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Thoroughbred Nissan
Tucson, AZ
By Type
417 Reviews of Thoroughbred Nissan
The men at Thoroughbred Nissan are pure chauvinists. My husband and I went to buy a new car for me and to trade in a car I had bought and owned for 20 years. I expressively said that I wanted MY name to My husband and I went to buy a new car for me and to trade in a car I had bought and owned for 20 years. I expressively said that I wanted MY name to be used on the paperwork. They never did. According to the AZ official paperwork, this car of mine is owned exclusively by my husband. When we went back the next day to pick up the car, I brought up the issue. The salesman lied! He said that he had my husband's drivers license first. Absolutely not true. Because the salesman struggles with spelling and could not write the name of our street address, I took out my drivers license and handed it to him, so that he could finally spell our street name. He didn't have my husband's drivers license until a little later. Also, even though we were paying cash, we were required to wait an hour and sit down with the "Finance" guy - David. Never what we said, David kept on trying to get us to pay extra for some package or other. He just kept n trying to up-sell us something we didn't want. He too tried to talk ONLY to my husband - like women do not matter at Thoroughbred Nissan. The car is fine, although the manual is terrible. There is no meaningful index. They ought to look at Toyota's manual - much more user friendly. More
Great Customer Service. They care about us. Thanks to Tim Kass. A pleasure to work with him. Definitely I will recommend them to My friends and family. They care about us. Thanks to Tim Kass. A pleasure to work with him. Definitely I will recommend them to My friends and family. More
My experience was great! Jacob is an excellent salesman. From our initial conversations via email to my in person experience, he walked me through each step of the process an Jacob is an excellent salesman. From our initial conversations via email to my in person experience, he walked me through each step of the process and was very attentive. When it came time to make the purchase, I feel that I was given an above and beyond offer on my trade in and new car that I wouldn't have received anywhere else. Anthony in Finance clarified all the questions I had and helped that somewhat stressful part of the process go smoothly. Even though my situation wasn't the best going into the dealership, I walked away feeling positive about my new deal, my new car I'm now enjoying and the process overall. More
Great dealership great service. I want to thank Austin for helping me at the very last minute regarding the lock on my Frontier tailgate. He temporarily fixed it, no charge, and set I want to thank Austin for helping me at the very last minute regarding the lock on my Frontier tailgate. He temporarily fixed it, no charge, and set me up with an appointment to fix the lock as well as doing general maintenance. Prices are fair and very reasonable and the entire Service Department is a pleasure to deal with. My next car will be a Nissan purchased from Thoroughbred. More
This is the best dealership! I drove from the Phoenix area because they are that good and not to mention excellent customer service! Roberto Villagran is the BEST! He helped me f I drove from the Phoenix area because they are that good and not to mention excellent customer service! Roberto Villagran is the BEST! He helped me find the vehicle I was looking for, made the process easy, was professional, and went above and beyond! I would definitely come back to Thoroughbred Nissan and work with Roberto! I would recommend everyone to go to this dealership and work with Roberto! More
Great Experience! This was my first time doing business with Thoroughbred Nissan Dealership. My salesperson Troy Hall played a big part in making my experience excel This was my first time doing business with Thoroughbred Nissan Dealership. My salesperson Troy Hall played a big part in making my experience excellent. Troy was very professional, courteous, n knowledgeable n took the time to answer all my questions. Ask for Troy you'll be glad you did. More
What a great, easy, painless experience of purchasing my vehicle. I had test drove some with Jacob and due to the specific nature of what I needed we had went through different vehicles and options without vehicle. I had test drove some with Jacob and due to the specific nature of what I needed we had went through different vehicles and options without much luck. The following day, my car had some serious issues and they came to where I was broke down, picked me and all of my stuff I had with me for work, drove back to Tucson and we had me out the door in a matter of hours. Jacob and Zach were amazing, their finance department made everything work painlessly which was no small feat considering I was in the middle of nowhere with spotty service. I made it to work, safe, sound and in a vehicle I have wanted for many years and truly could not be happier. Not an ounce of “pushy dealership” mentality. Nothing but compassion for my circumstances and a genuine desire for quality customer care. I would recommend Throughbred Nissan to anyone who is in the market for a car, every question I had they helped find an answer and if they couldn’t do it, there was no false advertising or feel of “being taken”. They went far above and beyond in a situation on a Friday so close to their closing hours they could have said “talk to us tomorrow” and didn’t. Thank you again Zach and Jacob. More