Tim Dahle INFINITI

My first review was removed which is uncalled for! I am still dealing with the awful experience these people have put me through!! DO NOT PURCHASE A VEHICLE FROM TIM DAHLE!! PLEASE READ THIS SO THA I am still dealing with the awful experience these people have put me through!! DO NOT PURCHASE A VEHICLE FROM TIM DAHLE!! PLEASE READ THIS SO THAT YOU DO NOT FALL VICTIM OF DECEPTIVE DEALERSHIP PRACTICES!!! Not only has this been the worst experience I have ever had purchasing a car, and now it has it has been turned into an ongoing nightmare. I started at their Used Car Center and ended up buying the car at Tim Dahle Infiniti, which should have been a red flag that they were selling me a crappy trade-in. I will start by cautioning anyone purchasing a vehicle from these thieves to ask for the sales documents to be printed because they will sneak in things you did not agree to in the USB drive and claim you viewed it by adding your electronic signature to it! I was sold a car that broke down 2 hours after I purchased it and was never made aware that it was under an open recall for engine failure, the document stating this was snuck in with the sales documents. I also discovered fees and charges I did not agree to purchase. The fees show as follows: Theft Protection $299.00, Accessories/Option WFM $179.00. That is $478 in fees that I should not have been charged!! The purchase of this vehicle occurred on July 15th, 2023, and I am still without a car and no answers from Tim Dahle. The salesman Lukas Coomer lied and used what I should have recognized as tacky salesman tactics, but unfortunately, I did not. I thought I was dealing with an honest dealership and fell victim to a scam. The car he claimed was so reliable that he would “sell it to his grandma,” broke down just 2 hours after I purchased it. It has been at the Hyundai dealership next door since August, 2023, waiting on an approval from Tim Dahle to replace the engine that was denied under what I was told was a warranty and then a recall, and finally a goodwill cla. The sales floor manager Erik Tovar, who promised to “make it right,” suggested I go to Hyundai and demand they repair a vehicle that Tim Dahle knew had engine issues. I asked for my money back the day I returned the vehicle and regret ever agreeing to them supposedly getting the car repaired. I was excited that I had finally saved enough money to purchase a vehicle out right and these people, stole the 8K I worked hard to save and took advantage of a single mother and her 16 year old daughter. I hope this review spares anyone from experiencing what I have at Tim Dahle. Update: After paying an attorney to contact Richard H. Madsen II, who apparently is their attorney to try and work out a deal I was accused of refusing to not compromise because I wanted all of not close to all the money I paid for a car I never had in the first place. Their compromise was to keep the car given me $5K and force me into financing a car with less than 65,000 miles that would qualify for their forever warranty! Interesting how a compromise on an $8,300 cash sale turned into them benefiting even more and forcing me into a loan. Their allegations start with a lie, and I'll attach proof. I purchased the car on a Saturday and returned it on the following Monday, and that's when Erick texted that he took the car in to Hyundai. Perhaps their attorney needs to get his dates straight and suggest they have a 24 hour number to return crap cars on Sundays! WHEN THINGS GO WRONG, BECAUSE THEY WILL! THIS DEALERSHIP WILL NOT WORK WITH YOU, AND THEY WILL SCREW YOU!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THEIR REPUTATION. STAY AWAY FAR AWAY! More

Friendly service. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited. More

Thank you Carson and team for repairing my car and keeping me informed of what was being done in the process. I plan on returning in the very near future for other repairs and maintenance. I had so keeping me informed of what was being done in the process. I plan on returning in the very near future for other repairs and maintenance. I had so much peace at mind when my car was there. Thanks again! More

Yasoub was kind and helpful. He was able to take $200 off for me. I came from Cedar City and that was very helpful. Also, Lucas arranged a Lyft for me, to pick me up from the shu He was able to take $200 off for me. I came from Cedar City and that was very helpful. Also, Lucas arranged a Lyft for me, to pick me up from the shuttle stop in Midvale. Great people to work with. More

Amazing service and very thorough would definitely recommend to any Infiniti or Nissan vehicle owner customer recommend to any Infiniti or Nissan vehicle owner customer More

Carson did a great job of working with us and researching our extended warranty on our car. our extended warranty on our car. More

I initially had a positive experience at the service center. They offered a loaner car, which was helpful. However, when I learned my warranty wouldn't cover everything and my out of pockets expenses we center. They offered a loaner car, which was helpful. However, when I learned my warranty wouldn't cover everything and my out of pockets expenses were around $3,000. This was more than I anticipated, so I decided to have the work done elsewhere. Unfortunately, the service rep, Jacob, seemed unhappy with my decision. He informed me I would be charged for the technician's time diagnosing the issue. His comment about needing to "feed their families" felt unprofessional and pressured me. Jacob sent me a bill for almost $1,000 for the diagnosis alone, which was significantly higher than the advertised $220 fee. I had to speak with the manager, John, to resolve the issue. Thankfully, John was understanding and reviewed the situation. He rectified the mistake and honored the original diagnosis price. While I appreciate John's intervention, the overall experience left me disappointed. That's why I'm giving a 3-star review. More

I will never come to this dealer ship again because they replaced my cars transmission for 17,000 dollars still is having problems. 375 for warranty alignment and they don’t even align it because my string replaced my cars transmission for 17,000 dollars still is having problems. 375 for warranty alignment and they don’t even align it because my string wheel is still off and didn’t fix it More

I haven't bought a car in quite a while, due to an unfortunate situation I was in the market. I was told to go to Tim Dahle for the lifetime warranty. So that's where I went. They said the lifetime wa unfortunate situation I was in the market. I was told to go to Tim Dahle for the lifetime warranty. So that's where I went. They said the lifetime warranty is "free" however, they charge $1900 at closing to make sure "it's good to go." They also sold me on a 5 year warranty (bumper to bumper) for another $3500 and said wear and tear is not covered. Two days after buying this car I had to fork out $800 for new tires. They said I have fog lights, I don't. They kept saying "ya, we'll find out for you and we'll look into that." They didn't. They didn't even fill the gas tank (this one is minor, but it was annoying to leave from buying a car and having to fill the gas tank). It just shows the lack of care that went into this. They wouldn't budge on ANYTHING at all. I have a 824 credit score, and they were going to set me up with a bank at 9% interest. I told them to check my credit union, because that is xx. It came back at 7%. I wish I had gone on here before buying the car. I wouldn't have gone through them. They are crooks and didn't deserve my business. We'll see how they treat me in future. Maybe I'll be able to update this post to something better, but as it is right now- Never again will I go through them. More

It was clean and nice. It was not high pressure. It had a nice selection of cars. It was not high pressure. It had a nice selection of cars. More