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Tim Short Ford of LaFollette
La Follette, TN
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 216 reviews
April 12, 2021
I loved the hospital and the service while other places where telling me a week wait ,just for an oil change Short Redmond ford got me in on the same day and got me done ..I would love going back there aga where telling me a week wait ,just for an oil change Short Redmond ford got me in on the same day and got me done ..I would love going back there again...Thank you guys. More
by jgrahamjr1
Employees Worked With
Ronnie
April 10, 2021
Our salesman Josh and his team went above and beyond to get us in the suv of our dreams. He was very personable as well as professional. I highly recommend Short-Redmond Ford of Lafollette TN. I’ve never b get us in the suv of our dreams. He was very personable as well as professional. I highly recommend Short-Redmond Ford of Lafollette TN. I’ve never been happier with a car purchase. More
by amber&john
Employees Worked With
Josh , Cliff Lane, James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
March 28, 2021
Thank you Roger Adkins for taking such good care of us. I’m loving my new Bronco!! Traded in my 2016 Mustang that was loaded but I just needed a change and more room. I’m not disappointed at all. Thank you I’m loving my new Bronco!! Traded in my 2016 Mustang that was loaded but I just needed a change and more room. I’m not disappointed at all. Thank you again ~Kristina from WV More
by Balserbabe
Employees Worked With
Roger Adkins
March 23, 2021
I wasted weeks trying to buy a car and nobody would work with me so when I tell you that these guys went above and beyond I truly mean that!! Thanks Charles for helping me when Nobody else would with me so when I tell you that these guys went above and beyond I truly mean that!! Thanks Charles for helping me when Nobody else would More
by Mduncan81
Employees Worked With
Josh, Charles Burchfield
March 04, 2021
I was looking for a very specific vehicle, and I found it through Autotrader at this dealership. The car is as expected and the deal was clear and smooth. One comment, the car was rather dirty inside, but th through Autotrader at this dealership. The car is as expected and the deal was clear and smooth. One comment, the car was rather dirty inside, but that is more for the previous owner to blame. More
by bmwm6
Employees Worked With
Anthony, Chris W.
March 04, 2021
I felt that they were very disrespectful, I had to call several times and still waiting for them to respond. I would not recommend this place to anyone for nothing several times and still waiting for them to respond. I would not recommend this place to anyone for nothing More
by thumpa55
Employees Worked With
Bryan Hoskins
February 23, 2021
Black and want be discriminated against. Come to Short-Redmond Ford. The Sale manger motto is take it or leave “we don’t fix problems with our used cars. If you don’t want it. . We just sell it t Short-Redmond Ford. The Sale manger motto is take it or leave “we don’t fix problems with our used cars. If you don’t want it. . We just sell it to someone else.” The management will call you after you complain to make excuses about why you got bad service. “They only human”. “They make mistakes.” But it’s not a mistake when someone treat you differently because of your color. More
by dixonsk
Employees Worked With
Chris W., Bryan Hoskins
February 02, 2021
I researched online a 2018 Hyundai Sonata. While searching I found the perfect 2018 Sonata Sport —- white. I went to Short Remond Ford to see this vehicle. While there I relayed to the salesman, Wil searching I found the perfect 2018 Sonata Sport —- white. I went to Short Remond Ford to see this vehicle. While there I relayed to the salesman, Wilcox that I wanted the dealership sticker removed. I put down $500 to hold the car and promised to be back for it. I and Wilcox were in contact in the meantime and also reminded him that I wanted the sticker removed. A few days went by with me reminding him about the sticker removal. Anyways on the day I set up to go get the vehicle and sign papers, the sticker was not removed. Wilcox states that every car in the lot must have the sticker on it until it is sold. Which was weird to me because he knew I wanted it and I wanted that sticker removed. So while my wife and I were signing for the car and taking our money although we heard quite clearly that there was an issue with the trunk and they needed to look at it. So they were aware of the issue with the trunk and instead of making us aware of the issue, they let us continue to sign. We didn’t know until later that the issue with the trunk was on the car that we were in closing buying. So they knew and they didn’t stop the closing. So we finished signing and came out and were told about the issue. As it turns out the car was severely damaged when they removed the sticker. And in my opinion there were gouges that were already there, along with mew damage to the paint. I say that there was old damage along with new damage because there were gouges under the sticker which looked like was hastily covered with white paint. It looked like white out was used. The new damage was obvious because it was bare metal where the paint was scraped off. I was pissed off. A great looking car was reduced greatly because of that whole spot. They covered up old damage (prove me wrong) and also made new damage. The dealership is an hour away from me and I don’t have a car and I’m dependent on others for rides. Wilcox said we can 1 of two things. Refund us (thanks for telling us before we closed) or take it home and have the damage fixed at a later date. Uh what? I wanted my money back. So I don’t know who it was but the big boss said he didn’t blame us and he would feel same way. And he was very Nonchalant about the situation and he didn’t even offer to lower the price or do anything at all. And I now know why. That car was relisted the next day. So I’m writing this to inform people to check under the sticker. I don’t like being lied to and deceived, which is how I felt while there. Buyer beware! More
by A Adams
Employees Worked With
Wilcox
December 02, 2020
every one there is nice and very business like i was every one there is nice and very business like i was treated fairly and with respect, they took me to the service department which i know every one t every one there is nice and very business like i was treated fairly and with respect, they took me to the service department which i know every one there. great company More
by lloydbrine
Employees Worked With
James Brafford, Chris W., Bryan Hoskins
