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Thompson Sales Company

Springfield, MO

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Vehicles
4.8
381 Reviews
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1555 East Independence Street

Springfield, MO

65804

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Showing 381 reviews

September 04, 2025

Completely wasted my time after keeping me waiting for weeks on a new denali 3500 truck. I had waited 2 maybe 3 weeks while they shipped in a truck for me. After stringing me along all that time we go More

by Andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tito Amarillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

Thompson Sales Company responded

We sincerely apologize for your experience and the frustration it caused. It's never our intention to waste anyone's time or create the impression of a bait-and-switch. Clearly, we fell short in communicating and following through, and we understand how upsetting that is. Your feedback is being shared with our management team so we can address the issue directly and prevent this from happening again. If you're open to it, we would greatly appreciate the chance to speak with you personally to make this right. Please reach out to Anthony Jesse or anyone else on our management team by calling (417) 866-6611. You can also reach us via email at since1919@thompsonsales.com.

Sep 04, 2025 -

Andy responded

Well they have my phone number, email address, house addresses, insurance information and driver license im sure if they want to actually make this right they can find a way to reach out to me. Otherwise this is just a completely hollow apology means zero its just posted online to look like you care. When really it was a 3 week long fake ride of oh yeah we are bringing in that truck for you just wait! in the end.... "the wires got crossed etc" here is the door we messed up and wont make it right but here is blank online we are sorry.

September 02, 2025

I have purchased from Thompson since the 70’s. This is the second time I have worked with Mike Peters and I would highly recommend him. He is always very responsive to my questions and assists i More

by Mli
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Peters
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September 02, 2025

Great team and huge selection of vehicles. Chance was really awesome to work with; simple and easy without the headaches. More

by albi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Sigman
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August 26, 2025

Our daughter and grandson found our car. They knew what we were looking for. I must say Tony Cox gave us what wanted, GREAT SERVIST! This dealership took care of us like we were family. More

by schmitt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Cox
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May 31, 2025

Every person we dealt with at the dealership was so helpful and friendly. Customer satisfaction seems to be their primary goal. More

by chris.knisley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince, Chris, and Ken
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May 27, 2025

Chris Jones did a great job handling our purchase. The entire team was helpful, attentive, and answered all our questions. Highly recommend Chris and Thompson Sales! More

by gh4980vv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Jones
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May 21, 2025

Excellent customer service. 5 time repeat customer with Vincent Hamilton. Always taking care of us. More

by karennee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Hamilton
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May 21, 2025

Brent was very helpful in finding the vehicle i was interested in. He brought it around to the front of the building so i could look at it close up and take a test drive. I had made up my mind what I More

by eudoramo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brent Sturgeon,
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May 21, 2025

Excellent customer service. We are 5 time repeat customer with our same salesman Vince Hamilton. More

by karennee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Hamilton
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May 05, 2025

Best dealership! We are repeat customers and love the service at Thompsons. Bought 2 vehicles on Saturday. Thanks Brent Morris and AJ Service department is wonderf More

by Mtnjhutch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
AJ, Brent Morris, Robert at quckLube, Austin at service department
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