....do not stop here,,,,do not buy here. Not an honest person at this place. Very crooked sales tactics, the last dealership on the face of the earth.....do not stop here,,,,do not buy here. Not an honest person at this place. Very crooked sales tactics,,,,,these people tried to hide $2400 on the bottom line that was not itemized out and it was for their silly paint protection that they insisted I had to buy because "everyone buys it because it automatically applied to every new vehicle that goes out their door" Do not buy here! More
by jcope5098
Employees Worked With
Kevin in sales
October 20, 2022
One of the worst service departments in west Michigan. Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is ho Stay away from this dealership for any warranty work. Their customer service is absolutely sickening and their lack of respect for their client is horrendous. Appointments are made verbally by the “Mike” but never entered so you are forced to wait as a walk in. Why even make an appointment in the first place. Spent 3 hours waiting on a headlight to be replaced. Also the rep who drove the car back had just smoke a cigarette and left the stench in my new vehicle. More
by Outraged client
Employees Worked With
Mike
April 16, 2022
Had a certified pre owned silverado all set up and negotiates on and once I walked in with cash and check in hand I was informed that the vehicle wa not cpo negotiates on and once I walked in with cash and check in hand I was informed that the vehicle wa not cpo More
by Smh at it all
Employees Worked With
William beger
January 13, 2022
Qi you brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesman.” And then… they don’t come. Instead you get friendly people who are not pushy. They’re helpful. They liste mentally for the oncoming “pushy salesman.” And then… they don’t come. Instead you get friendly people who are not pushy. They’re helpful. They listen. They’re accommodating. There was my experience with Todd Wendell Buick of GR. Darien Lawson and Devon Overhuel Took great care of us and walked out happily with a new car and great service. More
by Deann
Employees Worked With
Darian Lawson Devon Overhuel Jamie Walters
October 22, 2021
I had a wonderful experience at Todd Wenzel. They even brought my car down to me after servicing. Every person I interacted with made my car buying experience a good one. I will buy again from them. This brought my car down to me after servicing. Every person I interacted with made my car buying experience a good one. I will buy again from them. This is a professional dealership who understands the car buying process is stressful and does their absolute best to sell the car you want to you. The easiest way to sell something is to make it easy for the consumer to buy it. Todd Wenzel Buick GMC did this. I really appreciate their willingness to deal with me as a person not a number and make my car buying process so easy. Thank you! More
by Darrockstar
Employees Worked With
Jamie Walters
September 21, 2021
I worked with Darian Lawson at Todd Wenzel Grand Rapids. Darian was great super friendly and knowledgeable. Followed through without being pushy. Thank you Darian Darian was great super friendly and knowledgeable. Followed through without being pushy. Thank you Darian More
by Chris
Employees Worked With
Darian Lawson
June 15, 2021
Thank you Greg Haman for setting me up with a new lease today! Great,honest and kind man. Third time leasing here will lease again :) today! Great,honest and kind man. Third time leasing here will lease again :) More
by Weekley88
Employees Worked With
Ashleigh Korfhage, Brad Plaggemars
