Tim Short Ford of LaFollette

Rodent hitchhiker After a panic call from my wife I picked up our 2014 Escape with severe vibration, shut off the fan motor to stop the noise and shaking, and took the After a panic call from my wife I picked up our 2014 Escape with severe vibration, shut off the fan motor to stop the noise and shaking, and took the vehicle to Short Redmond in Lafollette. The service writer took a description of the problem and assured me he would have it looked at as soon as possible. Within thirty minutes a technician returned stating that something was in or interfering with the fan motor, presumably a small animal. Later that morning he found a mouse had entered the ducting and found its way to the fan. After a cleanup of the area, check out of the fan, and a few sprays of air freshener I was back on the road. Service was friendly and professional with all persons involved being supportive. I will most likely return for future automotive needs. More

Wondrful We had a great experience. We have told everyone to go check them out. Mitch got us in a 2019 Ford Fiesta, we got to pick anyone on the lot. We had a great experience. We have told everyone to go check them out. Mitch got us in a 2019 Ford Fiesta, we got to pick anyone on the lot. More

2018 Ford Escape # Snowball I bought my 2018 Ford Escape on Memorial Day in 2018. It's extremely comfortable to drive, love the handling. I don't want any other type vehicle from I bought my 2018 Ford Escape on Memorial Day in 2018. It's extremely comfortable to drive, love the handling. I don't want any other type vehicle from here on out More

Bought a LEMON It took the mechanic 3 1/2 weeks to contact me to bring my car in after me calling weekly then he was rude about it. I didnt bring my car in cause I r It took the mechanic 3 1/2 weeks to contact me to bring my car in after me calling weekly then he was rude about it. I didnt bring my car in cause I really dont trust him. And there was no loaner vehicle available for me which is impossible cause my son is handicap and I need to be able to go to his school daily and dr appointments. The car takes off going down hill now without me pressing gas and that's after it revs to 4000rpms its scary. I loved this car when I first got it was so excited I did this on my own even though I was warned to not go to dealership without a man cause they would take advantage or sell you a piece of crap I try to always see good on people but I'm so disappointed in this purchase and scared to drive it. The transmission is not working correctly at all. But seems to not be important to anyone if I were to crash cause this car is taking off or worse ..my son cannot walk he has muscular dystrophy hes 190 pounds his legs dont work . So now I'm borrowing my sisters car cause the one I got made three payments on does not run correctly. More

Very satisfied I am very satisfied. I came in looking for a used work truck and they point me in they Wright direction. The dodge I bought runs perfect for what I I am very satisfied. I came in looking for a used work truck and they point me in they Wright direction. The dodge I bought runs perfect for what I needed it to. Otto's was very friendly and knowledgeable. He's made the whole process quick and easy More

My Car purchase Bryan Worley was my sales person and he was very friendly, a bit pushy toward the end of the sale. If there is a next time I will do what I wanted to Bryan Worley was my sales person and he was very friendly, a bit pushy toward the end of the sale. If there is a next time I will do what I wanted to do in regards to removing things from my trade in as things got left behind, got most but not all. I had one encounter with the service manager (can't remember his name) and he was very courteous and explained things to me that I had questions on. As for rating the used car It is much too soon as I haven't been driving it enough to give a honest report. More

Great experience Everyone at short Redmond was very friendly & I'm glad I picked them to do business with ,I absolutely love my 2018 Ford Fiesta! It's amazing on gas Everyone at short Redmond was very friendly & I'm glad I picked them to do business with ,I absolutely love my 2018 Ford Fiesta! It's amazing on gas going from Campbell county to Knoxville for work everyday More

2017 Ford Taurus Limited They were polite and courteous. The process was quick and efficient. Scott Stanfeild was help full and informative. He helped explain all the feature They were polite and courteous. The process was quick and efficient. Scott Stanfeild was help full and informative. He helped explain all the features of the car. We would buy here again. More

shockingly surprised and pleased I bought the TRUCK online when I picked it up. The sales manager has my truck cleaned inspected and changed my oil,and filter.. I had a safe trip I bought the TRUCK online when I picked it up. The sales manager has my truck cleaned inspected and changed my oil,and filter.. I had a safe trip home to Houston, Tx.. What more can I say. THANK YOU RICK More

2011 Ford Edge I bought the vehicle and three days later check ingen light came on and now I have to replace a cadalac converter, very expensive, thanks. I bought the vehicle and three days later check ingen light came on and now I have to replace a cadalac converter, very expensive, thanks. More