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Tindol Ford ROUSH
Gastonia, NC
776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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776 Reviews of Tindol Ford ROUSH
July 25, 2016
Purchased My Used Pickup From Tindol!!! From start to finish my experience with Tindol Ford/Subaru was 5 Star all the way!!! From great online communications with Susan prior to my visit, t From start to finish my experience with Tindol Ford/Subaru was 5 Star all the way!!! From great online communications with Susan prior to my visit, to my onsite visit experience with Charles my salesman, to David in finance I couldn't have hoped for a better buying experience over all. I strongly advise anyone in the Charlotte/Gastonia area that is thinking about buying a new or used vehicle to give Tindol Ford a look. You won't be let down. I went in with preapproved financing with the best interest rate that I could find for a 60 loan and Tindol got me an even better rate in 20 minutes. More
by Chevy Man 2015
Employees Worked With
Charles, Susan Howell
July 24, 2016
No service after the sale One week after purchasing a new f150 I had a flat tire @ 300 miles on the truck. I found a small cotter pin punctured the tire in a non repairable are One week after purchasing a new f150 I had a flat tire @ 300 miles on the truck. I found a small cotter pin punctured the tire in a non repairable area. I called Tindol and spoke to Chad on a Saturday and since the service dept. was closed at the time, he said " bring it in Monday and we'll try to do something for you". When I got there on Monday, Chad starts with the service dept. is separate from us and they're under no obligation to do anything for me. To top that off they didn't even have a new tire in stock only three used ones. I even called the service dept before driving from Charlotte and was told "yes, we have three in stock". Now I was being told they would have to order one and come back the next day. I asked Chad again what they were willing to do for me now? I was told basically they could do nothing and I should have purchased their road hazard warranty for $400.00 when it was offered at time of sale. I really don't recall being offered that but for that price I would have turned it down anyway. So I went to Discount Tire and they contacted the tire manufacturer and explained the 300 miles, new truck situation. The tire manufacturer covered 50% of the new tire cost! Thanks Discount Tire for making an effort for your customer. I even purchased road hazard insurance for the other tires at less than $100. That's called customer service!! Shame on you Tindol Ford. I'll never be back because you've shown me no reason to come back! More
by Disappointed
Employees Worked With
Chad - Manager
July 02, 2016
purchase of our used truck All 3 gentlemen we dealt with were really curious and good at their jobs. Our salesman was very professional and located what we were looking for quic All 3 gentlemen we dealt with were really curious and good at their jobs. Our salesman was very professional and located what we were looking for quickly and saw that it met our needs. More
by Doug/Deb
Employees Worked With
Danny Bireley, Danny Grigg, and Finance man was older gentleman who used walker
June 23, 2016
2016 Explorer From the moment I started this process, Dave and Eddie were both wonderful! They went above and beyond to make the difficult situation of getting a n From the moment I started this process, Dave and Eddie were both wonderful! They went above and beyond to make the difficult situation of getting a new car after having one totaled an overall positive experience. They were patient with me while I made up my mind, honest with me about the process, and also gave me the ability to make a good decision by providing me with ample time driving the car I was considering. I am extremely thankful for the support that they provided. It didn't seem like just "another car purchase" to these guys. They took an interest in my situation, my family, and had my best interest in mind every step of the way. I was raised in a family of Ford owners, so it is definitely in my blood to continue this family trend. This is my second Ford purchase in the past 4 years and I could not say enough positive words about this dealership and the employees that work there. Thank you for everything! More
by jkrussell
Employees Worked With
Dave Bireley, Eddie Pittman
June 20, 2016
Excellent Salesman and Excellent Person! This salesman is the example to anyone that wants to purchase a vehicle. He has no pressure helpful approach to the automotive purchasing process. I This salesman is the example to anyone that wants to purchase a vehicle. He has no pressure helpful approach to the automotive purchasing process. I felt no pressure or obligation to anything. I didn't even purchase a vehicle until 6 months after I first met him and he treated me just as nice as when I walked away as when I came back. That is the test of not just a great salesman but a great person. Not once did he try to sell me something I didn't ask for. He also didn't want me to settle on something else because he knew what would make me happy as a customer. I have referred people I know to him several times already and will ONLY use him as my salesperson moving forward. I plan on getting another vehicle for my family in a few years and I hope he is still at this dealership and doing what he is good at, being a great and honest person. He has completely changed the way that I feel about the car buying process.....and that's for the better. FYI 2016 Mustang GT (fantastic car, highly recommend one!) More
by squigglyrulez
Employees Worked With
Mike Brown
June 14, 2016
Thank you so much! Loving my new Mustang! I'd like to thank Susan Howell for all the help finding me the exact Mustang GT I was looking for! I had a specific trim and color I was looking for a I'd like to thank Susan Howell for all the help finding me the exact Mustang GT I was looking for! I had a specific trim and color I was looking for and she was able to find it for me in another state and bring it in. She also was very helpful and always quick to get back to me even with my hundreds of texts! I'll be going back to Tindol Ford and to Susan for my next Ford purchase without a doubt. Thank you! -Ryan. More
by Ryangreene555
Employees Worked With
Susan Howell
June 12, 2016
Crooks Ok I got sold a lemon. These guys played my wife. I got a 30000 dollar used Volvo four or five things broken in car after being told by Scott and seve Ok I got sold a lemon. These guys played my wife. I got a 30000 dollar used Volvo four or five things broken in car after being told by Scott and several other tindol xxxxxxxx it's my problem. My advice don't buy from this stealership. More
by Chrisman398
Employees Worked With
Julie Petree, Scott Terry
June 03, 2016
2015 Roush Mustang I can't say enough good things about the team at Tindol and in the "Roush House". They are extremely honest folks who genuinely care about you gettin I can't say enough good things about the team at Tindol and in the "Roush House". They are extremely honest folks who genuinely care about you getting the vehicle you are looking for at the best price. I found several other dealerships that make similar claims but only Tindol backed it up 100%. Lyle and Tito are extremely knowledgeable about their products and did a fantastic job with both the deal on the car and the orientation with the car and its features. They took the time and gave 100% of their focus and attention to me as the customer the entire time I was with them. Worked with David Montgomery in finance and he was extremely friendly, fast and efficient, very pleasant process. Highly recommend Tindol! More
by RoushPower
Employees Worked With
Natalie Tindol, Lyle Sturgis, Tito Alvarado
June 01, 2016
Best car buying experience EVER! I recently purchased a 2015 Ford Fusion SE from Tindol Ford in Gastonia. I feel that I got a great car for a great price, not to mention the outstand I recently purchased a 2015 Ford Fusion SE from Tindol Ford in Gastonia. I feel that I got a great car for a great price, not to mention the outstanding service. James Slaga, my salesman, was extremely knowledgeable about his product and was a genuine pleasure to deal with. The finance guy, Anthony Metzelaars, was also a pleasure to deal with. An all around fabulous experience. Thank you all! More
by HappyFusionOwner
Employees Worked With
Anthony Metzelaars, James Slaga
May 29, 2016
2016 Ford F150 Sport Pkg purchase at Tindol FORD My first visit to Tindol I spoke with Dave Byerly and when I came back several days later Dave was not in and I met Mike Brown. Mike was quick to fin My first visit to Tindol I spoke with Dave Byerly and when I came back several days later Dave was not in and I met Mike Brown. Mike was quick to find the vehicle I wanted in his inventory. I told him where I had been offered the similar truck at another dealer and he worked to get the deal that I was satisfied with.. He was direct and to the point and worked hard to get the best finance rate for me. He went over the truck features and did a good job on the SYNC system. The finance manager was also very professional and I would recommend Tindol Ford and these guys to my friends and colleagues. Greg More
by cat equipment man
Employees Worked With
Mike Brown
