Thoroughbred Nissan

Best Dealer Experience Ever! My experience at Thoroughbred Nissan was excellent! I had visited other dealerships, so I had a recent comparison, and what I found at Thoroughbred N My experience at Thoroughbred Nissan was excellent! I had visited other dealerships, so I had a recent comparison, and what I found at Thoroughbred Nissan was the best service and products of any that I visited. Spencer was particularly helpful. I contacted them over the phone and was able to text Spencer when I was on my way. When I arrived, the car I was interested in was already pulled forward and ready to go. He was friendly, knowledgeable and gave me the space to make my decision. More importantly, he didn't pressure me or up-sell me in any way. I dealt with David (who was great and very fast!) in their finance department and met multiple managers. The best part was that they actually let me leave without the full payment because I forgot my checkbook! They didn't bat an eye. Overall, I was highly impressed with everyone I met, I enjoyed my time in their very professional and new feeling facilities, and most importantly, I love my new car! Thanks Thoroughbred Nissan! P.S. Go on Saturday for the free barbecue. It was delicious! More

Great Dealership I dreaded going to a dealer, but my experience with Thoroughbred Nissan couldn't have been better. From first Internet contact, the salesman was imme I dreaded going to a dealer, but my experience with Thoroughbred Nissan couldn't have been better. From first Internet contact, the salesman was immediate in getting back to me. He was so pleasant, patient and helpful even though what I thought I wanted kept changing. Everyone I dealt with at the dealership made buying a car a pleasant experience for me. I am more than satisfied with the car I bought, the price I paid and the service I received. More

Above and beyond service! So I've been looking for a car for the last 8 months at about 9 different dealerships in town. 2 of the times the dealership sold the cars before I ha So I've been looking for a car for the last 8 months at about 9 different dealerships in town. 2 of the times the dealership sold the cars before I had a chance to finish the paper work. Luckily through my internet search I came across Thoroughbred Nissan and met with Lenny, he was easy to talk to and really listened to my needs. I could have saved 8 months of looking! Also RJ in finance was great at explaining the numbers. Thanks again guys! More

Best Dealership Car Buying Experience since 1985 2015 Nissan Murano SV FWD Cayenne Red/Cashmere Cloth Our last several car purchases have been private transactions, and for good reason. I have sc 2015 Nissan Murano SV FWD Cayenne Red/Cashmere Cloth Our last several car purchases have been private transactions, and for good reason. I have scars going back over 35 years in dealing with car people. It had been many years since we have been on a dealership's lot to purchase a vehicle. I did a lot of online research and decided this time we were going to do things differently: our way. We would not accept deception (lies), play games, or be called names. We were going to do this via electronic communication or not at all. We wanted our only visit to the dealership to be for taking delivery of our new vehicle. Thoroughbred and one person, Michelle Lipinski, allowed us to achieve all those goals. I emailed eight Nissan dealerships in southeastern and central Arizona. We heard back from all of them. After expressing our intent to factory order, half the dealerships ignored us including, in our opinion, Thoroughbred. Two dealerships informed us they wouldn't/couldn't order a Murano. Only two dealerships were willing to factory order. We wanted to get Thoroughbred Nissan into the mix, as I had read good reviews. For over two weeks, my several emails (direct to a person and through Thoroughbred's website) and many attempts at live chats seemed to have been lost in cyberspace (disregarded?). On literally my last try with Thoroughbred, Michelle Lipinski picked up my live chat. That changed everything. I sent an email with a link from Nissan's website with our build to three dealerships asking for a line-itemized out-the-door quote to include all fees, sales tax, and licensing. Only Michelle Lipinski at Thoroughbred Nissan did everything we asked, giving us a written detailed quote, and offered a fair price as well. An old salesperson's adage is the first person to speak--loses. Michelle made the first offer and Thoroughbred won. After Michelle emailed us the Murano arrived, we set an appointment to take delivery three days later on April 10. Michelle turned over most of the delivery process to a salesperson. It appeared to us that either or both the paperwork and the Murano were not ready. They did have the Murano well detailed. Sara did take the time to explain the technical aspects of the vehicle and got the Bluetooth connected to the iPhone. Robert, Thoroughbred's sales manager, allowed us to park our other vehicle at the dealership all weekend as we took a trip in our new Murano, more good service. We thought it was strange that the people at Thoroughbred kept congratulating us. We spent a lot of money for a durable good that will only depreciate over time. We didn't achieve anything like win a race or get married. It happened so often we felt uncomfortable to the point of being irritated. We would have felt much more important if Thoroughbred's staff had thanked us for our business, which the owner did in a letter. Overall, delivery was a good experience, although a bit slow. Thoroughbred did not have the dealer installed interior accent lighting option completed on delivery. Through Michelle, we returned three weeks later (we live in Sierra Vista) in conjunction with travel from Tucson International Airport. Thoroughbred gave us a ride to the airport, installed the lighting, kept the Murano for a week (no parking fees), got us from the airport, and had the Murano detailed. That is great customer service! A quote I found from W. Clement Stone struck a chord with me: "Sales are contingent upon the attitude of the salesman - not the attitude of the prospect." Michelle worked through my initial obstinacy and built a good relationship. Throughout the process, Michelle did not play games; was sincere and patient; respected all our wishes; made us feel important; and was very businesslike in her comportment. Without Michelle Lipinski, Thoroughbred Nissan would not have gotten our business. Michelle Lipinski at Thoroughbred Nissan made us feel we got a hassle-free fair deal. The last time we felt that way was almost 30 years ago, when we took delivery of our factory ordered 1986 Ford Ranger. That small dealership in rural Iowa that sold only one make of vehicles was also family-owned and operated. Does that sound familiar? More

Not happy I bought a car on dec 15 2014 ,worse experience I ever had. The salesman showed me the car , nice guy then he pawned me off to another salesman that d I bought a car on dec 15 2014 ,worse experience I ever had. The salesman showed me the car , nice guy then he pawned me off to another salesman that didn't care about me. After that the salesman couldn't close the deal he ran up and down the stairs 3 or 4 times to talk to his boss. I never seen the person with the final decision, the whole process sucked. I,m afraid to go back for my free oil change, next car I will probably go to Phx for. More

Happy Throughbred Customer Purchased my truck in 2007 and ever since, I have always had the best treatment by the service team. Its a great feeling to know that me and my vehic Purchased my truck in 2007 and ever since, I have always had the best treatment by the service team. Its a great feeling to know that me and my vehicle have a Great team taking care of us. More

Great Dealer They made my purchase experience great. Everyone was friendly, helpful, professional and knowledgeable. After the purchase, I was introduced to the They made my purchase experience great. Everyone was friendly, helpful, professional and knowledgeable. After the purchase, I was introduced to the service and parts people so I would know who to speak with when the time came. Their prices were fair and they went out of their way to find the vehicle that I wanted. I would totally recommend them for your next purchase! More

service David was an excellent person to deal with. He has a lot of patience and is very easy to talk to. I would deal with him and Thoroughbred Nissan anyti David was an excellent person to deal with. He has a lot of patience and is very easy to talk to. I would deal with him and Thoroughbred Nissan anytime. My overall experience was great. I also want to give a big shout out to all the people at the desk at the entrance to the showroom. They were very pleasant. Thanks to all for a very good experience as a first time buyer. More

Kimson and Tim were totally Awesome Kimson was superb with the financing of my new car, and Tim was great at showing me all the features of my new Nissan Altima! I wasn't looking for a Kimson was superb with the financing of my new car, and Tim was great at showing me all the features of my new Nissan Altima! I wasn't looking for a new car... but I got one and I am so happy with my choice. Thank you More

Zach made buying my car from a distance easy and enjoyable! I've only ever bought one other new car and that was in 1988. My last used car was 2006 Nissan Altima bought in 2008. It was my first Nissan and an a I've only ever bought one other new car and that was in 1988. My last used car was 2006 Nissan Altima bought in 2008. It was my first Nissan and an absolutely wonderful, economical and reliable car which I passed on to my daughter. I had been thinking about a Juke for awhile and thought it was about time to buy a new car again. I was in VA and moving to Tucson so contacted Thoroughbred online and Zach Stephens replied immediately and helped me make this process easy. He had to search for the AWD Juke SV that I wanted with the light grey interior. Although my first choice of exterior color was not available anywhere in the SW, he found my second choice and made sure to have it there ready to go the day after I arrived in town. The price negotiation went smoothly and I feel like I really got a great deal. Everyone I met from Mikal in finance to Lisa in Service and Oscar were friendly and welcoming. I'm very happy with my 2014 Juke and the car-buying experience at this dealership. More