Tidelands Ford

Tidelands Ford performed a multipoint inspection on the 2020 Lincoln Navigator we purchased for them. Which means they inspect that the car is there and then put it on the lot to sell. After purchasing 2020 Lincoln Navigator we purchased for them. Which means they inspect that the car is there and then put it on the lot to sell. After purchasing I discovered a nail in my tire. Took it to my local Lincoln dealership which always does a general check on everything at the 25,000 mi mark. My air filters were filthy. How is it I have bought a used vehicle that went under a multipoint inspection and take delivery with nasty filters? When we requested Tidelands replace the filters they gave us the run around. Save with Dave lied to my husband about checking with the service manager. After hours of waiting to hear back we realized the service manager was out for the day. Then Save with Dave told us we dirtied the air filter by driving it from FL to NC and back the weekend before. Or that the dealership I currently was at was duping me by showing me an older air filter just to get me to pay. In the end, I wasted hours waiting on my vehicle because Tidelands refused to correct their mistake, and ended up paying for new filters on my just purchased used vehicle. Shady dealership. Shady sales team and management. Shady service department. More

absolutely awesome, very helpful. super professional, excellent service. I bought a truck in South Carolina and I live in Florida, that should say it all! super professional, excellent service. I bought a truck in South Carolina and I live in Florida, that should say it all! More

I was traveling here from PA and somehow my 2019 F150 had a small but annoying oil drip. Called Tidelands and Brian told me to bring it in that afternoon. As suspected it was a failed O ring on the drain p a small but annoying oil drip. Called Tidelands and Brian told me to bring it in that afternoon. As suspected it was a failed O ring on the drain plug that my hometown Ford dealer didn't replace just a few thousand miles ago. I was appreciative that Tidelands fit me in on Friday afternoon on a holiday weekend (Presidents Day) and solved my problem for the price of a new oil; change. Thank you Tidelands Service! More

Great people to work with! Buying a new van was seamless and service about all was outstanding seamless and service about all was outstanding More

Mr Moree and everyone in the service department was phenomenal! I met him Saturday and told him about Beach Ford saying that it would be about $1500 in parts alone to fix my Collision Avoidance sensor. phenomenal! I met him Saturday and told him about Beach Ford saying that it would be about $1500 in parts alone to fix my Collision Avoidance sensor. I drove the 27 miles to Tidelands and he fixed it in a matter of an hour with no parts needed. I will be a regular customer there now, even though the other dealership is 1.3 miles from my house! Worth the drive to get a reliable and honest repair ! More

Both the salesman and office manager took their time with me from the test drive to purchase. This is my second purchase of a vehicle from Tidelands. me from the test drive to purchase. This is my second purchase of a vehicle from Tidelands. More

Very pleasant and professional experience. I was kept informed when the vehicle would arrive at the dealership and when it would be ready for pick up. informed when the vehicle would arrive at the dealership and when it would be ready for pick up. More

Buyer beware!! If you plan on purchasing any used vehicle from any Higginbotham Automobiles dealer, Mercedes of Jackson, Tidelands Ford Lincoln, Mercedes-Benz of Collierville. I purchased a used Mini with 60 from any Higginbotham Automobiles dealer, Mercedes of Jackson, Tidelands Ford Lincoln, Mercedes-Benz of Collierville. I purchased a used Mini with 60k miles for my daughter. After a brief discussion with John Clairmont the Internet Sales Manager, we decided on a price and got the purchase underway. I told John I couldn’t make the trip there as I was out of town for a couple weeks but wanted the car shipped to my daughter. He said that the car needed to be inspected and detailed and then he would have it shipped. He explained that the “$400 bill on the deal sheet was part of the internal service part of there used car inspection, oil change, rotate tires and nitrogen service in tires”. I asked after this service if the service tech found any issues. His response was “No sir they did not. I spoke with the master technician (Matt Daniels) that performed the used car inspection. All is well.” Three days later the car was driven down by an employee with another following. I guess this is how they ship cars. When the car arrived, my daughter and wife met the driver and mentioned the car sounded loud. The driver’s response was that he asked about this before he left but was told that it was fine. After I received this info, I told my wife to take it to Mini of Jacksonville and have a complete inspection done since I was starting to doubt the car was really inspected. I contacted John Clairmont the next day via text and told him about the loud noise and we were taking it in to have it looked at. His response was “We stand behind are used car inspection on our vehicles. I am sure it is fine” The Mini dealership said the alternator’s bearings were going out and pointed out a transmission gasket leak as well as a leak at the oil drain plug. $3300 in repairs! I sent the video from Mini with the issues along with the quote to John and his response was “I understand you feel like we should be responsible for this, but you bought the vehicle as is. We will not cover the cost of us” I then reached out and left a message with the General Manager for some guidance at this point. I then brought the car to a local private shop (I didn’t want my daughter stranded on the side of the road) and had the alternator replaced at a lower cost at which time they pointed out the black oil they drained so they could replace the oil plug. It’s hard to believe oil would turn black from the fresh oil change that was done before it left their dealership. After no response from the General Manager, I called back and found out he quit. I then asked for the next person in charge and was routed to BD Banks, Sales Manager. He told me that they do a safety inspection which verifies the car runs and drives as well as brakes properly, they DO NOT inspect anything else. So, the information from the Internet Sales Manager was false. The next day BD Banks called and said if I get the car brought to them, I would receive my money back but they wouldn’t cover any repairs or expenses. So basically, it would cost me $1000.00 plus driving the car 300+ miles with someone following me so I can return home. At this point I was given the pleasure of exchanging emails with Joshua Bauer, Vice President of Retail Operations Higginbotham Automobiles. He basically had no empathy and told me I should have purchased their extended warranty. Still to this day, I have not asked for any compensation, However, I would expect a reputable company would offer some kind of assistance and own up to their false information. I have since brought the car back to Mini and had the transmission gasket replaced. I would expect this kind of customer service from a small no name dealership, but Mercedes, Ford, Lincoln??? Is this what customer service has come to? I work for a high-end custom home builder and own a small electrical contracting company, in my 20+ years of doing business, I can’t image trying to treat any of my clients this way. Especially over a $12k car. My reputation means more than trying to make a few dollars. Bottom line, if you do plan on purchasing a used vehicle from these dealerships, I would STRONGELY recommend taking the vehicle to a real mechanic and have it inspected by someone that knows what they are doing. Don’t trust the big name on the front of the building. More

I drove from Little River, SC to but my car from Dave Clayton period. Dave is honest sincere and excellent follow thru. He always works very hard to get the consumer the best deal possible for your trade Clayton period. Dave is honest sincere and excellent follow thru. He always works very hard to get the consumer the best deal possible for your trade. More

Just bought my Maverick a week ago and couldn’t be happier with it. Such a great experience at the dealership. Everyone was so kind and happy to help. It’s a great truck and well it’s just perfect. Th happier with it. Such a great experience at the dealership. Everyone was so kind and happy to help. It’s a great truck and well it’s just perfect. Thank you to the crew at Tidelands Ford Lincoln. You are the best. More