Thompson Chrysler Dodge Jeep Ram of Baltimore

Back in a nice ram 1500 Had a great experience at Thompson Dodge!!!!! The salesman was great , he went out of his way to get me the correct vehicle. Thank you ! Had a great experience at Thompson Dodge!!!!! The salesman was great , he went out of his way to get me the correct vehicle. Thank you ! More

Hasn’t gotten any better Went in for an oil change on a Saturday without an appointment. Called ahead and was told that the work could be done however would take some. No Prob Went in for an oil change on a Saturday without an appointment. Called ahead and was told that the work could be done however would take some. No Problem since I planned on leaving the vehicle. What was a problem was standing in line waiting for a Service Advisor for 28mins. To top things off, I specifically mentioned that I needed air in my tires prior to leaving the vehicle. I return some hours later only to find that my air pressure had not been checked or refilled. I mean what are we doing? How can I be assured that technician checked all the necessary running parts which are normally factored in with an oil change when my psi wasn’t even checked...? The bleeding must stop somewhere.... this is my 4th issue with this place. I’ll be finding another dealership. More

good service Not sure yet I am new to this dealer, they did some warranty work which was great and I will let u know if the battery fixed the problem. All in all g Not sure yet I am new to this dealer, they did some warranty work which was great and I will let u know if the battery fixed the problem. All in all good so far will go back for more service in the future. More

Very personalable The staff is e treemly helpful and committed to solving problems. We are presented with an intermittent issue that is somewhat frustrating but the sta The staff is e treemly helpful and committed to solving problems. We are presented with an intermittent issue that is somewhat frustrating but the staff is working diligently to resolve my problems More

Terrible customer service why. Well it took 3 weeks to find a truck to rent while my truck was being worked on. My truck was to only take 4 days to complete. On the fourth day why. Well it took 3 weeks to find a truck to rent while my truck was being worked on. My truck was to only take 4 days to complete. On the fourth day they call me to tell me that the parts won’t be in until Friday the 5th day. Then proceeded to tell me that the mechanic that is working on my truck is going on vacation for 2 weeks. Then asked me if I would want to come and pick my truck up after 5 days of them doing nothing to my truck. Then asked if I could bring it back in 2 weeks. I told them NO. So they kept my truck for 2 more weeks mine you this job was only to take 4 days. So after another week past I called Jeff to find out about my truck had to leave message no return call. So now we move to like the 19th day Friday call again no response leave message for Jeff again no response terrible customer service. You have my truck for 19 days for a 4 day job and no update on my truck. So I get a call on Monday 22 days later that my truck is done. I get no apology why he didn’t return my calls and why my truck took so long. That is my story about my terrible customer service at Thompson Dodge in Dundalk. Let’s see if I get a return on this. Have a great day! More

Great service From the time I entered the door to the time I exited, I received nothing but the best service from everyone involved in my deal. From the time I entered the door to the time I exited, I received nothing but the best service from everyone involved in my deal. More

Very Pleasant Kathy McKinney was very helpful and a pleasure to do business with , will buy another from her in the future . Would and will send any family or frien Kathy McKinney was very helpful and a pleasure to do business with , will buy another from her in the future . Would and will send any family or friend to her for assistance on buying a vehicle .Kathy Mckinney's knowledge and expertise is outstanding .. Thank You So much Arron Purol More

Progressing Service manager that’s office is near customer waiting area does not seems concerned or go out his way to be friendly to customers.. I don’t like bein Service manager that’s office is near customer waiting area does not seems concerned or go out his way to be friendly to customers.. I don’t like being asked about other pricey services I didn’t come in for. On the other hand, I been in for several oil changes and tire concerns, my windshield wiper fluid is out and no one suggests or even asked to refill or top it off with fluid. In conclusion I generally don’t respond to surveys because they tend to be superficial with what they expect. I was compelled this time since I have been in for service frequently for the last few months. Therefore, all is well and the same. I made some corrections to my fast typing. I gave Devon the 5 Stars because he went out his way to put oil in my car because it was cutting off and I needed to return because the dealership was closing when I came in to have my oil changed. More

Rich was awesome! Rich was so great to work with. Friendly, professional, and made sure that the entire process went smoothly. Will definitely be referring friends to h Rich was so great to work with. Friendly, professional, and made sure that the entire process went smoothly. Will definitely be referring friends to him. More

My new truck So I had a 15 year old Dodge Ram that began over the past few months too nickel and dime me until the 4 wheel drive went out and was gonna cost me mor So I had a 15 year old Dodge Ram that began over the past few months too nickel and dime me until the 4 wheel drive went out and was gonna cost me more than the truck was worth after talking too my wife we decided too travel too Thompson too look at the trucks low and behold the truck I’ve been wanting for years was on the lot and 45 mins later I was driving my dream truck home thank you so much too Edward for getting me in my new truck I couldn’t be happier More